Small order: bulk bag sand and some Osb boards all too bulky forme to collect. Good communication and delivered on time.
Company replied
Location
Switch locationBPS Units 2a&b Westfield Road, Southam, CV47 0JH Southam, Warwickshire, GB
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See what reviewers are saying
Ordered on line . I received a text to confirm the goods had arrived. Very friendly and efficient staff when I collected the items. Will definitely be returning when I require more building material... See more
Great friendly company to deal with and really competitive prices.
Company replied
Everything went well. The batons I purchased were cut to a size that I could get in my car and they helped load it.
Company replied
Company details
- Building Materials Supplier
- Bathroom Supply Store
- Kitchen Supply Store
- Landscaping Supply Store
- Lumber Store
- Plumbing Supply Store
Written by the company
We are an independent builders merchants that can supply all you need to help develop your project. Established in 1934, we have been run by the Dibble family for over 50 years taking us from a traditional builders merchants to a one stop shop for developing your home; perfect for trade, DIY-ers and those just finishing that never-ending ‘odd job’. Customer Service BPS has a reputation for going that extra mile to help its customers and our exceptional service really sets us apart. Friendly and reliable: many of our staff have been working here over 30 years and it is their extensive knowledge of the products and that keeps people coming back to bps. Stores Near You With Seven branches across the Warwickshire, Gloucestershire and Worcestershire areas, you will not have to travel far to find us and if you cannot find what you’re looking on our site please feel free to give one of our branches a call, we are always more than happy to help.
Contact info
BPS Units 2a&b Westfield Road, Southam, CV47 0JH, Southam, Warwickshire, United Kingdom
- 01926819990
3.9
Great
9 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
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Poor customer relations
Bought four tubs of grout and explained it might be more than I needed. Was told I could return what I didn’t need. Used three tubs and went to return the fourth one and was told that there was a ten per cent charge for returns!
Pointed out that I was not informed of this charge when I made the original purchase
One of the staff was extremely rude and argumentative and the till would not allow the full refund.
Asked to see the manager and was told he was not in.
Be careful with BPS as this seems to be a new policy which was not explained on when making the purchase earlier in the week. Not a happy customer
June 30, 2023
Unprompted review
Helpful delivery drivers
Small order: bulk bag sand and some Osb boards all too bulky forme to collect.
Good communication and delivered on time.
June 6, 2023
Reply from Building & Plumbing Supplies Ltd - BPS Southam
Dear John,
Our delivery driver's are always ready to go the extra mile to help you with your order.
We hope to see you again soon,
The BPS Southam Team.
Very friendly chap and speedy delivery 👍
June 1, 2023
Reply from Building & Plumbing Supplies Ltd - BPS Southam
Hi Susan,
We're glad you enjoyed your time at BPS Southam.
We hope to see you again soon,
The BPS Southam Team.
Great service.
Everything went well. The batons I purchased were cut to a size that I could get in my car and they helped load it.
April 24, 2023
Reply from Building & Plumbing Supplies Ltd - BPS Southam
Dear Phil Bowden,
We're delighted to know that you had a great experience with us. Our team is always here to assist you, and we're glad that everything went smoothly during your purchase. Should you require any further assistance or have any more projects in mind, don't hesitate to let us know.
Best wishes,
The BPS Southam Team.
Ordered on line
Ordered on line . I received a text to confirm the goods had arrived.
Very friendly and efficient staff when I collected the items. Will definitely be returning when I require more building materials.
November 15, 2022
Reply from Building & Plumbing Supplies Ltd - BPS Southam
Thank you for sharing your feedback with us! We're pleased to hear that you received fast service and that our delivery driver was friendly and helpful. Timely service is a priority for us, and we're glad we could meet your expectations in that regard. It's also great to know that our delivery driver provided a positive and helpful experience. If you have any further feedback or if there's anything else we can assist you with, please don't hesitate to let us know. We appreciate your support and look forward to serving you again in the future!
All good everything arrived on time at…
All good everything arrived on time at a reasonable price.
August 22, 2022
Reply from Building & Plumbing Supplies Ltd - BPS Southam
Thank you for your feedback! We're thrilled to hear that everything arrived on time and that you were satisfied with the pricing. Ensuring timely delivery and offering competitive prices are important aspects of our commitment to customer satisfaction. If there's anything else we can do to enhance your experience or if you have any further inquiries, please don't hesitate to let us know. We appreciate your support and look forward to serving you again in the future!
Great friendly company to deal with and…
Great friendly company to deal with and really competitive prices.
August 21, 2022
Reply from Building & Plumbing Supplies Ltd - BPS Southam
Thank you for taking the time to share your feedback with us! We're delighted to hear that you found us to be a great and friendly company to deal with. Building positive relationships with our customers is important to us, and we strive to provide exceptional service. Moreover, we're glad our prices have been competitive and meet your expectations. If there's anything else we can assist you with, please feel free to reach out. We're here to help and look forward to serving you in the future!
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