I orders items from FITBIT. They have used Digital River UK Ltd. I ordered in March, it is now June and after much searching, of my e-mails, I find that there was insufficient address so the items... See more
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Location
Switch locationCenter 1635 Maidenhead Station, Office 102 1 Bell Street, SL6 1BU Maidenhead, Berkshire, GB
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See what reviewers are saying
On May 24, 2024, Digital River automatically charged without my authorisation on behalf of a company. It is crucial that the company recognises the order number provided by Digital River, as t... See more
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edit 30 August (2months after my cancellation) I finally received a mail announcing that they will proceed with the refund. So there is hope.. Updated the rating to 2 stars I cancelled a Len... See more
Worst possible online shopping experience, they run the online store for Logitech, I have ordered a keyboard and have had no email confirmations, I can see they have taken my money. There is no... See more
Company replied
Company details
Written by the company
Digital River is trusted by hundreds of brands worldwide to simplify the complexities of international ecommerce sales. For brands, we eliminate the risk and complexity of cross-border selling, enabling them to easily reach new customers around the world. For online shoppers, we make it easier to purchase directly from brands by delivering localized shopping experiences with the currency, language, and payment options they expect. Digital River supports both B2C and B2B sales, whether it’s digital goods, subscription services, and/or physical goods. We also enable fast, reliable, and affordable shipping and returns through one of the industry’s largest global logistics networks. As merchant of record, we are the legal entity responsible for handling online payments and all associated liabilities on behalf of brands. These responsibilities include processing payments, collecting taxes, mitigating fraud, complying with international rules and regulations, and honoring refunds and chargebacks. Shoppers with queries about an online order should contact the brand’s customer service team.
Contact info
Center 1635 Maidenhead Station, Office 102 1 Bell Street, SL6 1BU, Maidenhead, Berkshire, United Kingdom
- 0162-842-1668
1.5
Bad
36 reviews
Hasn’t replied to negative reviews
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Worst customer experience
Worst customer experience I have experienced. Ever. They handle distribution for lenovo in the UK.
After 10+ calls and 5+ emails, they still haven't done anything about a simple issue. Applying one voucher code. At this rate I'll be taking legal action just out of principle.
update: after complaining here and a few more really annoying exchanges they did their job. Still overall 1 star.
October 15, 2021
Unprompted review
Reply from Digital River - Maidenhead
Hi, Rory - thank you for your review. Digital River facilitates the transaction/checkout experience for global ecommerce brands (payment, tax remittance, compliance and fraud mitigation).
Multiple vendors can be involved in fulfillment/distribution. I've asked Trustpilot to ask you for more information via private channel so we can better determine the issue at hand and hopefully find you an answer or resolution.
10.18 UPDATE - Hello again, Rory - I'm told by our client services team they've validated the discount and have initiated an immediate 10% refund, which you should see in your account within 5-7 business days. Thank you for flagging this.
SHocking customer service
SHocking customer service. Incompetently run company that apparently has no direct communication between customer service and warehouse. Can't tell me why they haven't shipped my order, can't tell me when my order will be shipped. Can't even tell ne when I will hear about either of these things. Flat out awful
October 5, 2021
Unprompted review
For what it's worth - Arrived quickly
For what it's worth - I was very worried when I ordered a Lenovo laptop from them after I saw all the negative reviews on here.
But the scheduled arrival time was 2 weeks and it came in about 5 days.
It is a very sought after laptop too - so all in all very happy with the speed. Haven't spoken to a service representative at this stage - so that could be another story all together.
September 24, 2021
Unprompted review
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