I had ordered from Dark Rozi in the past 23' 24' and things worked out fine. It appears that they are no longer an honest company. Order was placed back in November, never shipped and after 3 weeks of... See more
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I recently made a bad review of this company after i received absolute trash customer service. Then they tried to bribe me into taking down my original review by offering to send me free products. Aft... See more
Company replied
Still haven’t received any update regarding shipping, emailed twice as it’s been almost three weeks since I’ve heard anything outside of my order confirmation. Would really just love to hear back so... See more
Sooo, sooo, let me begin with the fact that these guys are sooo humble and kind and caring damn😍😍 i encountered a little problem about a replaced order, and they offered me the chosen choker for fr... See more
Company replied
Company details
Written by the company
DARK ROZI is the right place for the gothic and dark fashion lovers. DARK ROZI products are at a high quality for an affordable and competitive prices. We offer to DARK ROZI costumers a FREE SHIPPING included with the tracking informations.
Contact info
United States
- www.darkrozi.com
2.2
Poor
273 reviews
Hasn’t replied to negative reviews
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
I am a huge fan of Dark Rozi lingerie
I am a huge fan of Dark Rozi lingerie! The quality is always top-notch and the designs are so unique and stylish. I especially love the ankle leather harnesses. They are so sexy and empowering. I highly recommend Dark Rozi to anyone looking for something that will make them feel confident and beautiful.
October 11, 2023
Unprompted review
Reply from Dark Rozi
Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you're enjoying our products. Your satisfaction is our utmost priority, and we're committed to delivering the best quality. To show our appreciation, we'd like to offer you a special discount code. Please feel free to contact us directly, and we'll be happy to provide you with the code to make your next purchase even more special. If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future.
Have ordered several times and have had…
Have ordered several times and have had great experiences every time. Product is always better than I expect and shipping is fast. Customer service is top notch. Response time is impressive. Ordering again now.
August 10, 2023
Unprompted review
Reply from Dark Rozi
Thank you so much James for taking the time to share your positive feedback! We're thrilled to hear that you're enjoying our products. Your satisfaction is our utmost priority, and we're committed to delivering the best quality. Waiting for more pictures!
I’ve ordered from this company twice and both times I’ve had issues with shipping.
I’ve ordered from this company twice now. The first time I purchased two items, the items were shipped separately and I only received one item. I contacted the company about a refund but they never responded back. I decided to try them again, thinking maybe the last time was a fluke. I purchased my item on the website 10/18/23. I contacted the company on 10/31 and they stated the item was out of stock when I ordered it but was shipping that day. I was provided a tracking number and when attempting to track the item today 11/8 it still says “USPS is awaiting package.” This will be the final time I ever purchase from this company. They really need to communicate better and let their clients know when an item will actually be shipped.
October 31, 2023
Read the many reviews about poor shipping first. Poor and unprofessional customer service.
Zero communication from any platform (emailed and sent Instagram messages to no avail). My order took almost 3 weeks to arrive and it is missing half of what I ordered!
Update Nov 15th: second half of order arrived after almost a month. Owner reached out which I appreciate, however ettiequte was poor (emailed filled with “lol” and emojis”). Owner told me the item was “shipped and in my city” which was not true. The shipping label had not even been created yet… I would have just appreciated upfront telling me there was a screwup and half the order didn’t ship. I realize these things happen but the handling of it was poor experience.
October 29, 2023
Reply from Dark Rozi
Hello Ethan, We only received your email asking about your remaining item 1 day ago, which did not left us a lot of time to answer, our team is fully here and doing their best to assist you and all our clients in any way we can. I wanted to provide some clarification regarding your recent order. Due to our logistics process, your items are being shipped separately, which is why you received two different shipping numbers. The first package, which you've already received, contains the harness. The remaining item is on the way and will be delivered in a separate shipment. You can expect them to arrive within few days, the tracking number has been sent a second time, please check your e-mail. Shipping issues can happen, but we always make sure to get the products to their clients. Once again, I apologize for the misunderstanding and any inconvenience this may have caused, and I appreciate your patience and understanding.
Product was better than expected
Product was better than expected. Good quality, soft on the skin and easy to use. The delivery did take awhile but overall we are very satisfied.
November 3, 2023
Reply from Dark Rozi
Thank you so much for your kind words! We're delighted to hear that you're enjoying your Dark Rozi harness. We take great pride in providing high-quality, stylish products, and it's wonderful to know that you're satisfied with your purchase. Rest assured, we're actively working on optimizing our delivery process to make it even faster. To show our appreciation, we'd like to offer you a special discount code. Please feel free to contact us directly, and we'll be happy to provide you with the code to make your next purchase even more special. Thank you for your support, and we look forward to assisting you with your future orders.
Very satisfied customer
Very satisfied customer, will buy again. Didn’t had any issus with the shipping and my package arrived in a very reasonable delay. Great quality and very sexy! Many ajustements so could fit many body shapes. Love it, make my body look fire 🔥🫶🏻
November 5, 2023
Unprompted review
Reply from Dark Rozi
Thank you so much Katherine for taking the time to share your positive feedback! We're thrilled to hear that you're enjoying our products. Your satisfaction is our utmost priority, and we're committed to delivering the best quality. To show our appreciation, we'd like to offer you a special discount code. Please feel free to contact us directly, and we'll be happy to provide you with the code to make your next purchase even more special. If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future.
Package took weeks to arrive
Package took weeks to arrive. I sent three emails and an Instagram message to find out if it had been lost and got ignored on all of them. Terrible customer service.
November 1, 2023
Reply from Dark Rozi
Hello Charlie, Your order was made on Ocotber 14 ( Saturday and not a business day ) and has been delivered on October 28 at your front door, it took us 2 weeks to deliver your order to the United Kingdom and the order has never been lost, you received all your tracking informations. The reason for the delay is twofold. Firstly, each of our products is meticulously handcrafted, ensuring the highest quality and attention to detail. This process takes time, but it also guarantees that you receive a product of exceptional craftsmanship. Secondly, as we take immense pride in delivering the best quality possible, we wanted to assure you that your order was handled with the utmost care during transit to the UK. While we understand that the wait may have been longer than anticipated, we believe that the quality and uniqueness of our handcrafted items are worth it. We also can not find any email sent to us by the email you provided here. If you have any further questions or if there's anything else we can assist you with, please don't hesitate to reach out.
My order was never shipped
My order was never shipped. Found them on instagram and decided to order.i reached out after over a week to see when my order would ship. I got a response saying they were sorry that my order was delayed and had been shipped. Although only a shipping label had been created and usps has still not received my package. I have reached out multiple times through email and even tried to reach out right though instagram with no response. Terrible choice on my part for trusting an ad on instagram. 10/10 don’t order from this company. I now have to dispute this with my back to get my money back.
October 4, 2023
Unprompted review
I never got my order nor received any…
I never got my order nor received any actual solution. I wrote a review here, nothing! But I keep on receiving spam via email which is deeply frustrating, I replied and guess what? Still nothing
UPDATE
On October 4th, they contacted me, offering a reshipment. They shared info that the package did arrive A YEAR later (I cannot confirm nor deny since I moved from that continent 10m ago!) But after several emails I agreed on the re shipment which arrived on 10/23 after less than 2 weeks of being processed and sent to the country I’m living in currently. I’m updating the rating to a 3. Because even though I value the fact that the replacement was sent it took more than a year to arrive. So (1+5)/2 = 3
December 3, 2022
Unprompted review
It is my second time buying from…
It is my second time buying from Darkrozi , and it’s still perfect! Amazing client support answering my emails really fast lol 🫶 also send me instructions to put my harness on , thank you ☺️
July 29, 2023
Unprompted review
Reply from Dark Rozi
Thank you Lola for you loyalty, much love. We want to thank you for being such a loyal customer, we'd like to offer you a special discount code on your next purchase. To get access to this exclusive offer, simply reach out to us through Instagram, and one of our team members will be happy to assist you. If you ever need further assistance or have any questions, please feel free to get in touch. We look forward to serving you again soon!
I made a purchase in June 2023.
I made a purchase in June 2023.
I have sent many emails asking about my order, some have responded, saying that my rut was missing, and then my area code, I sent all the data, and today, August 2, I still have not received any email informing that the order has already been sent .
I still don't have my product in my hands.
lousy customer service
June 24, 2023
Unprompted review
Amazing product
April 10, 2023
Unprompted review
Reply from Dark Rozi
Thank you Simone for taking the time to share your positive feedback! We're thrilled to hear that you're enjoying our products. Your satisfaction is our utmost priority, and we're committed to delivering the best quality. If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future!
The products are very original and sexy…
The products are very original and sexy
Fast shipping
Good quality
Fits me perfectly.
Thank you dark rozi ❤️
February 2, 2023
Unprompted review
Reply from Dark Rozi
Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you're enjoying our products. Your satisfaction is our utmost priority, and we're committed to delivering the best quality. To show our appreciation, we'd like to offer you a special discount code. Please feel free to contact us directly, and we'll be happy to provide you with the code to make your next purchase even more special. If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future.
I’ve purchased several lingerie items…
I’ve purchased several lingerie items from DARKROZI, and I can’t say enough about the high quality lingerie this company produces. It’s simply GORGEOUS!❤️ I love how they make me feel when I wear them, my man’s jaw is still on the floor, and their customer care team is always available to reply any questions you have. I’m so excited to purchase more leather pieces and lingerie sets from this company and add to my growing collection. 😊 Thank you
April 12, 2023
Unprompted review
Reply from Dark Rozi
Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you're enjoying our products. Your satisfaction is our utmost priority, and we're committed to delivering the best quality. To show our appreciation, we'd like to offer you a special discount code. Please feel free to contact us directly, and we'll be happy to provide you with the code to make your next purchase even more special. If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future.
Amazing products!
Amazing products!! Even better customer service 12 out of 10!!
April 1, 2023
Unprompted review
Reply from Dark Rozi
Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you're enjoying our products. Your satisfaction is our utmost priority, and we're committed to delivering the best quality. To show our appreciation, we'd like to offer you a special discount code. Please feel free to contact us directly, and we'll be happy to provide you with the code to make your next purchase even more special. If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future.
AMAZING
AMAZING! I ordered the leather handmade black harness with cuffs and i absolutely love it ! Great quality, fits perfectly! I’ll order again for sure! Thank you❤️❤️
April 3, 2023
Unprompted review
Reply from Dark Rozi
Thank you so much for taking the time to share your positive feedback! We're thrilled to hear that you're enjoying our products. Your satisfaction is our utmost priority, and we're committed to delivering the best quality. To show our appreciation, we'd like to offer you a special discount code. Please feel free to contact us directly, and we'll be happy to provide you with the code to make your next purchase even more special. If you have any questions or need further assistance, feel free to reach out. We look forward to serving you again in the future.
Long story short: I’m satisfied
After purchasing I read reviews and became nervous I would regret the order because my tracking number appeared to be fake. I email company and heard back immediately that item was being restocked. New Tracking number worked and I had my purchase within a month or so of ordering. For $50 it’s not a bad product.
March 23, 2023
Unprompted review
Bad material quality
Bad material quality! "Metal" rings and locks breaks after little pressure. We used it 2 times and now it's broken. Very sad :(
February 24, 2023
Unprompted review
wrong item, total ignore
They sent my wrong 10 times cheaper item and never replied to my complaints in e-mail and instagram....
January 22, 2023
It’s worth it!!
Ordering online these days can be a lot especially if you’re unsure about the site but when I was in doubt I reached out and they reassured me my package was on the way sent me the information that I needed and shortly after my package arrived and I loved it!! It was exact what I ordered nothing damaged and great quality definitely ordering a lot more soon and plus the prices of their products are pretty good compared to others especially for a product of quality so this is one of my top stores!! Just a heads up if you live in the US it does take a bit of time for me it was about 3 1/2 weeks but well worth it!!
December 8, 2022
Unprompted review
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