Cvfgroup Reviews 68

TrustScore 3 out of 5

3.0

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Rated 1 out of 5 stars

AVOID AVOID AVOID TRADING A CAR WITH CVF MOTOR GROUP PURCHASED LK19JPJ MERCEDES A35 THAT I COULDN'T FAULT TRADED IN AGAINST ANOTHER CAR AGAIN CARNT FAULT THE CAR HOWEVER 4 MONTHS LATER SETTLEMENT NOT... See more

Rated 5 out of 5 stars

Very good experiences guys from Cvfgroup. Fantastic part exchange price. Perfect contact with the client. Cla45s excellent. Thank you for the quick and successful transaction for Phil and the car tran... See more

Rated 5 out of 5 stars

Absolutely over the moon with my new car from CVF. Extremely efficient service and very helpful (I’ve always leased my cars never financed so all new to me) nothing was too much trouble & I was k... See more

Rated 1 out of 5 stars

FE17 BVF!!!! Just a update from my previous review back in January about Cvf group, so these cowboys have now changed premises and name, they now trade as Gotham prestige hire!!!!Please be aware ever... See more

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3.0

Average

TrustScore 3 out of 5

68 reviews

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Rated 5 out of 5 stars

Great company with amazing cars and…

Great company with amazing cars and deals, big thanks to Phillip for meeting me on his day off it’s really appreciated, Couldn’t be happier with my car would highly recommend cvf group!

March 14, 2022
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Reply from Cvfgroup

Hi Josh

lovely to deal with you buddy and enjoy the Mercedes

Rated 1 out of 5 stars

Avoid

Purchased a car from these in October straight away found faults with it, tyres worn to cords(which I received money back for) and a diff warning light on the way home, pretty much impossible to get hold of. Rude and very dismissive, the worst aftersales service possible, still 6 months later and they havent sent me the logbook.

March 8, 2022
Unprompted review
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Reply from Cvfgroup

Ive listened to the recorded calls over the last several days form you. the conversations you have had with our Admin manager confirmed to you, we are not the DVLA , the log book was posted for change to them months ago , once you confirmed it hadn't been received she again logged into the DVLA system and changed it and sent you the confirmation over of this.

no faults were ever mentioned to us in the 6 months you have had the car, infact the conversation first had with you a couple of days ago was regarding us buying the car back from you because of change in your circumstances . we pointed out because you have only had the car a short amount of time it wasn't worth the amount owed so would be some negative equity that needed paying for us to buy it back. you were not happy with this and "threatened" our admin manager with these reviews basically because it seemed you didn't get your own way . Brit sent you the confirmation of change on the V5 we have from the DVLA.

Rated 1 out of 5 stars

Do not use this company

Do not use this company. Do not trade in and do not sell or buy with this company. All seemed well at the beginning however 5 plus months later still having problems with the legalities. I won't go into too much detail but this company are a complete shambles, full of false promises and lies. Do not go near them.

March 7, 2022
Unprompted review
Rated 1 out of 5 stars

Go somewhere proper!

I Bought an Audi off these guys 6 moths ago and it was a big mistake! Whilst I was driving home (30 miles trip) the engine light come so I told them and they sent me to a small garage which you wouldn’t want to go to especially with the car being £34k! I’d expect it to be sent to Audi! Also found various rust spots on the car which I Reported and they just wasn’t interested in repairing the car I kept messaging them and calling them and they just ignored me! I really wouldn’t recommend buying a car from them no matter how good the deal is! I only bought the car because it was a good deal but I should of just paid the extra bit and bought a better one! They are messers!

February 26, 2022
Unprompted review
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Reply from Cvfgroup

Really? yes the light came on and it was diagnosed as a simple sensor reset which you even stated only a month ago that it’s never come back on or been an issue.

You emailed on the 4th of Jan about us buying the car back from you “sadly because of a big change in your circumstances “ (your exact words) .. the sales manager pointed out that because the car had now gone over a certain age it was too old for us to stock as we couldn’t sell it on finance through the company we use . On the same email he said it’s no issue booking it into the body shop to sort the small rust spot.
This review seems to have been written (6 months after the car was purchased ) because we wouldn’t buy the car back from you . Not because of the details mentioned above .

Rated 5 out of 5 stars

5 star car sale

Quick response from me enquiring on a Mercedes’ A35. The sale went through like clockwork. Was kept well up to date with how it was all going. Would definitely recommend buying a car from these guys. Top notch.

February 22, 2022
Rated 1 out of 5 stars

Never again.

I bought a GLC from them and I can’t fault the sale or finance on line, but after I received the car, that’s when they don’t give a monkeys about you. ( I’m being polite)

If your after crap service, communication and constantly being lied to, this is the garage for you.

The car wasn’t valeted when it arrived, it had engine management light on so hadn’t had a service. When I took it to Mercedes and they diagnosed it, they gave me two pages of faults.

They owed me over £1800 on a part exchange, took over a month to get the funds back. constantly lied to when I would receive it, and would never return calls or emails, from all departments.

Buying a new car should be a good experience but not from this cowboy outfit.

February 17, 2022
Unprompted review
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Reply from Cvfgroup

Hi Douglas , the car was fully valeted when delivered and the only thing mentioned on the delivery at the time to both our driver and to our sales staff was the judder that the 4 matic Mercedes do when on full lock in reverse , our driver patiently waited at your house why you took the car to your local Mercedes who confirmed this was the characteristic of the car and there was no mention of the EML light or any other issue . if the EML later came on then this is something we can't control (the car did have service) but this is why we supply 12 month warranty so you can get any fault rectified, which in this case was the NOX sensor , a very common "fault" on the diesel Mercedes which is a simple fix. We stated to you we were waiting on the V5c for your part exchange car which you said you posted to us and we have never received as this was holding up us getting paid from the traders who were buying it , we still havent received this from you but in the end paid you even though what you said you had sent still hadn't arrived.

Rated 5 out of 5 stars

Very good experiences guys from…

Very good experiences guys from Cvfgroup. Fantastic part exchange price. Perfect contact with the client. Cla45s excellent. Thank you for the quick and successful transaction for Phil and the car transport guys. For sure next time we will choose Cvfgroup again. Negative comments here have nothing to do with our experience. I would highly recommend . Thanks Dorota

January 14, 2022
Rated 5 out of 5 stars

Brilliant service

Brilliant company to deal with. Everything was completed quick and easy from the finance to the delivery of the car within 3 days. Would highly recommend this company if you are looking for a great deal on a car.

January 14, 2022
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Reply from Cvfgroup

HI James

many thanks for the business and enjoy the new car

Rated 5 out of 5 stars

New car purchase

I have just bought a new car from this company , i have to say the process was so easy and the communication was excellent. The car was a good price and i am so happy with my new purchase. Will be shopping here again in the future for sure.

November 29, 2021
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Reply from Cvfgroup

Thanks again Nathan, enjoy your new Mercedes

Rated 5 out of 5 stars

The team were super approachable and…

The team were super approachable and attentive, delivered on the technical and budget car criteria we proposed and supported us all the way from old car handover to driving away with the new one and all associated paperwork in place. Given the tight turn around we needed this service and attention to detail was super impressive. It is not the first time we have used CVF and it definitely will not be the last. Muchas gracias CVF team!!

November 24, 2021
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Reply from Cvfgroup

Thanks Jen , enjoy the new car

Rated 5 out of 5 stars

Love my new car!

I’m always sceptical buying from anywhere else than a main dealer. However, for the second time cvf have shown they are friendly and professional with a laid back attitude keeping rest assured that everything is done to the standard it should. Great service, thanks Phil!

November 15, 2021
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Reply from Cvfgroup

Always a pleasure Niki .. anything in the future you know where we are

Rated 5 out of 5 stars

Amazing!

Second car I’ve received from CVF. Excellent service and great communication. Thanks very much again! Would definitely recommend

November 8, 2021
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Reply from Cvfgroup

Hi Chloe

Thanks again for the business, enjoy the new car . Anything else in the future just ask

Rated 5 out of 5 stars

CVF great company to buy a car from.

I bought my Range Rover from CVF which was recommended to me.
What I really liked is the salesman ,Philip, took time to ensure what I wanted and then found what they had to completely match my requirements rather then just find a car that they just happen to have in stock.
The financial details wher explained clearly to ensure I was satisfied.
The car is in perfect condition so will definitely re use CVF when I next replace my car and have recommended them to ever asked me for a trustworthy and reliable car sales company.

November 4, 2021
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Reply from Cvfgroup

Thank for the business guys and enjoy your new Evoque

Rated 5 out of 5 stars

Great service

Very helpful and professional. Highly recommend

November 4, 2021
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Reply from Cvfgroup

Thanks Emma, enjoy your new car

Rated 1 out of 5 stars

Rubbish service

Purchased a car from CVF. At first everything was smooth. They were the only few that actually accepted me and gave a good rate so thumbs up for that. But overall the service was terrible. When ever you ring they don’t pick up. They had to order me a part In due to it not working. Was promised it would arrive the following monday been nearly 2 months now since I’ve purchased the vehicle still not received anything!

Over all service and after care is 0 from these guys!

October 29, 2021
Unprompted review
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Reply from Cvfgroup

Hi Bil

unsure what car and what part this is regarding , if you can email me what's outstanding I can check . I know a lot of parts are currently on back order due to massive manufacturing delays but without knowing what it is I can't check

please email me phil@cvfgroup.co.uk, and ill check and come back to you

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