Biman Bangladesh Airlines Reviews 89

The worst airline every! No words to describe how dissatisfied me & my family were during the journey with this airline.

First of all I found 3 cockroaches during my flight there, which was absolutely disgusting! My sister was sick during the flight to Bangladesh and we couldn't find any sick bags which are normally kept tucked away but luckily had a spare bag with us and we tried several times to get some assistance from one of the flight attendants but we had no one turn up for help, it was only after 1 hour when my sister ended up going up to find a flight attendant herself and all they could offer was fizzy drink to help with her sickness.

During the flight back, me & my family were separated and allocated different seats, the employer who was at the check in desk said this was because apparently the plane was different and we never checked in when I tried to check in on the website but it wouldn't let me, it didn't let me for the journey to Bangladesh and it wouldn't let me check in for the journey back to the UK and that issue is you can't even argue with them!

Horrible horrible airline, absolute thieves as the tickets arent exactly cheap and horrible customer service... I wouldn't recommend this airline to my worst enemy! I would rather go to Bangladesh via longer route with a different airline such as Emirates or Qatar and then go by road to Sylhet. Never again!!

We meant to fly at 6:15pm
The flight was 5 hours 49 minutes delayed, than they board us in the plane at 10:30pm they couldn't take off within half hour and after 11:00 pm Heathrow stops takeoffs so takeoff time was over they made us seat on the plane for another hour then decided to bring us to a hotel, the hotel was already packed and at last we got our rooms but now have to share our bed in the hotel with strangers.
Now it's been 12 hours of delayed after all these dramas still they haven't informed us when is our flight is having a sleepless night watching for the notification.

Its very expensive with the most lowest quality service,

And they don't let any other airlines to operate between UK and sylhet, no doubt this airline is ran by a corrupt group of gangs.

I recently experienced an incredibly disappointing flight with Biman Airlines (Flight [BG201], Sylhet to London) on 3rd January 2024, and the entire ordeal felt like a travel nightmare.

1. **Cramped Conditions:** Despite reserving a premium economy seat, I endured exceptionally limited legroom and uncomfortable seating.

2. **Unappetising Food:** The in-flight meals were not only tasteless but also lacked quality, contributing to an overall disappointing culinary experience.

3. **Delayed Arrival:** The flight, originally scheduled to land at 16:05, did not touch down until 16:21, causing significant disruptions to my plans.

4. **Disruptive Atmosphere:** The journey was marred by a disruptive child playing loud music, making the entire experience more unpleasant.

5. **Unsanitary Conditions:** Adding to the distress, I encountered a cockroach during the flight, supported by photographic evidence.

6. **Additional Issues:**
- Damaged luggage upon retrieval.
- A non-functional USB-C charging port, compelling me to rely on another passenger.

Despite my attempts to address these concerns with Biman Airlines, my efforts have been met with disheartening silence. This lack of responsiveness persists, even regarding a previous complaint about a damaged shirt during my first flight from London to Sylhet.

It has been 13 days, and there has been no response from Biman Airlines.

In light of these multiple distressing experiences, I strongly caution against choosing Biman Airlines for your travel needs. The evident disregard for passenger comfort, unhygienic conditions, and inadequate customer service make this airline an unfortunate choice for any traveller.

Sincerely, Mohammed Y. Kiani

I urge you not to take this airline, even if you believe it's cheap. They never reply to you when you have a problem. The most negligent and careless airline I have ever used. When I attempted to get in touch with them via emails and phone calls after losing my luggage during a trip from Chicago to Kathmandu, they never answered and never gave me an update on the status of my belongings. Over two months have passed with no information no updates. I also filed multiple complaints in their system no any reply.

bad companies, always late, no consideration, no organization, I highly dont recommend

Horrible to say the least. Deliberately make travelling inconvenient and difficult for their customers.
We were travelling as a group of 3 and they colluded (Biman airport staff and Biman cabin crew) to prevent an elderly passenger to board the flight.
Requesting unattainable documents for the day of our flight and presenting conflicting statements. One guy Mr Shahab Uddin took photos of our boarding passes and passports on his personal mobile. Absurd!!
Cabin crew lead staff said my dad can’t board as he’s had a heart operation 7 years ago.
Due to their ego and total regard of consideration we had to fork out an additional £285 to travel back to the U.K.

Couldnt get help or assist on a sunday and got scolded by the attendant on the phone when the call was picked up, the service is bad

Absolutely running by highly corrupted people's and shame for bangladesh. Very greedy, Highly priced, poor customer service. If they put the price down then we wouldn't have to fly with other airlines. Because of direct flight from UK to sylhet, they charge unimaginable & unacceptable money and they don't realise not everyone can afford that money. I would highly recommend them to stop the corruption and put a fair & reasonable price for the people of bangladesh and let us to fly with you more often.

Great service. I travelled to Sylhet on the direct flight from London Heathrow. I purchased wifi on board. Managed to make calls and text. Which was great. Few times lost connection. Food was very nice. Will recommend.

Disturbing treatment of a fellow Australian, not only rude actually abusive with physical confrontation from staff...
Boycott airline out of principal alone.

Checkout Rory Dings Video:
"Threatened, Accused, Refused Boarding: Shocking Biman Bangladesh Business Class Experience in Dubai!"

Well done to the manager abusing a business class passenger cost 25% of profits on that flight lol

The plane left late due to weather warnings, missed my next flight due to this.

When I went to the airport staff to help, they said there's nothing they can do and told me to call my travel agent. It was 4:30am in London at the time. Ridiculous service, none of them know what's going on.

Have sent a complaint on Mar 21, 2023, hoping to get a response.

1 star to many...

Tried Bangladesh Biman to Sylhet (direct) again after a poor experience a few years ago, but this time in business class with my wife and parents, hoping they had improved. My parents are elderly; therefore, the object was to make their journey as comfortable as possible. My mother needs a wheelchair and any standing or walking for her causes a great deal of discomfort.

Food – Average (both ways), in business class it should have been better.

Seats – Already booked seats were changed twice by BB both ways without informing us that they had done this.

Cabin crew – On the return journey were very poor.

Front business class toilet – Cabin crew intentionally engaged the toilet for 95% of the return journey forcing every business class passenger (even the elderly) to the rear where they had to queue in economy class. Something my mother had to endure. She was sent to the rear toilet and then had to stand in a queue for 15+ minutes for the restroom. The toilet at the front was working. The cabin crew did not care...very Islamic....Shameful…

Price – In excess of £7500.00 for 4 business class tickets (2 adults + 2 pensioners).

I would rather travel by road to Moulvibazar from Dhaka than use Biman again. Sylhet is the only reason BB is a viable business, without that they cannot continue. The only way to teach BB that they need a change of attitude and to respect their customers is to stop using the airline. That's what I intend to do. I will go to Dhaka with an alternative airline instead and then travel the rest of my journey by road.

I emailed them and the directors 3 times on my return for an explanation of why this happened and still no reply since 3rd December 2022. A simple question that no one at BB can answer, not even the directors.

I will never use Bangladesh Biman again.

They ticket sale on the website is a complete fraud and shambles they play with there customers head they increase the price whenever they want they will say all the tickets are not av et not available when they are I went to book me and my two child it says there only one ticket available this is not correct they have over 70 seats available as if I select to book one seat it gives me the option to chose a seat out of 70 they have available they are pure corruption and greed new generation will not holday here as it is stressful to book let alone go to there 3world run down country shocking there’s been rumers for years they sell Most there tickets to agency go then resell for profit and if they carnt sell it that’s why there are so many empty seats on the plane when traveling

Way too expensive and the staff is not great this is my experience with Biman Bangladesh Airlines I have asked one of the staff can I get a blanket she tells me to share it with a random passenger.
It is so awful. I wanted to give zero stars.

I'm trying to book a flight the NY discount code is doesn't work when I check out. It has been applied.

I was travelling with Biman from Kolkata to Dhaka Bangladesh where I was making a connecting flight to Dubai with Emirates. I was unable to check-in online with Emirates as the journey started with Biman from Kolkata, so I was really unsure how to check in and get the boarding pass for my emirates flight.

The Biman staff at the baggage check-in in Kolkata airport went to great lengths to make sure I was in safe hands, helping me through immigrations, and had a staff member waiting for me at the gate who explained that they had notified the staff in Dhaka where I could collect my tickets at the transit desk.

Similarly the Biman staff in Bangladesh were great, very reassuring and retrieved the tickets for me when I presented at the desk.

Besides the availability of tickets, I think overall services are improving. I got good service from the crew.

Most rubbish and froud experience scam bag airline standard economy class tickets coat to Bangladesh £1,100 compare to sky scanner same distances to Bangladesh cost £450.00 lol. I don't use this scammer airline almost 20 years now.. prefer sky scanner.....

Great service from crew but the seats are defective and should not be sold. My wife flew business class and her seat was not operational (could not be moved up down or to any positions). The crew checked the defects log and found that this was already notified to management weeks ago and as such the seat should not have been allocated in the first place. But I guess £1800 comes before brand image for Biman Management. Raised a complaint and will update this page if I get anything back (not hopeful). Can't wait for British Airways to start operating the direct route again!