Chiller City Corporation Reviews 182

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 36 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, noting that their orders were shipped and received quickly. Many people appreciate the great prices and the overall ease of ordering, often mentioning the prompt and hassle-free delivery. Reviewers consistently praise the fast shipping and the accuracy of their orders, with several consumers pointing out the good pricing and timely delivery. The service is often described as outstanding, with people receiving exactly what they ordered.

What people talk about most

Delivery service

Reviewers mention positive feedback about delivery service. Customers consistently praise the fast delivery,... See more

Price

Customers had positive experiences with price. Reviewers consistently praise the good and great pricing,... See more

Service

Clients share positive opinions on service, consistently highlighting fast service and shipping. Reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

My order shipped and was received quickly. I had not received the exact item I had ordered and Andy responded quickly to my concerns to make thing right. Great service beyond the sale!

Company replied

Rated 5 out of 5 stars

I looked on the internet for 8lb Freon. Could only find 5lb or 15lb. I found chiller city and they offered 10lbs. This saved many $$$. Order online easy, delivery fast, no problems. AC is now cool.

Rated 5 out of 5 stars

The price is great, and the delivery was fast. I recommend them to everyone I work with. Thank you very much

Company replied

Rated 5 out of 5 stars

Simply easy to order with quick delivery. No issues

Company replied


Company details

  1. Commercial Refrigeration
  2. HVAC Contractor

About Chiller City Corporation

Written by the company

Chiller City

Industrial Refrigeration Solutions

Company Overview

Chiller City is a leading provider of state-of-the-art industrial temperature control solutions, specializing in the design, installation, and maintenance of high-performance chiller systems. Founded with a commitment to excellence and innovation, we cater to a diverse range of industries including manufacturing, healthcare, and data centers.

Chiller City is also an EPA certified refrigerant reclaimer and distributor for several top brands of refrigerant manufacturers.

Additionally Chiller City operates Interwrx Networking Services which maintains a small environmentally friendly data center in Mesa AZ

Mission Statement

At Chiller City, our mission is to deliver cutting-edge temperature control solutions that enhance operational efficiency, reduce energy consumption, and ensure reliable performance. We are dedicated to providing tailored services that meet the unique needs of each client, leveraging our expertise to achieve optimal temperature management and system reliability.

Services

  • Design & Engineering: Custom design and engineering of chiller systems tailored to specific operational requirements.
  • Sales: Sales of both new and refurbished chiller systems and related temperature equipment.
  • Installation: Professional installation of chiller systems, including new units and upgrades.
  • Julabo USA:Distributor and factory warranty service center for Julabo USA temperature control systems.
  • Refrigerant Recovery and Recycling: Removal and purification of existing refrigerants, upgrades to more environmentally friendly refrigerants. Supply of Reclaimed and new refrigerant
  • Maintenance & Support: Comprehensive maintenance services to ensure the longevity and efficiency of chiller systems, including routine inspections and emergency repairs.
  • Energy Efficiency Solutions: Implementation of energy-efficient technologies and retrofits to help clients reduce operating costs and environmental impact.
  • Data Services: ICo-Location of servers and storage, Hosting, Consulting
  • Key Offerings

    • High-performance industrial and commercial chillers
    • Advanced cooling solutions for data centers
    • Retrofit services for older systems
    • Refrigerant sales and upgrades

    Core Values

    • Innovation: Continuously seeking and implementing the latest technologies to stay ahead in the climate control industry.
    • Reliability: Committed to delivering dependable solutions and maintaining high standards of service.
    • Customer Focus: Prioritizing the needs and satisfaction of our clients with personalized service and support.
    • Sustainability: Promoting energy efficiency and environmentally friendly practices in all our operations.

    Why Choose Us

    • Proven expertise in temperature control and chiller systems
    • Comprehensive range of services from design to maintenance
    • Commitment to cutting-edge technology and energy efficiency
    • Options for both new and refurbished systems.
    • Commitment to cutting-edge technology and energy efficiency as well as environmentally sound solutions
    • Dedicated team of skilled professionals with a focus on customer satisfaction

    Contact info

    4.8

    Excellent

    TrustScore 5 out of 5

    182 reviews

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    1-star

    Asks customers to review

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    Rated 5 out of 5 stars

    I strongly recommend anyone who is in…

    I strongly recommend anyone who is in need of buying refrigerant ..chiller city is the right one ..their shipping is so fast and the greatest think I love from them is that their strongly recommend the shipper signature before delivery in case of any kind of situation..

    August 9, 2023
    Chiller City Corporation logo

    Reply from Chiller City Corporation

    Thank you for the nice review Freddy, especially in light of some problems we had to work out with FedEx. I appreciate your understanding.

    Rated 5 out of 5 stars

    The shipping was done very quickly

    The shipping was done very quickly. Fedex could do a better job. On the second day of delivery the driver didn't even get out of the truck and left without making delivery. I had to make a third day available to complete the order.

    August 10, 2023
    Chiller City Corporation logo

    Reply from Chiller City Corporation

    Hi Grover, thank you for sharing your experience and concerns with us. I will definitely relay the concerns about FedEx to them. Shipping HazMat is expensive, they charge us a significant surcharge on top of the regular shipping fees for the Hazardous Materials, there is no excuse for them to not provide better service.

    Rated 5 out of 5 stars

    Thank you so much for you send it…

    Thank you so much for you send it quickly and safely, excellent service.

    August 3, 2023
    Chiller City Corporation logo

    Reply from Chiller City Corporation

    Thank you so much for taking time to leave your review Shemo. It is crazy hot here and everyone is working super hard to get the orders out. Your kind words mean a lot to the team.

    Rated 5 out of 5 stars

    Best pricing on R-22

    Best pricing on R-22, fast shipping via Fedex, no problems with order. Also had great communication from the seller and pre-sent my EPA card after purchase to help with processing of order.

    July 24, 2023
    Chiller City Corporation logo

    Reply from Chiller City Corporation

    Thank you so much Kevin, you were a great customer to deal with. We look forward to doing business with you again.

    Rated 4 out of 5 stars

    " Pleasent surprise "

    Not sure how happy I was with the price of the refrigerant I purchased, but I am really happy with everything else. Refrigerant arrived just as Chris said it would, communication was great, and my system is up and running. I am in the Philadelphia area and worked in industrial engineering/maintenance for most of the 50 plus years I worked. Most air conditioning contractors (in this area) are crooks and Chiller City allowed me to repair my unit at a reduced cost and prepair myself for future needs. That's how it is suppose to work, thanks, Keith

    July 20, 2023
    Chiller City Corporation logo

    Reply from Chiller City Corporation

    Hi Keith, yes, no one is happy with the price of refrigerants these days. We make about the same amount (in dollars) we did 2 years ago, but the cost of our inventory is 4 times what is was then so our margin is much smaller by percentage. The government policies have pushed the prices to what we would have thought was crazy not that long ago. Still we do our best on price and I am glad that you were happy with the service and communication. At least we can control that.

    Rated 5 out of 5 stars

    helpful

    always friendly and helpful when ordering

    July 12, 2023
    Chiller City Corporation logo

    Reply from Chiller City Corporation

    Thank you for the nice comments.

    Rated 5 out of 5 stars

    Delivered as u said

    Delivered as u said. And nice price

    July 11, 2023
    Chiller City Corporation logo

    Reply from Chiller City Corporation

    Thank you very much Mark. Everyone here tries very hard to do the best they can during this very busy time. Little words of encouragement mean a lot to us.

    Rated 3 out of 5 stars

    Price is good but delivery times is too…

    Price is good but delivery times is too long 11day to receive the package.

    July 14, 2023
    Chiller City Corporation logo

    Reply from Chiller City Corporation

    Hello, we are sorry the carrier took longer than it should have to deliver your order. As it was ordered after 8PM it was shipped the very next day. So the time cited is only 10 days including two weekends which carriers don't include in their delivery times, so they consider that a 6 business day delivery time to travel all the way across the country. The carrier estimate was 3-5 business days when shipped. Saying 11 days makes it seem worse than it really is. Still, it should have been there sooner and we are sorry you were disappointed.

    It is very demoralizing to our team who shipped your order immediately in extremely hot (it has been 27 days in a row over 110F in Phoenix, warehouse is slightly better) and a very busy time to receive such a poor review for something they could not control after they did their best.

    Rated 5 out of 5 stars

    Prompt shipping (arrived Sunday with…

    Prompt shipping (arrived Sunday with order placed previous Tuesday, the 4th!). Free shipping & packed with outer box so tank & factory box were in perfect condition with the factory seal in place. Full tank according to my scales. Good job Chillercity!

    July 4, 2023
    Chiller City Corporation logo

    Reply from Chiller City Corporation

    Thank you very much for taking time to leave the detailed review about your experience.

    Rated 5 out of 5 stars

    Very responsive

    July 6, 2023
    Chiller City Corporation logo

    Reply from Chiller City Corporation

    Thank you for taking time to leave the positive review. We know our customers are very busy this time of year.

    Rated 5 out of 5 stars

    Very good experience

    Very good experience, good customer service, fast shipping.

    June 30, 2023
    Chiller City Corporation logo

    Reply from Chiller City Corporation

    Thank you for taking time to leave us the nice words David, it can get somewhat stressful for the team during the busy months and your words mean a lot to everyone here.

    Rated 5 out of 5 stars

    MY ORDER ARRIVED ON TIME

    great customer service

    June 22, 2023
    Chiller City Corporation logo

    Reply from Chiller City Corporation

    Thank you for taking time to leave the review. We don't get a lot of reviews despite inviting all customers to leave one, so it means a lot when people do take the time.

    Rated 5 out of 5 stars

    Great service and extremely fast shipping

    Great to do business with!!
    Extremely fast shipping!!
    Sent correct order everytime!!
    Will do all ac business with them from now on.

    June 23, 2023
    Chiller City Corporation logo

    Reply from Chiller City Corporation

    That is exactly what we want to hear. Everyone here tries very hard to fill every single order every day with 100% accuracy. Sometimes it is tough during the busy summer months, so we really appreciate your kind words.

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