digiDirect Reviews 1,157

very good. The staff is very helpful and kind when I pay the bill.

The sales assistant was knowledgeable and helpful with the product and quick service in completing the sale

Great advice helping me select my first mirrorless camera. Lots of patience with an absolute novice. Also, very good prices.

I really want to buy one of the Fujifilm lens and only silver colour had a discount. I reached out to digiDirect and they included the black in the discount. I also went to the Melbourne store to test out a similar lens so I get to test out the speed of the autofocus and now it handled. Because they didn't have the act model in the store I proceeded to purchase it online and had free shipping. It came quick with constant update via Auspost. I would not hesitate to buy from them again!

I bought the camera and it was great. However there was a fault with it and since it was under warranty I sent it away . It has now been 6 months and I can’t seem to find out if it’s being repaired, under warranty or I have to pay ? I just want my camera back and will pay if I have to ? However the service is absolutely terrible, no transparency, keep getting emails asking the same thing, proof of purchase , proof of sending it down even though I supply this I hear nothing back . After calling all day someone even called me back and asked if I had two cameras as they could not match this one ? No ideas what they were talking about ? I tried to follow up on that phone call as it made no sense and could get no answers? I certainly don’t have two and am very much regretting buying one . Don’t get me wrong the camera is great but the service is a disservice.

Zohar at the Bondi store was very knowledgeable on the camera I chose to purchase - in fact he was very knowledgeable on the 3 cameras I was considering to purchase and that gave me all the information I needed to make a decision.

helpful staff

As usual... good advice on shooting better... excellent technical support from Thomas... bright friendly staff make it a pleasure to find out more... (they know so much more...)

we spent $14K on a camera only to find when we got home that the memory card would not slide in to it cleanly. When we took it back to the store the sales assistant used their store camera to check the memory card and as it fitted in the store camera came to the same conclusion as ourselves that the camera was faulty. We expected a new camera only to be told it would be sent away for repair which really was not acceptable for a new camera. When I challenged this I was told there had to be a number of faults before the camera would be replaced.

Great service, Australian products and price.

I got a fantastic deal on an iPhone 17, I was hesitant with ordering it online and having it shipped but didn't have time to collect in store. The shipping was superfast, I received the phone well packaged and within a couple days of ordering, I would high recommend ordering online.

I can’t recommend DigiDirect highly enough.
Both the online and indoor support are amazing ( Bondi Junction store). The team are helpful, listen to your queries and then respond accordingly and never put the hard word on you to try upselling you.
I have purchased 3 canon cameras, 7 lenses and countless accessories through them over time and had never had an issue.
I particularly love their price match offer as I’d rather not shop elsewhere if I can help it so I know that they will match the price and then all my purchase history sits with them.

Inquired regarding an item which was out of stock in nearly all retailers nationally, they were able to secure one for me and keep the sale price listed.
After my order was placed they post another sale which knocked another $50 off the price, when I contacted the support team they refunded my $50 straight away to match the current offer.

On Monday 23 March 2026 I purchased online 4 x Seagate 8TB HDD for my NAS. Was offered express delivery and paid the $15 fee. Thus I expected delivery that week. There was no indication on the website that the goods were out of stock. Other retailers had the goods in stock, but I chose digiDirect because over many years I have purchased a lot of camera equipment from them. On 27 March I asked where is my delivery and was told there is no stock, but stock should be available in 3-4 weeks. I requested a negotiated price on a different model and was told it would be sent to management. 3 days later no response to the request so I requested a refund.

I was hesitant to purchase from DigiDirect originally noting the reviews online around stock being unavailable and the customer service being challenging to get hold off. After purchasing through a different company last year and experiencing what I was afraid would happen at Digi (having my purchase on back order for 5 months) I decided to refund that order and give DigiDirect a go. To my delight I placed my order and received my new camera within 2 days of ordering. I chose the madness deal and noted the free microphone was not included in the delivery, so I reached out over the live contact chat. I was assisted by both Thom and Jess in a very timely and efficient manner. Jess was lovely in acknowledging there was an error and arranging the microphone to be express posted to me asap. I am very grateful to have received the assistance and to have had a positive experience with the purchase and delivery of my 3 items. Whilst they may have arrived separately they were all express posted per my original request at checkout.

I bought a pair of binoculars for an upcoming trip and paid for express shipping to ensure they would arrive on time. The parcel was delayed so I contacted DigiDirect customer support and Jess responded quickly and professionally, raising the issue with Auspost directly the same day. They found the parcel and got it back on track. Fantastic customer service, and I'm looking forward to testing these out - thanks Jess!

No stock but receptive and communicative.

Yeah it sucks they didnt have stock of what i needed, i also didnt check my time frames very well, so im not pinning it on them.

Support staff were really helpful in chasing timeframes up and confirming they wouldnt be able to meet and offered solutions.

The customer service was so patient and answered all of my questions

I ordered 2 packs of photo grade print paper. One pack arrived a month later and now 4 months later the second pack of Canson paper has still not arrived.
I seem to chat with a bot when I complain. I am reassured that delivery is imminent.
Digi direct online cannot be trusted to deliver. Communication is poor.
Best advice: pay a little extra and avoid them!