Duravit Reviews 232

On of the worst companies in terms customer service, they promise something and they never stick to to it. They literally say "we are working on our full capacity and unfortunately we didn't have the time to deal with your request"

Dishonest, cheap company (UK distributor). Shame that this company is the only UK distributor.
They would rather lie and deny mistakes to avoid having to replace ~£500 worth of items.
Mendacious, unprofessional customer support. Very disappointing experience.
In general Duravit products are great, however it is a shame that this brand works with such a terrible UK distributor.

We are a professional Interior designer and have used Duravit Products many times. Whilst the quality is generally ok, their customer service and ability to deliver on time is abysmal. We have ordered products well in advance only to be told there are delays. A number of times the already late product has then arrived incomplete or wrong, then we are told we have no option but to wait a further 8 weeks plus for a replacement.
To add insult to injury, the company representative will not accept responsibility for the delay nor do they offer any form of compensation. As such I am sad to say, we no longer specify Duravit products in our schemes since we simply cannot rely on them to deliver.

Poor customer service and failure to take responsibility for faulty products.

We purchased a Duravit Sensowash toilet seat nearly 2 years ago. Unfortunately we had an issue with it recently and it seemed like the jet wash was broken. Contacted customer services since the seat would still be under warranty, and they responded quickly with some suggestions. When those suggestions didn't solve the problem, they immediately requested an engineer to come fix it for us (ultimately needed the part replacing).

I would recommend Duravit for their high level of customer service.