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Rated 1 out of 5 stars

I had ordered from Dark Rozi in the past 23' 24' and things worked out fine. It appears that they are no longer an honest company. Order was placed back in November, never shipped and after 3 weeks of... See more

Rated 1 out of 5 stars

I recently made a bad review of this company after i received absolute trash customer service. Then they tried to bribe me into taking down my original review by offering to send me free products. Aft... See more

Company replied

Rated 2 out of 5 stars

Still haven’t received any update regarding shipping, emailed twice as it’s been almost three weeks since I’ve heard anything outside of my order confirmation. Would really just love to hear back so... See more

Rated 5 out of 5 stars

Sooo, sooo, let me begin with the fact that these guys are sooo humble and kind and caring damn😍😍 i encountered a little problem about a replaced order, and they offered me the chosen choker for fr... See more

Company replied

Company details

  1. Erotic Clothing Store
  2. Lingerie Store
  3. Women's Clothing Store

Written by the company

DARK ROZI is the right place for the gothic and dark fashion lovers. DARK ROZI products are at a high quality for an affordable and competitive prices. We offer to DARK ROZI costumers a FREE SHIPPING included with the tracking informations.


Contact info

2.2

Poor

TrustScore 2 out of 5

273 reviews

5-star
4-star
3-star
2-star
1-star

Hasn’t replied to negative reviews

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

hello

hello, I am super happy with my package, it arrived extremely quickly, and yet I am in Martinique. It seems quite fragile as a texture but after use we see that it is solid.

March 10, 2022
Unprompted review
Rated 4 out of 5 stars

Black Harness with Cuffs

I got the black harness with cuffs. It’s pretty easy to put on.The material isn’t thick as I thought it would be so it can be a bit fragile so I suggest not tugging on it. Other than that it’s super sexy and comfortable. I honestly love it and I would recommend it. Forsure gonna be getting more.

February 17, 2022
Unprompted review
Rated 5 out of 5 stars

This shop is phenomenal to work with

This shop is phenomenal to work with, customer service is timely and super helpful. Shipping was extremely quick and I’m very happy with my purchase! Can’t wait to be a returning buyer!

January 20, 2022
Unprompted review
Rated 4 out of 5 stars

Great prices and deals

Great prices and deals
Great prices and deals! It’s hard to find bondage wear that’s affordable and also wearable, this is great to photo shoots and a lil fun where the magic happens. Fast shipping. Will definitely order from them again.

January 15, 2022
Unprompted review
Rated 5 out of 5 stars

I ordered

I ordered : Handmade Red Glossy Leather Waist/Thighs Harness with Cuffs. Good quality and totally satisfied.
I had some issue with shipping it was stock at border and they find a solution to send me back a another within few days. 10/10

January 15, 2022
Unprompted review
Rated 5 out of 5 stars

I am in love with the bondage wear I…

I am in love with the bondage wear I ordered! It really makes you look and feel so hot🔥. It arrived with a little delay but all the correspondence through email was happening really fast and my problem was easily sorted out! Recommend 100%

January 14, 2022
Unprompted review
Rated 1 out of 5 stars

Non existent customer service, poor quality, wrong size, partial delivery

I ordered two items. It took 1 month for one of the sets to arrive. Unfortunately, the size is not even close to M as supposed to,instead it looks like it's XSS. The refund policy says you can't return anything after 48 hours since your recieve the shipment, and the customer service is non existent. Nobody ever replied to my emails, whats up number does not exist.
The item came from China, the quality Is very poor. It's a waste of money and time.

January 14, 2022
Rated 5 out of 5 stars

Great prices and deals

Great prices and deals! It’s hard to find bondage wear that’s affordable and also wearable, this is great to photo shoots and a lil fun where the magic happens. Fast shipping. Will definitely order from them again.

January 6, 2022
Unprompted review
Rated 5 out of 5 stars

Great customer service

Great customer service. My order never made it to me, but the customer service rep got me refunded right away, and they are also offering me store credit in addition.

January 2, 2022
Unprompted review
Rated 5 out of 5 stars

The products I purchased were awesome

The products I purchased were awesome! The quality is great, my fiancé has had no complaints about comfort while wearing the harnesses, she absolutely loves them!
The size being extremely adjustable makes them perfect.

Shipping was actually quicker than expected. If you don’t get your tracking numbers right away don’t worry, I had to wait a few days for mine as well but the products came no more than 10 days after receiving the tracking numbers.

Customer service was awesome as well, I was concerned about the tracking numbers and when I messaged them on instagram about it their response was very timely and helpful!!

5 stars, if I could give more I’d give more but unfortunately this is only a 5 star rating system.

All in all: great products, great customer service,

January 1, 2022
Unprompted review
Rated 1 out of 5 stars

Product didn't arrive + non-existent customer service

EDIT 2: This company has tried to get this review removed by asking Trust Pilot to check the validity of my review. I've had to upload documents to show my actual purchase. Stay away from this company. Changed review back to one star. Do yourself a favor and compare the legitimate one-star reviews versus the clearly fake five-star reviews.

EDIT: The company finally got in touch almost right after I posted this review, they were offering a refund + a store coupon in exchange for me removing this review. I accepted the refund and am now editing this from one star to two stars.

Ordered an item on the 20th of November, tracking shows it got returned to sender due to an address issue (which I've literally never had before). It's now the 28th of December and I have yet to receive a single reply to my emails or DMs. Reading all these other reviews and comparing the 5-star to the lower-star ones it really looks like a lot of these reviews are fake as in my personal experience customer service is not around at all. The next step is to talk to my bank to get a refund, at least they will reply to me.

December 28, 2021
Rated 5 out of 5 stars

Awesome customer service!!

Awesome customer service!!
Place my order and didn’t get the confirmation number. Panicked and reached out to the Instagram account for help. They were very helpful and kind.make sure i get a tracking number and my package got to me…Awesome product 😈
Thank you!!

December 23, 2021
Unprompted review
Rated 5 out of 5 stars

Decent first experience!

I was a little worried since it is my first time ordering from here and I didn’t get a confirmation email, but my order arrived in about 3 to 4 days after receiving my tracking number. The IG customer service also helped me in a timely manner as I ask about the confirmation email and were really nice when they offer help. The quality of the order is pretty high, The harness is soft and the costume looks just like how it is on the website. Overall a very good experience! Can’t wait to get my next piece!

December 17, 2021
Unprompted review
Rated 5 out of 5 stars

Customer service was awesome

Customer service was awesome! Helped me with my order and gave me a coupon code! So excited they make some alternatives to leather products! So excited to receive them!

December 11, 2021
Unprompted review
Rated 5 out of 5 stars

I can’t wait to see the latest white leather on..

I was so happy to see such service online to be honest. Specially that we need to see the products live before getting them.

I have and still getting my girlfriend from DarkRozi products.

Great quality
Affordable products
Easy shipping

Shipping the products took a few, but it went flawlessly and we got the products safe.

Thank you so much for these wonderful products. Honestly, I can’t wait to see the latest white leather on my girlfriend

Best,
Hani,

December 8, 2021
Unprompted review
Rated 5 out of 5 stars

Amazing company and beautiful products

Amazing company and beautiful products! I own and use several of their harnesses and collars and love them. And the customer service is excellent, every time I’ve messaged them I’ve always gotten quick responses and the help I needed.

December 8, 2021
Unprompted review

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