It was ok until Barnstaple but then a woman sat near the driver chatting loudly. The bus then took a very circuitous route to Bideford, dropping her off beside the road near to some houses. He then co... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The wi-fi did not work, but it did not matter as we had an amazing bus driver, Andrew, Drew for short, to keep us company with sharing tales all day to Dundee and from Edinburgh. Looking outside to en... See more
Company replied
Wow wow Hope Diamond Transport is the best, it was my first time travelling with them and I must say I was impressed. It's clean the seats are so comfortable and the charging point behind the seats pe... See more
Company replied
The scenery and the comfortable seats were the highlight of my trip. The train staff were very helpful and friendly. The food was good they offer a 3 course dinner with dessert with your choice of a c... See more
Company replied
Company details
Written by the company
Busbud is the ultimate platform for all your bus and train travel needs. Our website and apps provide instant access to the most extensive global network of city-to-city buses and trains. With just a few clicks, you can easily discover thousands of destinations around the world and book your next bus or train trip online. We make it easy for you to plan your next adventure or commute and find the perfect bus or train ride to take you there. With Busbud, you can sit back, relax and enjoy the ride, knowing that you have everything you need to make your next bus or train trip a success.
Contact info
Montreal, Canada
- support@busbud.com
- www.busbud.com
4.4
Excellent
13K reviews
Replied to 99% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Comfortable
Welcoming staff. Very comfortable. Booking process was very enjoyable
May 14, 2026
Unprompted review
Reply from Busbud
Hello, Napo
Thank you kindly for your review! We are thrilled to hear that you found our staff welcoming and the booking process enjoyable. Comfort is a priority for us at Busbud, so we are glad to know that we were able to provide that for you. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
On time,safe driving and good comfort
On time,safe driving and good comfort.
Thank you
May 14, 2026
Unprompted review
Reply from Busbud
Hello, Silke
Thank you kindly for your review! We at Busbud are thrilled to hear about your positive experience with us regarding the punctuality, safe driving, and comfort of your trip. We love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
In my experience, Busbud stands out as the best booking platform I have ever used, delivering excellent service and a seamless user experience.
Busbud provided clear, step by step guidance on how to book tickets and compare prices across different dates. I found the platform very user friendly and am extremely pleased with my experience using it.
May 14, 2026
Unprompted review
Reply from Busbud
Hello, Ramoseka
Thank you kindly for your review! We're thrilled to hear that you found our platform user-friendly and the guidance clear. Your satisfaction is our top priority. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Reply from Busbud
Hello, Soulz
Thank you kindly for your review! We at Busbud love helping you search, compare, and book your sustainable travel needs! We're thrilled to hear that you found our service very helpful and that it gave you a sense of ease. We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Reply from Busbud
Hello, Black
Thank you kindly for your review! We at Busbud are thrilled to hear your fantastic feedback. Our team is passionate about making your travel booking experience simply the best. Remember, we are here to help you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
No refund.
Won’t used again. They postponed one leg of the trip by an hour. Promised a full refund and then only paid half back. Better more honest companies to use
April 21, 2026
Unprompted review
Reply from Busbud
Hi !
Thank you for sharing your feedback with us. We're truly sorry to hear about the inconvenience you experienced with the trip rescheduling and refund process. Your experience is important to us, and we strive to ensure our customers have a smooth journey.
As a marketplace, we work with many operators and always aim to provide accurate information. We would like to look into this matter further and ensure it is resolved satisfactorily.
We have sent you a private request for information about your reservation so that we can provide you with personalized attention. We kindly ask that you complete the request so we can proceed.
Warm regards,
— Your Busbud Team
Very comfortable and warm at a…
Very comfortable and warm at a convenient price
May 14, 2026
Unprompted review
Reply from Busbud
Hello, Kentsani
Thank you kindly for your review! We are delighted to hear that you found our services comfortable, warm, and at a convenient price. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
It was ok until Barnstaple.
It was ok until Barnstaple but then a woman sat near the driver chatting loudly. The bus then took a very circuitous route to Bideford, dropping her off beside the road near to some houses. He then continued on to Bideford taking twice as long. The main roads 20 mins. his route 40 mins. Unacceptable!
May 14, 2026
Unprompted review
Reply from Busbud
Hello, Rhona
Thank you for sharing your feedback with us. We're sorry to hear about the inconvenience you experienced during your trip to Bideford. We understand how important it is for journeys to be smooth and timely, and we're committed to ensuring this for all our passengers.
Your experience is not what we aim for, and we appreciate you bringing it to our attention. Please feel free to reach out to our support team at support@busbud.com if you'd like to discuss this further.
Warm regards,
— Your Busbud Team
Excellent service
May 13, 2026
Unprompted review
Reply from Busbud
Hello, Svitlana
Thank you so much for your "Excellent service" review! At Busbud, we love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel whenever, wherever, anywhere in the world!
Happy travels!
Your Busbud Team
Great experience, stuff was very friendly .
I had a very pleasant experience traveling with the e-bus service. The bus was clean, comfortable, and arrived on time. The driver was professional, friendly, and ensured a safe journey throughout the trip. I also appreciated the smooth booking process and the comfortable seating arrangement. Overall, the service was reliable and well-managed. I would definitely recommend this e-bus service to others and look forward to traveling with them again.
May 13, 2026
Unprompted review
Reply from Busbud
Hello, Salman
Thank you kindly for your review! Your feedback about the cleanliness, comfort, and punctuality of the e-bus service, as well as the professionalism of the driver, and the smooth booking process, is very much appreciated. It's wonderful to hear that you found our service reliable and well-managed.
We at Busbud love helping you search, compare, and book your sustainable travel needs! Your recommendation means the world to us and we're thrilled that you're looking forward to your next journey with us.
We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Reply from Busbud
Hello, Mark
Thank you kindly for your review! We at Busbud love helping you search, compare, and book your sustainable travel needs! Hearing that you had an amazing trip truly warms our hearts. We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Incredible journey from Edmonton to…
Incredible journey from Edmonton to Calgary plus the weather was so nice. It was not too hot or cold, just cloudy and pouring a little bit.
The driver was very polite and extremely professional. Great driving skills. I don’t know his name but give him raise. He did morning shift on 13th may.
May 13, 2026
Unprompted review
Reply from Busbud
Hello, Pabhu
Thank you kindly for your review! It's fantastic to hear about your incredible journey from Edmonton to Calgary, and we're glad the weather added to your positive experience. We're especially pleased to know our driver's professionalism and excellent driving skills stood out to you. Rest assured, we'll pass your compliments to him - he'll surely appreciate your kind words.
We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Swiss bus 15 had couche operators who were friendly and quite professional in their conduct
The couche operators were friendly, gave us quite detailed information about the travel, especially border crossing processes. The seats are comfortable and the stoppages were adequate for recesses.
May 12, 2026
Unprompted review
Reply from Busbud
Hello, Bongie
Thank you kindly for your review! It's wonderful to hear that you found our coach operators friendly and informative, especially regarding the border crossing processes. We're also delighted that you found the seats comfortable and the stoppages adequate for breaks. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Friendly and best drivers
Friendly and best drivers. On time departure.
May 12, 2026
Unprompted review
Reply from Busbud
Hello, Nangamso
Thank you kindly for your review! It’s wonderful to hear that you had a pleasant experience with our friendly drivers and punctual departures. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Everything is right on time
Everything is right on time, which is pretty rare for traveling by coach line. I am happy
May 11, 2026
Unprompted review
Reply from Busbud
Hello, Li
Thank you kindly for your review! We're thrilled to hear that your travel was punctual, as we understand how crucial this is for a satisfying journey. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
On time, professional, clean and comfortable.
Friendly and professional and on time
May 11, 2026
Unprompted review
Reply from Busbud
Hello, Jas
Thank you kindly for your review! It's heartening to hear your positive feedback about our friendly, professional service and punctuality. At Busbud, we truly love helping you search, compare, and book your sustainable travel needs! We eagerly look forward to assisting with your future travel plans, whenever you want and wherever you want across the globe.
Happy trails!
Your Busbud team
Reply from Busbud
Hello, Kenny
Thank you kindly for your review! We're delighted to know that you found our service fast and efficient. At Busbud, we love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Coldshot 👍👍
I had a lengthy,10 hour, trip from Grande Prairie to Calgary. The busses are new and very clean. Leather seats, Wifi, charging ports were really nice. There are no washrooms but they make hourly stops along the route
May 11, 2026
Unprompted review
Reply from Busbud
Hello, Neil
Thank you kindly for your review! We are delighted to hear about your positive experience on your lengthy trip from Grande Prairie to Calgary. It's great to know that you appreciated the new and clean buses, comfortable leather seats, WiFi, and charging ports.
We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
Greyhound is very comfortable inside
Greyhound is very comfortable inside
May 11, 2026
Unprompted review
Reply from Busbud
Hello, Toss
Thank you kindly for your review! It's fantastic to hear that you found the Greyhound bus very comfortable. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to assisting you in finding more comfortable and convenient travel options, wherever your journey may take you.
Happy trails!
Your Busbud team
Red is a great friendly driver
May 11, 2026
Unprompted review
Reply from Busbud
Hello, Caroline
Thank you kindly for your review! We're thrilled to hear that Red made your journey enjoyable with his friendly demeanor. We at Busbud love helping you search, compare, and book your sustainable travel needs! We look forward to helping you travel when you want, where you want, all over the globe!
Happy trails!
Your Busbud team
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