I had an in-home consultation and I visited the store to look at the samples again before confirming the carpet and flooring order. Christian was very helpful and provided useful advices so I could ge... See more
Company replied
Location
Switch location2A Beehive Centre, Coldhams Lane, CB1 3ET Cambridge, Cambridgeshire, GB
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See what reviewers are saying
We felt compelled to write a glowing review for Carpet Right Cambridge. In store Omar was really fantastic and clearly very good at his job. He was very knowledgable and his great work ethic and can-... See more
Company replied
Omar is first class. Calm, polite and professional. He tailored service to us and made us feel looked after. Brilliant job especially as he is new to the company. We also tried the competitors next do... See more
Company replied
Got in touch with carpet right regarding some laminate. We spoke to a lovely lady called Carol who helped us chose the right flooring for our needs and budget. She seemed very knowledgeable about the... See more
Company replied
Company details
- Flooring Contractor
- Bedroom Furniture Store
- Carpet Store
- Flooring Store
- Furniture Store
- Interior Designer
Written by the company
Carpetright is proud to be a leading floor coverings and beds provider. Since our foundation in 1988 we have grown, both organically and through acquisition, into an international retailer, operating in four European territories; the UK, Netherlands, Republic of Ireland and Belgium. Carpetright trade from over 300 stores and concessions in the UK as well as 120 stores across Holland, Belgium and the Republic of Ireland. We have a great range of carpets, vinyl, luxury vinyl, laminate, wood and beds available in all colours and designs, so we’re sure to have a style to suit your living space. Plus, with a fast sample service, you can select your favourite ranges and have a sample delivered straight to your door. Once you’ve chosen the floor for you, we’ll arrange a free home consultation where we’ll measure your room and provide top tips for your project before ordering and arranging the fitting of your dream floor with our arranged fitting service. Check out our ranges at www.carpetright.co.uk and begin your home transformation today!
Contact info
2A Beehive Centre, Coldhams Lane, CB1 3ET, Cambridge, Cambridgeshire, United Kingdom
4.5
Excellent
454 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Au usual we got first class customer…
Au usual we got first class customer service from Tapi Cambridge, excellent team,knowledgeable and friendly
September 4, 2025
Unprompted review
The rep who came out was extremely…
The rep who came out was extremely helpful and explained everything to me. He clearly explained my options and helped me make a decision. I would definitely recommend Carpetright to others Keep up the good work.
July 19, 2024
Anna was very helpful when we went into…
Anna was very helpful when we went into the shop
July 20, 2024
Reply from Carpetright Limited - Cambridge
Hi Karen,
Pleased to hear about the helpful service you have had from Anna.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Cambridge
Hi Andrew,
Pleased to hear about the good service you have had.
Thank you for your review.
Regards
Dean
Ordered carpet discontinued
Ordered carpet discontinued. Now big delay. Staff seemed stressed and lacking in ability.
July 1, 2024
Reply from Carpetright Limited - Cambridge
Hi Jonathan,
I am sorry to hear about the experience you are having.
We will investigate to get an update asap.
Regards
Dean
What a pleasure to be helped by a great…
What a pleasure to be helped by a great assistant whose customer service was brilliant..
June 29, 2024
Reply from Carpetright Limited - Cambridge
Hi Carol,
Pleased to hear about the helpful service you have had.
Thank you for your review.
Regards
Dean
Great customer service
Great customer service by Anna and her colleague David. Samples sent to me within a few days. Fitting agreed for the day I've requested.
June 19, 2024
Reply from Carpetright Limited - Cambridge
Hi Jackie,
Pleased to hear about the great service you have had from Anna and David.
Thank you for your review.
Regards
Dean
Was easy in store helpful staff and…
Was easy in store helpful staff and good cost and fitting
June 14, 2024
Reply from Carpetright Limited - Cambridge
Hi Sarah,
Pleased to hear about the helpful service you have had.
Thank you for your review.
Regards
Dean
Brilliant services by Anna
June 15, 2024
Unprompted review
Reply from Carpetright Limited - Cambridge
Hi Grzegorz,
Pleased to hear about the brilliant service you have had from Anna.
Thank you for your review.
Regards
Dean
Excellent service by Anna
June 15, 2024
Unprompted review
Reply from Carpetright Limited - Cambridge
Hi Joanna,
Pleased to hear about the excellent service you have had from Anna.
Thank you for your review.
Regards
Dean
I've been emailining CarpetRight for a…
I've been emailining CarpetRight for a year now trying to get our issue resolved. They have next to none customer service and they don't follow up with anything despite saying they are going to look into it. Just hope that everything goes ok with the job if you use them as they have no follow up support.
June 5, 2024
Unprompted review
Reply from Carpetright Limited - Cambridge
Hi Izzy,
We are sorry to hear this, we will investigate this and have one of our case handlers contact you as soon as possible to discuss
Regards,
Amalia
Very helpful sales person David…
Very helpful sales person David arranged fitting to fit in with my needs.
June 1, 2024
Reply from Carpetright Limited - Cambridge
Hi Maureen,
Pleased to hear about the helpful service you have had from David.
Thank you for your review.
Regards
Dean
Unfortunately a huge delay would have…
Unfortunately a huge delay would have affected our fitting date which for several personal reasons could not be moved forward.
Anna at the Cambridge store helped us to find a suitable alternative and made sure we left the store happy and satisfied
May 12, 2024
Reply from Carpetright Limited - Cambridge
Hi,
Pleased to hear about the helpful service you have had from Anna.
Thank you for your review.
Regards
Dean
5* service.
Anna was brilliant! Gave me great advice and helped me getting a good deal. She has a great personality for a sales woman and pretty aswell. Highly recommend.
May 20, 2024
Unprompted review
Reply from Carpetright Limited - Cambridge
Hi Luigi,
Pleased to hear about the brilliant service you have had from Anna.
Thank you for your review and recommendation.
Regards
Dean
Overcharged and made to pay £50 for…
Overcharged and made to pay £50 for cash delivery when we were told delivery was £29.99 this is stated on website,store and customer service abomination,don't ever buy from this company.
May 6, 2024
Unprompted review
Reply from Carpetright Limited - Cambridge
Hi Christopher,
I am sorry to hear about the experience you have had.
Please email the details and your order number to customer.service@carpetright.co.uk so we can help.
Regards
Dean
Very helpful thanks once we were served
May 6, 2024
Reply from Carpetright Limited - Cambridge
Hi Denise,
Pleased to hear about the helpful service you have had.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Cambridge
Hi Mike,
Pleased to hear about the helpful and professional service you have had.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Cambridge
Hi,
Pleased to hear about the excellent service you have had.
Thank you for your review.
Regards
Dean
Helpful, friendly, no pressures, would definitely recommend.
The branch were going through some very difficult times with the IT system unavailable but made sure it had as little impact as possible to my experience as a customer. Everyone was extremely helpful, lots of advice, going above and beyond. Dan and Jimmy especially. Thank you.
April 21, 2024
Reply from Carpetright Limited - Cambridge
Hi Lucy,
Pleased to hear about the helpful and friendly service you have had from Dan and Jimmy even with the issues.
Thank you for your review.
Regards
Dean
Reply from Carpetright Limited - Cambridge
Hi,
Pleased to hear about the helpful and cheerful service you have had from Anna.
Thank you for your review.
Regards
Dean
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