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CEL Solicitors Reviews 

11,793
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 1,386 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the staff for being patient, understanding, and extremely helpful when dealing with sensitive and stressful situations. People note that advisors explain the claims process clearly, answer questions promptly, and provide wonderful reassurance from the very beginning. Reviewers appreciate the professional approach and feel fully supported while navigating their legal journeys. However, some people mentioned experiencing communication delays, automated phone queues, or waiting weeks before receiving updates about their cases. A few individuals also felt that service responses could be improved regarding case evaluations and document handling.

What people talk about most

Staff

Customers had great appreciation for the staff, frequently noting that advisors were exceptionally... See more

Customer service

Customers consistently note positive experiences with customer service, praising supportive staff who listen... See more

Service

Clients share positive opinions on service, frequently praising the outstanding professionalism, empathy, and... See more

Claim

Users describe positive interactions with claim handlers, frequently praising thorough and compassionate... See more

Customer communications

People report positive experiences with customer communications during their initial interactions. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

After an initial enquiry I subsequently spoke to Mark Twist who took all the relevant details of my claim for onward transmission to a case handler. He was very helpful and friendly and spent time to... See more

Company replied

Rated 5 out of 5 stars

I spoke to Paul Carson who was very kind and professional. I felt so gullible at being taken in by a scammer but Paul was very reassuring, he explained that it happens and awful lot and it wasn't my f... See more

Company replied

Rated 5 out of 5 stars

Beverly Owusu-Ansah attended to me regarding my fraud case, and I was very pleased with the service I received. She was professional, patient and supportive throughout the process. She explained thing... See more

Company replied

Rated 5 out of 5 stars

Although I know nothing about the chance to recover my funds from those investing in Crypto.. 😳 I am hopeful with the excellent assistance from Hannah Lowe of CEL that at least my scammed funds coul... See more

Company replied


Company details

  1. Law Firm
  2. also in
  3. Civil Law Attorney
  4. General Practice Attorney
  5. Lawyer
  6. Legal Services
  7. Personal Injury Attorney

About CEL Solicitors

Written by the company

CEL Solicitors is a nationwide, family-run law firm with a strong reputation for excellence in civil litigation. Our mission is to provide expert legal services that are accessible to everyone on a no-win, no-fee basis. We are proud to have helped thousands of clients across the UK secure the justice they deserve.

Our Areas of Expertise

At CEL Solicitors, we specialise in a wide range of services, including:

Fraud and Scam Claims
We are dedicated to helping victims of fraud and scams recover their losses. Our team has extensive experience in handling cases involving online scams, investment fraud, and more.
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Housing Disrepair Claims
We fight for tenants' rights to live in safe and habitable conditions. If your landlord has neglected essential repairs, we can help you hold them accountable.
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Tenancy Deposit Claims
If your landlord hasfailed to protect it in a government-approved scheme, our team can assist you in making a claim.
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Personal Injury Claims
Whether you've been injured at work, in a public place, or due to a defective product, we can help you seek compensation. Our personal injury expertise includes workplace accidents, slips, trips, falls, road traffic accidents, and product liability claims.
Learn More

Professional Negligence Claims
We hold professionals accountable when their negligence results in harm. Whether you've suffered due to poor advice, misconduct, or other professional failures, we are here to advocate for you.
Learn More

Medical Negligence Claims
If you have suffered harm due to medical malpractice, our dedicated team can help you pursue a claim. We understand the complexities of medical negligence cases and will work tirelessly to secure the compensation you deserve.
Learn More

Japanese Knotweed Claims
This invasive plant can cause serious damage to properties. Our team can assist you in making a claim if your property has been affected by Japanese knotweed.
Learn More

Life and Critical Illness Claim Appeals
If your life or critical illness insurance claim has been unfairly denied, our experts can help you appeal the decision and fight for the benefits you're entitled to.
Learn More

Commercial Litigation
Our team has a wealth of experience in resolving commercial disputes, from contract issues to partnership disputes, ensuring that your business interests are protected.
Learn More

Our Commitment to Clients

At CEL Solicitors, we understand that legal issues can be stressful and overwhelming. That's why we are committed to making the legal process as straightforward and accessible as possible. We believe in providing clear, honest advice and will keep you informed at every stage of your case.

Where possible, we operate on a no-win, no-fee basis, ensuring that everyone has access to the legal support they need. This approach means you can pursue your claim with confidence, knowing that you won’t be out of pocket if your case is unsuccessful.

Why Choose CEL Solicitors?

  • Nationwide Reach: We serve clients across the UK, bringing our expertise to people in need of legal assistance, no matter where they are located.
  • Family-Run Firm: As a family-run business, we value the relationships we build with our clients and treat each case with the care and attention it deserves.
  • Proven Track Record: Our team has a strong history of success in recovering significant compensation for our clients, helping them move forward with their lives.

Get in Touch

If you believe you have a claim, don’t hesitate to reach out to CEL Solicitors. Our friendly, knowledgeable team is here to listen to your concerns and provide the guidance you need to achieve the best possible outcome.

Contact Us Today


Contact info

4.8

Excellent

TrustScore 5 out of 5

12K reviews

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Asks customers to review

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Replied to 93% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(11,793)

1,257 reviews in the last 12 months

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Rated 5 out of 5 stars

CEL Solicitors fraud report

Having made the difficult decision to contact CEL Solicitors, Paul Carson dealt with me empathetically and efficiently. He never made me feel like the idiot I felt I was and took great care in explaining how they work.

October 9, 2026
Unprompted review
Rated 5 out of 5 stars

I had a talk with Mathew who listened…

I had a talk with Mathew who listened to my issue with great attention and gave his best to make sure I get help regarding my issue

October 9, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we will be sure to share your kind words with Mathew.

Rated 5 out of 5 stars

Our case handler Hannah Lowe has been…

Our case handler Hannah Lowe has been really clear about the whole process and has been super supportive through this very difficult time for us. There hasn’t been any judgement made just trying to help. Excellent communication and understanding.

October 8, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Hannah, we will be sure to share your kind words with her.

Rated 5 out of 5 stars

Amazing service from these solicitors

Cel solicitors - amazing service. With their expertise & knowledge made me feel like I'm not alone with my difficult situation.
Cj.Sharkey is a very thorough & dedicated solicitor & put me at ease knowing that help is at hand.

October 8, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about CJ, we really appreciate it.

Rated 5 out of 5 stars

Would a 100% recommend CEL Solicitors

At first I wouldn't have ever thought after the scam has happened that I would ever see my money again but they were such a big help throughout the whole process. From getting in contact with the bank to filing a complaint with the ombudsman. They have made an impossible task, possible which I will be forever grateful. I would especially thank Thomas Mellish for his incredible help on the case. I would 100% recommend their service if you have been victim of a scam.

September 24, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we will be sure to share this with the wider team.

Rated 5 out of 5 stars

I got all the information and support I…

I got all the information and support I need. Paul explain everything clearly and with a very good attitude towards his clients.

October 8, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback.

Rated 5 out of 5 stars

Mark Twist was very helpful, understanding and patient

Mark Twist was very helpful, understanding and patient. He was friendly, communicated clearly and informatively and assured me that they will be committed to doing everything in their power to help me.

October 7, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback about Mark.

Rated 5 out of 5 stars

Jasmine was so helpful and patient

Jasmine was so helpful and patient, and very thorough, this is just the first port of call which with her assistance gave me confidence

October 7, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your great feedback, we appreciate it.

Rated 5 out of 5 stars

My enquiry about retrieving money lost to a scam.

My enquiry about retrieving money lost to a scam was dealt with appropriately by Callum Williams, First Responses Advisor, giving me confidence in their handling of the situation.

October 6, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your feedback, we really appreciate it.

Rated 5 out of 5 stars

Excellent service

So far I am delighted with cj sharkey for his work with my claim

October 6, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your kind review

Rated 5 out of 5 stars

I had a really positive experience with…

I had a really positive experience with my initial consultation. Beverly was extremely helpful, friendly and professional throughout. She took the time to listen to my situation, explained everything clearly and gave me a much better understanding of my options and the next steps.

I really appreciated how approachable and knowledgeable she was, and I came away from the consultation feeling much more confident about how to proceed.

October 5, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Thank you for your kind words. We know this will mean a lot to Beverly

Rated 1 out of 5 stars

Website does not correspond to what they say on the phone

Absolutely disgusted their website does not correspond to what they just said on the phone, they said they do not deal with fraud in a consumer business case or criminal cases and that there no win no fee is for only cases valued over £50k and that they only deal with crypto currency scams where you have not met the scammer and that they could not help me with my case of fraud and scams. That is very misleading as the Cel Solicitor website does not say any of that.

October 5, 2026
Unprompted review
Rated 1 out of 5 stars

Don’t listen, don’t care, don’t win

I instructed CEL solicitors due to various leaks, damp, and mould in rented property, for which I provided numerous photographs and videos.

Despite initially being assured that I had a case with CEL, I was dropped a year later as they claimed that the landlords report showed no evidence of an active leak, and that they would not be instructing a chartered legal surveyor to obtain further evidence.

As the leaks are still ongoing, I have taken on a new solicitor who instructed an expert surveyor. The surveyor identified a range of defects, including a failed front door where ingress has been occurring, compromised DPC, defective insulation, faulty window seals etc. The cost to repair those defects were shown to exceed £1000.

I was disappointed that a solicitor would abandon their client based on the defendants in-house surveyors report, without obtaining any independent expert evidence. If the landlord could be trusted to tell the truth and make repairs, there would not have been any need to instruct CEL solicitors in the first place.

That’s over a year wasted which could have been spent identifying defects and pushing for repair.

October 6, 2025
Unprompted review
Rated 5 out of 5 stars

Hello

Hello, how are you? I’m? Hope you’re okay. I’m like to be number one.

October 4, 2026
Unprompted review
CEL Solicitors logo

Reply from CEL Solicitors

Hello, we're unsure whether you intend to enquire with us about a claim. If so, you can do so via our website.

Kind regards,
CEL Solicitors

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