Drumshack Limited Reviews 4,055

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 336 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, fast delivery, and high-quality products. Many people highlight the helpful and knowledgeable staff who provide great advice and ensure a personalized experience, making the ordering process smooth and efficient. However, some customers also noted issues with delivery times, with items occasionally taking longer than expected or experiencing delays without prior notification. A few other people also felt that communication regarding stock availability and delivery estimates could be improved, leading to frustration when orders were not received as anticipated.

What people talk about most

Product

Reviewers mention positive feedback about product quality and availability. Customers frequently praise the... See more

Delivery service

Customers had positive experiences with delivery service. Many reviewers praise the fast and super-quick... See more

Service

Reviewers highlight positive aspects of service, consistently praising its efficiency and helpfulness.... See more

Order

Clients share positive opinions on order. Many customers praise the fast ordering process and quick dispatch,... See more

Staff

Users describe positive interactions with staff. Customers consistently praise the staff for being friendly,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

It's tough to find music shops that can offer great service and products. I have bought twice from drum shack and both times the items were well priced, actually in stock rather than apparently in sto... See more

Rated 5 out of 5 stars

Ordered a full set of Yamaha Crosstown lightweight drum hardware, plus an additional cymbal stand. There was slight delay due to the additional stand (not Drumshacks fault at all, it was their supplie... See more

Rated 5 out of 5 stars

Service was great, placed my order, but unfortunately the cymbals were out of stock, but drumshack were in contact quickly to let me know, and gave me an estimated time for the supplier to have them a... See more

Rated 5 out of 5 stars

First time using Drumshack and placed my order online. Had to call to make some changes to my order and they were very helpful and even left notes on my order to keep track of any changes.. Order se... See more


Company details


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 16% of negative reviews

Typically replies within 48 hours

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Rated 5 out of 5 stars

We had a fabulous experience buying…

We had a fabulous experience buying from Drumshack. We needed what we thought was a larger than normal bass drum case, once we had ordered online, the team called and emailed us to check and provided us with the information we needed to ensure that we purchased exactly what we needed. Thank you, fabulous service!

February 13, 2026
Rated 5 out of 5 stars

Very helpful and professional

John at drum shack was very professional and helpful. One of the items I ordered was out of stock and would take another 14 days to arrive. John very kindly offered me a replacement that cost £10 more than the one I had ordered, he wavered the £10 for me. The items arrived the next day.

February 5, 2026
Rated 5 out of 5 stars

Really positive experience

Really positive experience. Brought Mapex 6 piece drum set and stool. The stool I ordered online was out of stock, but was called and changed to a better one. Very good service and speedy delivery. Would recommend buying from them.

February 6, 2026
Rated 5 out of 5 stars

First time using Drumshack...

First time using Drumshack and placed my order online. Had to call to make some changes to my order and they were very helpful and even left notes on my order to keep track of any changes.. Order sent quickly and Excellent delivery time. Everything arrived packed very well and securely and everything arrived as described. Still waiting on a hihat clutch but they told me they were waiting on it arriving from their supplier which I'm aware of and happy to wait on.

Would highly recommend and will definitely be ordering again. Thank you 🙂

February 6, 2026
Rated 5 out of 5 stars

Top service as usual

Top service as usual. My drum rug was with me within a couple of days, excellent product.
Second order online from drumshack, and i have visited and purchased from the store.
Very helpful and knowledgeable staff. It puts
a novice like myself at ease.
Thankyou Drumshack.

February 11, 2026
Rated 5 out of 5 stars

Great price with a reliable service

I don’t usually do reviews but you guys deserve a good one.
I ordered my Yamaha light hardware because I heard it was a game changer in a drummer’s life.
I told Ethan at Drumshack that I needed it delivered before my final rehearsal for the gig. It was supplied and delivered on time as promised!
Thank you guys N

January 30, 2026
Rated 5 out of 5 stars

I had to wait a couple of weeks on my…

I had to wait a couple of weeks on my items coming into stock before receiving them by delivery..but communication to myself from drumshack was excellent on how long I'd have to wait from the start of the order til delivery..items arrived well packed and in first class condition 👍

January 22, 2026

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