Cole Buxton Reviews 3,927

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Considering 679 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting that items often look even better in person than in photos and feel premium and well-made. Many appreciate the original designs, the comfortable fit, and the overall aesthetic, with some customers stating that the clothing fits perfectly and is built to last. The delivery service is frequently highlighted as fast, reliable, and efficient, with many people commending the careful packaging and personalized touches like thank-you notes. However, some people were dissatisfied with specific aspects, such as occasional issues with product quality, including items arriving with a worn appearance or feeling cheap. A few customers also experienced problems with sizing, finding items to be either too large or too small, even when ordering their usual size. There were also isolated reports of color bleeding from garments onto other clothing or shoes, and some instances of delivery issues, including damaged packaging or unreceived parcels.

What people talk about most

Product

Consumers generally express satisfaction with the product quality, often highlighting the premium feel, heavy... See more

Quality

Customers consistently note positive experiences with quality. Many reviewers praise the great quality of... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers consistently praise the fast... See more

Service

Users describe positive interactions with service. Many customers praise the great customer service,... See more

Order

People report positive experiences with order. Customers frequently praise the ease of ordering online, quick... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic to purchase more daily wear clothing ie jeans,leathers, shirts etc. Designs and fabrics continue to evolve . Best British sports wear brand by far. I'm a 63 year old male who's regularly... See more

Company replied

Rated 5 out of 5 stars

Great experience with Cole Buxton. I’ve bought from them many times now and the quality and original designs always stand out — everything feels premium and well made. Pricey, but definitely investmen... See more

Company replied

Rated 5 out of 5 stars

Website easy to navigate and l already have one Cole Buxton cap and l love it.Had seen this cap several times before and just last week saw a young girl wearing the same cap and decided to add it to m... See more

Company replied

Rated 5 out of 5 stars

I love Cole Buxton, really do. It’s helped me address so many blanks with my fashion sense. Truly nice, clean and modern streetwear with a touch of class. Saying this, I actually have returned my late... See more

Company replied


Company details

  1. Clothing Store
  2. Fashion Designer

About Cole Buxton

Written by the company

Ready to wear luxury sportswear. London, England

Born out of a love and passion for authentic, retro-styled sports wear, Cole Buxton aims to design dynamic, unique, and state-of-the art apparel for the modern times.

Unique Design Aesthetics: Cole Buxton’s designs are distinctive with a philosophy that blends luxury and streetwear. The Cole Buxton brand merges high-end craftsmanship with urban style.

Exceptional Quality: Cole Buxton is a brand synonymous with uncompromising quality. Cole Buxton uses premium materials, meticulous craftsmanship, and attention to detail that go into each product.

Limited Edition and Exclusivity: Cole Buxton clothing range is based around the limited availability of our collections and the exclusivity that comes with owning a Cole Buxton piece. This rarity appeals to fashion enthusiasts seeking unique and covetable items.

Timeless Appeal: Cole Buxton is committed to creating timeless pieces that transcend seasonal trends. Cole Buxton is an investment in enduring style rather than disposable fashion. Our designs have timeless appeal.

Brand Story and Heritage: The concept of daily essentials started in 2014 with the idea to redefine contemporary sportswear for the modern man's lifestyle. With the aim to "master simplicity" through our design value of "athletic essentialism" we are continuously refining a core garment collection intended for everyday use.

Customer Experience: We strive to ensure that all customers have a great experience in shopping and wearing Cole Buxton clothes and accessories. We listen carefully to our customers wants, needs, and desires and adapt.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

4K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 86% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Really lovely quality clothing

Really lovely quality clothing, great communication & speedy delivery, I ordered multiple sizes returns were easy & refunded quickly.

January 30, 2026
Cole Buxton logo

Reply from Cole Buxton

Thank you for the 5 star review 😀 - Team CB

Rated 5 out of 5 stars

Quality

Yes, it’s a lovely jumper. My son loves it like he does all , Cole Buxton
Clothing,

January 29, 2026
Cole Buxton logo

Reply from Cole Buxton

We appreciate the 5 stars! - Team CB

Rated 5 out of 5 stars

👍👍👍👍

👍👍👍👍👍👍👍👍👍👍

January 30, 2026
Cole Buxton logo

Reply from Cole Buxton

Thank you for the 5 stars! - Team CB

Rated 5 out of 5 stars

good

everything is fine

January 30, 2026
Cole Buxton logo

Reply from Cole Buxton

Thank you for your 5 star review! - Team CB

Rated 1 out of 5 stars

Cole Buxton – Missing Order Experience

I placed an order for three items. Royal Mail marked the parcel as delivered. I did not receive it. The proof of delivery image does not show the parcel at my address and the signature is not mine.

I contacted Cole Buxton and confirmed:

• The parcel was not received.
• I checked neighbours and safe locations.
• I was prepared to sign a formal non receipt declaration.

The tone of the responses was disappointing. I was asked why I had waited “multiple days” to report the issue, which felt accusatory. There was repeated emphasis on the delivery driver potentially facing disciplinary action. That is an internal matter and should not be positioned in a way that places pressure on the customer.

I was then told they would not proceed with an investigation unless I provided photo ID. I asked for the lawful basis under UK GDPR and why a signed declaration was insufficient. No clear explanation was provided.

Under UK consumer law, risk remains with the retailer until goods are delivered into the customer’s possession. A courier scan does not prove receipt.

For a premium brand, I expected a professional, neutral and solution focused approach. Instead, the process felt defensive and unnecessarily difficult for a straightforward non delivery claim.

I am still awaiting resolution.

January 30, 2026
Cole Buxton logo

Reply from Cole Buxton

Hello Ade,

Thank you for your feedback. We’re sorry to hear about your experience.

Our customer service team has been in touch to explain why photo ID was requested and to confirm that an investigation has been raised with Royal Mail. This issue is currently being looked into, and we are awaiting further updates from the courier.

We understand how frustrating delivery issues can be and appreciate your patience while this is reviewed.

Team CB

Rated 3 out of 5 stars

Having to pay for shipping and then to…

Having to pay for shipping and then to return an item when spending over £120 feels cheap

February 13, 2026
Unprompted review
Cole Buxton logo

Reply from Cole Buxton

Hello David,

Thank you for your feedback. We understand how return shipping costs can feel frustrating, especially on higher-value orders.

Please note that all shipping and return fees are clearly outlined on our website at the time of purchase.

We appreciate you taking the time to leave a review.

Team CB

Rated 5 out of 5 stars

One of my favorite clothing brands

I like the aesthetics.
I like the quality.
I like the quickness (handling, shipping).

And you should too !

January 29, 2026
Cole Buxton logo

Reply from Cole Buxton

Thank you for your positive feedback on our brand - Team CB

Rated 5 out of 5 stars

10/10

10/10. I’ve never had any issues!!

January 29, 2026
Cole Buxton logo

Reply from Cole Buxton

We are glad to hear this! Thank you for the positive review 😀 - Team CB

Rated 5 out of 5 stars

Fantastic quality

Fantastic quality , Great brand and amazing customer service . Highly recommend!

January 29, 2026
Cole Buxton logo

Reply from Cole Buxton

Thank you for the 5 stars, we appreciate it! - Team CB

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