It's always great doing business with this company! However sometimes the description of the book's condition is not as accurate as it needs to be. Other than that I highly recommend doing business wi... See more
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Review summary
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What people talk about most
Reviews shaping this summary
If you are looking for a book, they will have it at a great price. I feel they could improve by keeping customers in the loop on delivery status that is the only reason for the 4 stars. With that said... See more
Company replied
I love shopping Biblio! I used to be a bookseller at an independent bookstore and now I only use Biblio for my used book purchases. The individual booksellers are wonderful, the books arrive in record... See more
Company details
Written by the company
Biblio has been a marketplace serving indie booksellers and customers since 2003. Search and buy over 100 million used, rare, out-of-print, signed and first edition books and textbooks from independent bookshops around the globe! You can reply to any customer service emails from Biblio to reach customer support. We also provide the contact email for the bookseller from whom you purchased on your order receipt if you wish to reach out to them directly. If you need support for a Biblio order, please contact us at support@biblio.com. We provide a 30 Day Guarantee for various situations here: http://www.biblio.com/pages/order_guarantee.html
Biblio: Support & Service
Written by the company
- We are here to mediate between customers and booksellers.
- We are committed to sharing used and rare books from independent bookshops and getting them in front of the customers who want to buy them! We are also here to help if things don't go perfectly - the wrong copy of a textbook was ordered, the shop made an error and sent the incorrect book, or the shipping service didn't deliver as promised. While we hope that everything goes as planned, we are here to mediate any difficulties that arise during the order process. If you are a Biblio customer and you are reaching out for help directly from the bookseller, include support@biblio.com in the CC field of your email so that we are in the loop and can step in and help as needed.
Contact info
PO Box 1211, 28801, Asheville, United States
- 1-800-813-9432
- support@biblio.com
- www.biblio.com
4.2
Great
35K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 19% of negative reviews
Typically replies within 2 weeks
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
My book was received in very good…
My book was received in very good condition, thank you.......
It took a long time though probably two weeks.
February 15, 2026
Reply from Biblio
Hi Aris,
Thanks for your message, and we're glad your order arrived!
The order was placed on 2026-01-30, and it looks like the order had an estimated delivery date between 2026-02-06 - 2026-02-13, and the order arrived on February 5, 2026 according to USPS.
Were you referring to a different order that took longer to arrive? If so, please confirm that order number, and I'll be happy to dig into it!
Thanks,
Ashleigh
Reply from Biblio
Thanks so much for your review, Anne! We really appreciate it!
I placed an order and now can't find it on Biblio
I placed an order and then went back to check the status of the order and the order isn't even in my Purchase History, yet I've gotten confirmation through PayPal that I was charged. I've reached out to Biblio three times and have yet to hear anything back from them. As it stands, I've been charged and not only have not received my books, I can't even find my order, even though I have an order number on my receipt.
I'll never make the mistake of ordering from Biblio ever gain.
February 8, 2026
Unprompted review
Reply from Biblio
Hi Eddie,
Thanks for writing, and my apologies for my delayed response.
USPS is showing that the item did arrive on February 12, 2026. Can you confirm if you've received it?
Additionally, the reason why your order isn't showing in your account is because you weren't logged in when you placed the order. No worries, though, as I migrated the order to your account, so you'll be able to see it in your order history.
Thanks,
Ashleigh
Straight in the bin
"Very good" paperback with badly creased cover, multiple breaks to spine, dog ears, bent pages, heavily tanned pages, musty smell. OK, the book is 35 or so years old, but was listed as "very good" not "very good, considering its age". Binned it.
February 11, 2026
Unprompted review
Reply from Biblio
Hi Mike,
Thanks for your message, and I'll be happy to help. Do you have the order number available?
Thanks,
Ashleigh
Reply from Biblio
Thanks Tony!
Book purchase was easy!
Book purchase was easy, and shipping was quick and we love supporting smaller booksellers.
February 2, 2026
Very happy with my purchase
My book was shipped in a timely manner, packaged very well, and condition as described. A great buying experience!
February 1, 2026
Great Overall
Great prices, reliable shipping and a huge catalog add up to a superlative shopping experience.
January 23, 2026
Books were easy to order online &…
Books were easy to order online & received in a timely manner, in new condition as stated on site. I would definitely order books from Biblio again.
January 28, 2026
Wrong book
I did not receive what I ordered and have not heard back from my complain.
January 27, 2026
Still waiting for an order placed 11…
Still waiting for an order placed 11 days ago. Customer service poor and uninterested. Their postal tracking is useless.
Wouldn't buy from this company again.
January 14, 2026
Unprompted review
Scam Website - do not trust
I ordered a book and the seller uploaded a fake tracking number. I emailed Biblio support and after a week of waiting I finally got a response and a refund. All told I wasted several weeks of waiting for something that never was going to come in the 1st place. The same seller ("Ergodebooks" of Houston, Texas) has relisted the book back up for over triple the price that I purchased it for from them??? Went on ebay and got it for a lower price than I had paid and had it in hand a couple days after purchase. Don't waste your time or money on these money hungry scammers!
January 19, 2026
Exactly the title and condition as…
Exactly the title and condition as described. Very happy with my purchase.
January 18, 2026
Excellent
Excellent! Very fast delivery and in fantastic condition. Thank you!
January 24, 2026
Unprompted review
Quick and perfect condition
The book we chose was sent quickly and arrived perfect condition. Price was great!
January 23, 2026
First Time User - Positive Experience
The requested book arrived in a timely manner, well packaged. The condition of book matched the description listed on website. I'd use this service again. Glad to be able to support independant book stores
January 22, 2026
The book was a good purchase….DrD
January 22, 2026
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