Ordered fiber 24-11-2024 After meeting with the technician they told me that they will probably finish at February. After June they ask me if I want to continue with the connection...Sorry after 7... See more
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See what reviewers are saying
The connection is insanely good, i have 2ms to any server around Frankfurt. Download/Upload speed are also holding great at unneededly, but good to have, speeds (950 down, 480 up). Prices are just as... See more
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The ordering process was very easy. I am also impressed when I wanted to change my contract from using DG's router to using my personally owned router.
Company replied
The procedure to make a contract is a bit too complicated with too many steps during which something goes wrong (for example, you ask for confirmation of the contract where you ask for the customer... See more
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Company details
About Deutsche Glasfaser
Written by the company
Die Unternehmensgruppe Deutsche Glasfaser ist in Deutschland einer der führenden Glasfaseranbieter im ländlichen und suburbanen Raum. Als Pionier und Spezialist der Branche plant, baut und betreibt Deutsche Glasfaser anbieteroffene Glasfaseranschlüsse für Privathaushalte, Unternehmen und öffentliche Einrichtungen.
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!
Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!
Zum Kontaktformular
Teilen auch Sie Ihre Erfahrungen mit Deutsche Glasfaser!
Haben Sie ein Anliegen? Nehmen Sie Kontakt auf!
Zum Kontaktformular
Written by the company
Laden Sie sich unsere Apps herunter!
Im Google PlayStore und im Apple Store
Die Apps von Deutsche Glasfaser bieten Ihnen umfassende Services - ganz einfach und schnell von Zuhause aus.
In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.
Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.
Unsere Apps entdecken
In der MeinDG App finden Sie alles rund um Ihrem Vertrag, z.B. Rechnungen, Vertragsdetails oder Statusupdates.
Mit der DG Heimnetz App können Sie Ihr Heimnetzwerk einrichten, konfigurieren und finden dort hilfreiche Diagnose- und Optimierungstools für Ihren Wlan-Empfang.
Unsere Apps entdecken
Contact info
Am Kuhm 31, 46325, Borken, Germany
- www.deutsche-glasfaser.de
Unseren Besten 1 Jahr testen!
3.8
Great
41K reviews
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0 stars if possible. False promises embarrassing customer service.
Nothing fast going on.
Was a previous customer with glass fasser and the internet was great and it was fitted with days of ordering. I moved apartments and thought I’d use them again because they were good the first time round. Nothing but a night mate ever since.Ordered the internet back in February as it said I was available in my area. A week had past and I had not been contacted so I asked when it would be fitted. To my suprise I was told it would take up to 10 weeks. 11 weeks had past so I ask again nothing no answer phone always gets cut off the chat feature is rubbish always takes hours for a reply. So as I haven’t received any help any useful information I asked if I could just cancel no harm done just my time wasted as They so say I don’t need to pay until it’s fitted. They won’t let me cancel and have locked me into a 2 year contract because I went past 14 days. I thought it was 14 days from getting it fitted. This in unbelievable. Told me to be patient and have told me now it will be fitted between July and September. 🤦♂️ If they told me it would take 2 -3 weeks to get it fitted I would of said ok fair enough I’ll wait. Coming up to 6 months now. I had to get a 2 year phone contract just so I can feel like a human with internet in my apartment. They won’t give me any contact details to cancel the contract.
February 5, 2024
Unprompted review
Reply from Deutsche Glasfaser
Hello, I am sorry that you are so dissatisfied with Deutsche Glasfaser after your move. I would be happy to take a closer look and therefore send you an email via Trustpilot. Please get back to us so that we can help you. Best regards, Ronja
Reply from Deutsche Glasfaser
Hallo, es tut mir leid, dass Dein Router defekt ist. Super, dass Du Dich bereits an unseren Kundenservice gewendet hast. Viele Grüße, Ronja
Reply from Deutsche Glasfaser
Hallo Michele, vielen Dank für die 5 Sterne. Es freut mich, dass Du so zufrieden bist. Viele Grüße, Ronja
Super juhiiii
May 15, 2024
Reply from Deutsche Glasfaser
Hallo Ronny, vielen Dank für die 5 Sterne. Liebe Grüße, Ronja
online Service gut
May 14, 2024
Reply from Deutsche Glasfaser
Hallo Otto, vielen Dank für Deine Bewertung. Toll, dass Dir unser Service so gut gefällt. Viele Grüße, Tom
War super..
May 14, 2024
Reply from Deutsche Glasfaser
Hallo Thomas, schön zu hören, dass bei Dir alles gut ist. Vielen Dank für die tolle Bewertung. Liebe Grüße, Wilma
Reply from Deutsche Glasfaser
Hello Kendrick, thank you for your feedback. I appreciate your great review. Kind regards, Ronja
Reply from Deutsche Glasfaser
Hallo Erika, schön, dass bei Dir alles reibungslos läuft. Viele Grüße, Ronja
Reply from Deutsche Glasfaser
Hello Arno, it's great that you now also have a fiberglass connection. We warmly welcome you. Kind regards, Ronja
Reply from Deutsche Glasfaser
Hallo Ano, vielen Dank für das tolle Feedback. Wir freuen uns sehr, dass alles so super läuft. Liebe Grüße, Julia
Reply from Deutsche Glasfaser
Hallo Andreas, vielen Dank für das tolle Feedback. Wir freuen uns sehr, dass Du so zufrieden mit der Leistung bist. Liebe Grüße, Julia
Top Top Top!
May 1, 2024
Reply from Deutsche Glasfaser
Hallo, klasse Bewertung. Hab vielen Dank dafür. Schön, dass Du so zufrieden. bist. Liebe Grüße, Sara
Reply from Deutsche Glasfaser
Hallo Imad, vielen Dank für die top Bewertung. Es freut mich, dass alles zu Deiner Zufriedenheit ist. Viele Grüße, Ronja
Reply from Deutsche Glasfaser
Hallo Andreas, lieben Dank für Deine Top-Bewertung. Es freut mich sehr, dass Du mit der Beratung so zufrieden bist und dass wir auch Dich schon ganz bald mit unserer raketenschnellen Glasfaser versorgen. Lieben Gruß, Kristin
We move to a new apartment in February…
We move to a new apartment in February 1st and we asked for glasfaser Internet. We realize the cables wasn't available here in our city. But We guessed that it wouldn't be so difficult to conect. It's 2024, Internet cables are everywhere!
Since there it's been a nightmare! In may will be 3 months that we still have no Internet. The customer service is terrible always rude, not straight. No emails only by phone and it takes a while. I don't recommend it to anyone! We wanted to cancel since we are not getting any sort of service, they said we couldn't cancel it. We are terrifying and how bad it's their service and how they deal with their customers! I honestly don't recommend it to anyone! It's unbelievable that Internet conexion takes 3 months in 2024 to be sorted! This company is a joke!
February 5, 2024
Unprompted review
Reply from Deutsche Glasfaser
Hello Mayara, your review sounds anything but good. It is understandable that you would like to use the connection you have ordered quickly. In general, we are creating a completely new infrastructure in most regions, which involves a construction phase that is still being planned. Unfortunately, there can always be delays during the expansion. Rest assured that we will connect our customers to our network as quickly as possible. We will be happy to take a closer look at your case and see if everything is running smoothly. I have requested your details for this purpose. Please leave them so that we can get in touch with you. Best regards, Jan
Reply from Deutsche Glasfaser
Hallo Stefan, danke für Deine Bewertung. Du schreibst, dass alles bisher okay war für Dich. Falls Du Vorschläge zur Verbesserung hast, lass es uns bitte wissen. Liebe Grüße, Jonas
Reply from Deutsche Glasfaser
Hallo Thorsten, lieben Dank für Deine super Bewertung. Es freut mich, dass Du unsere Preise für unsere Leistung als günstig einschätzt und so unsere Glasfaser wertschätzt. Lieben Gruß, Kristin
Effortless
The entire process was simple and easy to complete. Looking forward to fiber optic enhancements.
April 24, 2024
Reply from Deutsche Glasfaser
Hey Larry, thank you for the great feedback. I'm happy to hear that you're looking forward to your fiber optic connection. Best regards, Wilma
................
April 24, 2024
Reply from Deutsche Glasfaser
Hallo Oliver, schade, dass es nur für einen Stern gereicht hat. Wir freuen uns immer über konstruktive Kritik. Melde Dich gerne jederzeit über unsere Social-Media-Kanäle oder über das Kundenportal, um uns konkretes Feedback zu hinterlassen. Viele Grüße, Ronja
Super!!!!!!!!!!!
April 23, 2024
Reply from Deutsche Glasfaser
Hallo Peter, toll, dass Du so zufrieden bist. Wir freuen uns sehr über Dein Feedback und danken Dir für diese tolle Bewertung. Liebe Grüße, Nadja
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