CATCHALL Reviews 324

TrustScore 3.5 out of 5

3.6

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Review summary

Created with AI, based on recent reviews

Evaluating 42 reviews, most reviewers were somewhat happy with their experience overall. Many customers are highly satisfied with the product quality, noting that items are well-made with high-quality fabrics and often look even better in person than in photos. Reviewers frequently praise the excellent customer service, describing it as kind, professional, and genuinely attentive, with quick and helpful responses to inquiries. However, some people were dissatisfied with their orders, experiencing issues such as receiving incomplete shipments or items that did not match the website's descriptions. A few other people also felt that the return policy was problematic, with reports of difficulties in processing returns, long waits for refunds, and ignored cancellation requests.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many describing items as... See more

Quality

Consumers find quality to be positive, with many reviewers describing the clothing as stunning, elegant, and... See more

Order

Customers had ambiguous experiences with their orders, with some reviewers expressing satisfaction with the... See more

Customer service

Reviewers mention positive feedback about customer service, with many describing it as wonderful, helpful,... See more

Return policy

Clients share ambiguous opinions on return policy, with many expressing significant frustration. Several... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Have ordered several dresses that were very good and came on time. I had an issue with one dress with my zipper and customer service replied right away and took care of it immediately. I call that gre... See more

Rated 3 out of 5 stars

Hi I ordered 4 dresses and only 3 arrived and I was so mad because they didn’t reply back and I thought it was a scam but I tried to contact them again and finally they did reply telling me that they... See more

Rated 5 out of 5 stars

Love the quality of the suit also the color was exactly was I expected My order was exactly as I saw on their website I will shop again with CATCHALL

Rated 5 out of 5 stars

Excellent customer service, I ordered a dress for a wedding and when it arrived I needed the smaller size. Catchall sent me the smaller size in recorded time with no fees or returns needed. Would defi... See more


3.6

Average

TrustScore 3.5 out of 5

324 reviews

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No history of asking for reviews

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Hasn’t replied to negative reviews

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Rated 4 out of 5 stars

Two dresses

I ordered two dresses, size small. I wear a size four. One dress fit perfectly the other was more like a size two. The dress I kept is well made and looks great! The return process was simple and my payment was credited to my account within a week. The only reason I did not give this five stars is you pay for return shipping.

May 17, 2024
Rated 4 out of 5 stars

I was worried when I ordered because of…

I was worried when I ordered because of the reviews got written here, I ordered 6 dresses all of them are similar to the pictures with good quality, except one I didn’t like much but it’s not bad, besides they send me a wrong dress and when I emailed them they let me to keep the dress they sent and send me the one I ordered for 100% free no delivery charge nothing

June 1, 2024
Rated 1 out of 5 stars

I ordered a dress in March

I ordered a dress in March, and after multiple attempts of emailing them and no response to my emails to where my order is, I finally decided to post on Instagram that they are scammers and not to buy from them, and then few weeks later I received my dress, at the end of May. The dress I ordered was a very soft light blue color and what I received was a bright sky blue color. The dress seems well made but the experience and a different color of dress no longer wants me to buy from them.

March 15, 2024
Unprompted review
Rated 5 out of 5 stars

On June 4th I purchased a dress…

On June 4th I purchased a dress unfortunately it is too small, emailed twice to get a return label and no response. I have no one who can fit the dress so am stuck with it even though it’s a beautiful dress. Very poor customer service. 😔

June 4, 2024
Rated 1 out of 5 stars

This is shocking

I ordered a dress in a size M (8-10) it arrived and no way is that fitting an 8 or a 10. I wrote an email to them and they explained how sorry they were and that they would send me the size L for free and would not ask for the other one back. I have constantly been checking and there has been no update on the order to say it has been shipped, so i have continued writing to them. Today i was informed after a week of them apologising and saying it would be here soon, that the dress was out of stock. IT WAS NEVER INDICATED THAT THIS WAS THE CASE BEFORE. I am honestly heartbroken by it and they have no sympathy for that either and will not just give me a refund for the dress.

June 5, 2024
Unprompted review
Rated 1 out of 5 stars

This is not a real company

This is not a real company, they are scam. They take your money and never send you the products. Customer service never reply to your inquiries. STAY AWAY FROM THIS WEBSITE.

June 1, 2024
Unprompted review
Rated 1 out of 5 stars

I don't believe this is a legitimate…

I don't believe this is a legitimate company.
They sent my items with one missing. I asked for a refund and they informed me I needed to pay to send the item back for a refund when I hadn't received the item item in the first place. One dress arrived with the zip broken and of poor quality despite being very expensive.
In order for this company to be taken seriously they need to work on their returns process and their customer service. Until that point I would highly recommend not using their service.

May 16, 2024
Unprompted review
Rated 5 out of 5 stars

wonderful

wonderful clothes and in line with what I saw on the site, exceptional fabric, I was very satisfied with my choices for the summer, the clothes I chose fit perfectly!

May 9, 2024
Unprompted review
Rated 1 out of 5 stars

AVOID

I bought two items. Not only were they late but one product in particular was such poor quality. Poor quality material zip that does not work, ill fitting. I received this 2 days ago and all contact with supplier to send return details to me ,seem to be totally ignored. They have not had the decency to respond to any of my emails of messages via their live chat which is not live at all! I will never use them again
I didn't even see any information to alert me that the company is in China!!

May 30, 2024
Unprompted review

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