Been shooping there for 10 years, always find great values like no others, yes shipping can take two weeks but sometime I got it in less than 4 days.
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Terrible customer services; no response to my email advising product had leaked. Contacted again via website when no response after 2 weeks & then told to photograph outer packaging (already disposed... See more
Company replied
i ordered 300usd products from cosmede in july 6th, and it shows from delivery tracking site that package was dispatched on 9th jul from hongkong, and nothing follows after the update on 30 Jul dispat... See more
Company replied
Stay Away. They sent the order to another country then charged me $60 for wrongful shipping. The website defaults to Malaysia even if you select shopping from US. It adds Malaysia to your US address.... See more
Company details
Information provided by various external sources
Cosme-De.com is an online store for premium cosmetics, skin care, fragrances, bath & body, haircare, men and gifts. Free Shipping is available for all orders at the best price. We have an Editor's column on beauty tips and latest trends. We are located in Hong Kong, and our office address is: 12/F Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong. Service Hours (UTC/GMT +8): Monday - Friday, 9am - 5:30pm / Sunday & Saturday, Closed
Contact info
12/F Yau Lee Centre, 45 Hoi Yuen Road, Kwun Tong, Kowloon, Hong Kong
- enquiry@cosme-de.com
- www.cosme-de.com
1.8
Poor
465 reviews
Hasn’t replied to negative reviews
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The product was properly packed and…
The product was properly packed and there was no damage whatsoever
However, as this is not my first time ordering the shipment took longer than usual. More than a month of waiting. But aside from that it was all good.
May 26, 2018
Unprompted review
I got what I order in few weeks and in…
I got what I order in few weeks and in good condition.
May 22, 2018
Unprompted review
All are good but take so much time for…
All are good but take so much time for delivery.
May 22, 2018
Unprompted review
It's not convenient for Macau customers
It's not convenient that there is no "Macau" option in HK site, and after consulting CS, clints have to switch to USA site to choose "Macau" and fill in the address. On the other hand, it is good that the CS can reply immediently.
May 21, 2018
Unprompted review
Will Continue To Buy From Them
I have used Cosme-De.Com many times & have not experienced any problems. The items I've received have always been genuine & have good use by dates.
May 21, 2018
Unprompted review
cheap and quick
May 20, 2018
Unprompted review
Delivery can do better
May 20, 2018
Unprompted review
All my orders have arrived in…
All my orders have arrived in reasonable time.
May 20, 2018
Unprompted review
Great website
Great website. Good selection of (Clarins), alot cheaper than in shops. Delivery to Ireland was very fast. Definitely order from this site again.
May 19, 2018
Unprompted review
Useless
the promotional codes do not work, don't be fooled into thinking you will receive a discounted basket on checkout. Once checkout is completed you will not receive any discount. I have sent numerous emails before and after checkout, the prices on screen are what you pay. Customer service is useless 🖕🏻
Why give me a promotional code for as US site, I am British and use the UK site. I have sent numerous emails requesting a UK promotional code but to no avail. Therefore the response below is still "useless"
May 19, 2018
Unprompted review
Reply from Cosme-De.Com
Dear Marie,
Thank you for your review.
We have informed you the promotional code you have on 26 Feb,2018. The minimum purchase to use this code is US99.00 and it can be used on US site only. However, we found that you have placed the orders in UK site. That may be the reason that the promotional code cannot be applied on your orders.
If you find any difficulty to apply promotional code on your order, please let us know by email enquiry@cosme-de.com. We will be glad to assist you.
Thank you!
Excellent. Thanks.
May 19, 2018
Unprompted review
Very efficient
Very efficient. Was able to receive my order sooner than I expected.
May 19, 2018
Unprompted review
Very happy with my order
May 19, 2018
Unprompted review
Products arrived safe and sound and on…
Products arrived safe and sound and on time 👍
May 18, 2018
Unprompted review
Terrible customer services
Terrible customer services; no response to my email advising product had leaked. Contacted again via website when no response after 2 weeks & then told to photograph outer packaging (already disposed of), inner, product etc etc. To send item back on my own time & at expense. No replacement would be offered only a refund & go theough the rigmarole & waiting times again to purchase.
May 18, 2018
Unprompted review
Reply from Cosme-De.Com
Dear Shomary,
Thank you for your review.
It seems that you have sent email to service@cosme-de.com instead, so so actually we have not received your emails until you sent email to the correct email address - enquiry@cosme-de.com.
We have stated in the confirmation email (from service@cosme-de.com) that: "Please DO NOT reply to this message - it was sent from a notification-only address that cannot accept incoming email. Need help? You may find answers to your questions in our online Help section."
And we are sorry that we need photos to investigate your case and report to operation team and courier.
Please feel free to contact us at enquiry@cosme-de.com should you need further assistance.
Thank you!
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