CATCHALL Reviews 324

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, most reviewers were somewhat happy with their experience overall. Many customers are highly satisfied with the product quality, noting that items are well-made with high-quality fabrics and often look even better in person than in photos. Reviewers frequently praise the excellent customer service, describing it as kind, professional, and genuinely attentive, with quick and helpful responses to inquiries. However, some people were dissatisfied with their orders, experiencing issues such as receiving incomplete shipments or items that did not match the website's descriptions. A few other people also felt that the return policy was problematic, with reports of difficulties in processing returns, long waits for refunds, and ignored cancellation requests.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many describing items as... See more

Quality

Consumers find quality to be positive, with many reviewers describing the clothing as stunning, elegant, and... See more

Order

Customers had ambiguous experiences with their orders, with some reviewers expressing satisfaction with the... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as wonderful, helpful,... See more

Return policy

Clients share ambiguous opinions on return policy, with many expressing significant frustration. Several... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Have ordered several dresses that were very good and came on time. I had an issue with one dress with my zipper and customer service replied right away and took care of it immediately. I call that gre... See more

Rated 3 out of 5 stars

Hi I ordered 4 dresses and only 3 arrived and I was so mad because they didn’t reply back and I thought it was a scam but I tried to contact them again and finally they did reply telling me that they... See more

Rated 5 out of 5 stars

Love the quality of the suit also the color was exactly was I expected My order was exactly as I saw on their website I will shop again with CATCHALL

Rated 5 out of 5 stars

Excellent customer service, I ordered a dress for a wedding and when it arrived I needed the smaller size. Catchall sent me the smaller size in recorded time with no fees or returns needed. Would defi... See more


3.6

Average

TrustScore 3.5 out of 5

324 reviews

5-star
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1-star

No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Hasn’t replied to negative reviews

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Rated 1 out of 5 stars

Payment with klarna

Would order two dresses and pay with klarna, it dosen’t work Iam getting an error ” Your payment could not be processed due to some reasons. Please try again or use another payment method.” For 10 times! And no answer when Iam chatting them.

May 27, 2024
Unprompted review
Rated 5 out of 5 stars

Second order!

This is my second time ordering from them and I’m suuuper satisfied with all of the items I received. They are all show stopping items and I absolutely LOVE them all.

April 8, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic. I liked the shopping experience, the quality of the dresses and the smoith return. Definitely will be buying again.

April 26, 2024
Rated 1 out of 5 stars

Do not order

It’s a really disaster…There is no customer service, i sent an email and no answer.
very long shipping even if you paid an express shipping.
Never order on this website !

May 6, 2024
Unprompted review
Rated 1 out of 5 stars

Do not buy from this company

Do not buy from this company! Dress doesnt not look anything from the site and you can’t return them. I’m £136 down…sent me an email saying I can keep this dress as it will be too much to return and can order something for the same amount….absolute scam!

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

The dress I received is of truly…

The dress I received is of truly incredible quality, and I am extremely pleased with my purchase. The size fit me perfectly, accentuating all of my best features. I'm thoroughly satisfied and grateful for this exceptional product.

May 16, 2024
CATCHALL logo

Reply from CATCHALL

Hi, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!

Rated 1 out of 5 stars

Extremely disappointed with the service

I am extremely disappointed with the service. I have ordered a dress and the delivery it was very slow as they are all coming from Asia. The dress doesn't match with the size and doesnt have any label on to confirm that is the correct size ordered. I have contacted them via email a couple of times. I was asked to send photos with the dress on which I did and since then no one bothered to respond to my emails. I really wanted to have the dress for an upcoming event. Be aware of the size as this doesn't match at all.
I won't be bothered to order again from this company as everything is so slow or unresolved.

May 9, 2024
Unprompted review
Rated 5 out of 5 stars

I love the luxurious fabrics and the…

I love the luxurious fabrics and the neat cuts and chic materials

May 20, 2024
CATCHALL logo

Reply from CATCHALL

Hi, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!

Rated 5 out of 5 stars

Good quality

Good quality, perfect fit, fashionable,

May 18, 2024
CATCHALL logo

Reply from CATCHALL

Hi, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!

Rated 5 out of 5 stars

"Your clothes are very high-quality and…


"Your clothes are very high-quality and stylish, and I love your brand."
Perfect fitting outfit ever

May 19, 2024
CATCHALL logo

Reply from CATCHALL

Hi, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!

Rated 5 out of 5 stars

I love Catchall Fashion

I love Catchall Fashion. Beautiful Garments. Excellent colours and quality. Fantastic Customer Service. Speedy delivery.

February 15, 2024
Unprompted review
CATCHALL logo

Reply from CATCHALL

Hi, we are glad to receive your positive comment and feedback! It is also our aim to make our customers receive satisfactory clothes. Your encouragement will keep us moving forward and constantly improving our service. Have a nice day!

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