It was ok until Barnstaple but then a woman sat near the driver chatting loudly. The bus then took a very circuitous route to Bideford, dropping her off beside the road near to some houses. He then co... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The wi-fi did not work, but it did not matter as we had an amazing bus driver, Andrew, Drew for short, to keep us company with sharing tales all day to Dundee and from Edinburgh. Looking outside to en... See more
Company replied
Wow wow Hope Diamond Transport is the best, it was my first time travelling with them and I must say I was impressed. It's clean the seats are so comfortable and the charging point behind the seats pe... See more
Company replied
The scenery and the comfortable seats were the highlight of my trip. The train staff were very helpful and friendly. The food was good they offer a 3 course dinner with dessert with your choice of a c... See more
Company replied
Company details
Written by the company
Busbud is the ultimate platform for all your bus and train travel needs. Our website and apps provide instant access to the most extensive global network of city-to-city buses and trains. With just a few clicks, you can easily discover thousands of destinations around the world and book your next bus or train trip online. We make it easy for you to plan your next adventure or commute and find the perfect bus or train ride to take you there. With Busbud, you can sit back, relax and enjoy the ride, knowing that you have everything you need to make your next bus or train trip a success.
Contact info
Montreal, Canada
- support@busbud.com
- www.busbud.com
4.4
Excellent
13K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Bus arrived on time
Bus arrived on time, it was clean and drivers were very nice.
Thank you Grayhound
May 20, 2026
Unprompted review
Reply from Busbud
Hello, Sarah
Thank you kindly for your review! We at Busbud love hearing about your positive experiences with on-time arrivals, clean buses, and friendly drivers. It's wonderful that you had a great journey with Grayhound.
We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Service is great the app os easy to…
Service is great, the app is very easy to manage eg. booking, managemultiple Etickets, easy to acces all in all, highly recommended app if you're looking for great fares plus cash back in credits to your account evrytime you travel.
April 27, 2026
Unprompted review
Reply from Busbud
Hello, Luis
Thank you kindly for your review! We are thrilled to hear that you find our app easy to manage and appreciate the benefits of our cash back in credits program. Your high recommendation means the world to us. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Cleanliness
Cleanliness, WiFi connectivity, luxurious service, staff hospitality, seamless booking online and well maintained coaches. The pickup location in Midrand is perfect.
May 20, 2026
Unprompted review
Reply from Busbud
Hello, James
Thank you kindly for your review! We're thrilled to know you enjoyed our clean and well-maintained coaches, as well as our WiFi connectivity and luxurious service. It's heartening to hear about your positive experience with our staff hospitality and seamless online booking process. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Reply from Busbud
Hello, Abeer
Thank you kindly for your review! We are thrilled to hear that you found our service convenient and our booking process quick and easy. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Reply from Busbud
Hello, Nancy
Thank you kindly for your review! It is heartening to hear about your positive experience with our friendly and helpful staff. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Good good ok
May 19, 2026
Unprompted review
Reply from Busbud
Hello, Arif
Thank you kindly for your succinct review! We at Busbud truly appreciate it. We love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
STRANDED By Wrong Bus Time, Zero Customer Support When It Matters
DO NOT USE AS YOU CANNOT TRUST THE DEPARTURE TIMES AND THERE IS NO EMERGENCY CUSTOMER SUPPORT WHEN NEEDED. We bought tickets for a 6 hour bus from Puerto Montt, Chile to Bariloche, Argentina with a departure time of 14:30. This was confirmed after booking several times, including in a ticket emailed to us the day before travel. However, when we arrived at the bus station, the bus time was 13:30 and it had already left. The operator informed us that this seasonal schedule change had happened weeks prior, meaning Busbud had sent us completely outdated and incorrect tickets.
We were left completely stranded with no further buses running that day, we had to scramble for overnight accommodation and our onward plans were completely disrupted.
We found that Busbud has zero emergency telephone assistance. When you are stranded, you are left entirely on your own. It took days for a human, rather than Chester the bot, to reply to our urgent messages.
At this stage they have refunded the original false tickets, but they are actively refusing to take any responsibility for the direct financial fallout of their mistake. I have given them every opportunity to resolve the situation by reimbursing our emergency overnight accommodation and replacement ticket costs. Instead, they tried to pass the buck to the operator and offered a useless 10% discount code. They had one job to sell me a simple bus ticket with the correct time on it.
AVOID THEM and book directly with the bus companies.
April 26, 2026
Unprompted review
Reply from Busbud
Dear James
Thank you for sharing your experience with us. We sincerely apologize for the inconvenience caused by the incorrect departure time and the lack of emergency support. It's important to us that our customers have reliable travel information, and we regret any disruption this may have caused to your plans.
We appreciate your patience as we worked to refund the original ticket. Please know that we are taking this matter seriously and are reviewing our processes to prevent similar issues in the future.
An agent is currently reviewing your case, and we will contact you at the earliest opportunity to provide a resolution. Please be assured that we are actively addressing your case.
Warm regards,
— Your Busbud Team
Good but need more power outlates and…
Good but need more power outlates and better wifi inside the bus
May 19, 2026
Unprompted review
Reply from Busbud
Hello, Viney
Thank you for bringing to our attention the need for more power outlets and improved Wi-Fi on the buses. We understand how important these amenities are for a comfortable journey and we truly appreciate your feedback.
Thank you kindly for your review! We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Whenever I travel to visit my family
Whenever I travel to visit my family, I always choose Intercape. Each journey is truly unforgettable, and it warms my heart knowing I can rely on them for a wonderful experience.
May 14, 2026
Unprompted review
Reply from Busbud
Hello, Unathi
Thank you kindly for your review! It's wonderful to hear how much you enjoy your journeys with Intercape. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Tickets bought through this app we're a…
Tickets bought through this app we're a bit cheaper than if I booked directly through the name brand bus company's app!
May 16, 2026
Unprompted review
Reply from Busbud
Hello, Steven
Thank you kindly for your review! It's great to hear that you found our prices competitive. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Rider Express buses
I have been using Rider Express buses for over three years now and am highly satisfied. The office staff is very welcoming, the drivers are highly professional and helpful, the buses are in great condition, and the Wi-Fi is good.
May 18, 2026
Unprompted review
Reply from Busbud
Hello, Morteza
Thank you kindly for your review! We are thrilled to hear that you've had such a positive experience with Rider Express buses for over three years. It's fantastic to know that the welcoming office staff, professional and helpful drivers, well-maintained buses, and good Wi-Fi have made your journeys enjoyable.
We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Good time keeping excellent customer…
Good time keeping excellent customer care
May 17, 2026
Unprompted review
Reply from Busbud
Hello, Onesmo
Thank you kindly for your review! It's wonderful to hear about your positive experience with our timekeeping and customer care. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Did the job and got home
May 17, 2026
Unprompted review
Reply from Busbud
Hello, Jordan
Thank you kindly for your review! We at Busbud love helping you search, compare, and book your sustainable travel needs! We're glad to hear that we were able to get you home safely. We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Everything is great
Everything is great, driver polite helpful just everything about the experience, qthank u
May 18, 2026
Unprompted review
Reply from Busbud
Hello, Terri
Thank you kindly for your review! It's wonderful to hear that you had a great experience with us, complimenting our driver's politeness and helpfulness. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
so far so good
so far so good , easy to book trip , hope the ride actually goes well .
May 18, 2026
Unprompted review
Reply from Busbud
Hello, Marc
Thank you kindly for your review! We're glad to hear that you found the booking process easy. We at Busbud love helping you search, compare, and book your sustainable travel needs, and we're excited about the trip you've planned.
We hope your ride goes well, and we encourage you to share your experience with us afterward. We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Reply from Busbud
Hello, Shania
Thank you kindly for your review! We are delighted to hear about your positive experience and your appreciation for our efficiency, service, and affordability. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
If you want to book a Trip in advance…
If you want to book a Trip in advance its highly recommended. No CPF needed with Busbud, in Brazil often mandatory for Tax and identification. Nice User Interface. Smooth Performance.
May 18, 2026
Unprompted review
Reply from Busbud
Hello, Frank
Thank you kindly for your review! We're thrilled to hear that you find our platform user-friendly and appreciated the smooth performance. It's great to know that our "no CPF needed" feature made your booking process easier in Brazil. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Easy to follow!
May 18, 2026
Unprompted review
Reply from Busbud
Hello, Violet
Thank you kindly for your review! We at Busbud love helping you search, compare, and book your sustainable travel needs! Your feedback about our platform being easy to follow truly lightens up our day. We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Reply from Busbud
Hello, Halalisa
Thank you kindly for your review and recommending us! We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Reply from Busbud
Hello!
Thank you kindly for your review! It's wonderful to hear that you found our service to be safe and fast. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
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