Dynamite Clothing Reviews 353

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their kindness, helpfulness, and positive attitudes, often highlighting their ability to provide excellent suggestions and personalized service. Many people are also very satisfied with the quality and style of the clothing, noting that items fit well, wash effectively, and maintain their color over time. However, some customers have expressed dissatisfaction with aspects of the customer service, mentioning slow responses or unhelpful interactions. A few people also noted issues with product availability, such as missing sizes online, or concerns about the quality of certain items, with some experiencing defects or clothes that did not last.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Many customers praise the staff for being helpful, friendly,... See more

Product

Consumers find product quality and availability to be ambiguous. While many praise the selection, reasonable... See more

Service

People report positive experiences with service. Customers were impressed by the helpfulness of staff, with... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the clothing quality, noting that... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the customer service team as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The overall experience was positive. The employee who helped me was great and the store looks really great! My only complaint is that there wasn't a lot of stock. There were a lot of missing sizes for... See more

Company replied

Rated 4 out of 5 stars

I like that dynamite has a variety of sizes that are true to size. The quality of the clothing is next level and I would recommend this store to anyone who wants clothing that makes the feel beautiful... See more

Company replied

Rated 4 out of 5 stars

Great customer service all though my November 25th was lost and i didn’t get my items, when i tried to reorder my items one of them no longer had my size :( The customer service was on it and refu... See more

Company replied

Rated 5 out of 5 stars

Shopping at the Upper Canada Dynamite location and was blown away by how helpful the service was! Sara went above and beyond to help me find the perfect outfits. I typically don't shop for "dressy" c... See more

Company replied


Company details

Written by the company

Show us how you pull of your #DynamiteStyle | Montrez-nous à quel point votre #DynamiteStyle


Contact info

3.8

Great

TrustScore 4 out of 5

353 reviews

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Rated 5 out of 5 stars

Staff and Environment

Super friendly and helpful staff!

April 28, 2026
Dynamite Clothing logo

Reply from Dynamite Clothing

Hi Gorgeous, we're loving how much you enjoyed your in-store experience. Can't wait to see you again!

Rated 5 out of 5 stars

Went shopping for an outfit for date…

Went shopping for an outfit for date night and found the perfect one as usual. Great help from the manager she is a sweetheart!!

April 28, 2026
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Reply from Dynamite Clothing

Hi Gorgeous, we're loving how much you enjoyed your in-store experience. Can't wait to see you again!

Rated 2 out of 5 stars

The right pant leg was sewn wrong where…

The right pant leg was sewn wrong where the stitch seem came forward, not sitting straight and noticeable.
I bought them the night before as I needed brown pants, took off the tag, put them on and realized that the leg was badly sewn; went to the store near my office at Vaughan Mills; the salesgirl said nothing she can do for me!! Plus I was wearing them! I could not exchange with another pair;....I also bought them in bone colour and they are perfect!! The brown ones was defective!

April 23, 2026
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Reply from Dynamite Clothing

Hey Gorgeous, we're really sorry to hear about your experience. Please contact our team at customerservice@dynamiteclothing.com so we can make this right.

Rated 5 out of 5 stars

Exceptional service

Exceptional service. It's difficult to work in the service industry, and that difficulty shows in retail workers not having a lot of tolerance anymore and not invested in providing good service any more. Poor wages, poor treatment of staff contribute to this. Very different than when I worked in high-end retail in the early 2000s. Even at places like Holt Renfrew, the service is lacking, even if you are spending.

My experience at the Dynamite location in Chinook was exceptional. I was asked if I needed help by multiple associates throughout my time there, but not in a performative, imposing way. What stood out was the level of service provided by Besma (sp?). She went above and beyond helping me find jeans, and various other items, and to top it off, I could hear her providing the same level of service to multiple clients in the fitting room at the same time, as well as communicating effectively with her coworkers. She was warm, charismatic and made me feel very welcome in the store, despite not being Dynamite's demographic. The woman who checked me out was also lovely, as was her coworker who steamed my two items with so much care. I loved my time there, and I love the direction Dynamite has gone styling well. It's become one of my top shopping destinations. Whatever you are doing, keep it up!

April 26, 2026
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Reply from Dynamite Clothing

Hi ED, we're loving how much you enjoyed your in-store experience. Can't wait to see you again!

Rated 1 out of 5 stars

Delivery service for online shopping…

Delivery service for online shopping takes way too long for today’s standards and you use Canada Post which is the slowest

April 25, 2026
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Reply from Dynamite Clothing

Hey L.V., we're really sorry to hear about your experience. Please contact our team at customerservice@dynamiteclothing.com so we can make this right.

Rated 5 out of 5 stars

The employee Meriam was absolutely…

The employee Meriam was absolutely fantastic! Greeted me right away, asked if I needed any help with a beautiful smile. She really made my trip!

April 23, 2026
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Reply from Dynamite Clothing

Hi Alessia, we're loving how much you enjoyed your in-store experience. Can't wait to see you again!

Rated 5 out of 5 stars

Shopped at the dynamite at the upper…

Shopped at the dynamite at the upper Canada mall in Newmarket and it is the best customer service I have received in years. Sara was super attentive and helpful and friendly hard to find these days.

April 21, 2026
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Reply from Dynamite Clothing

Hi Megan, we're loving how much you enjoyed your in-store experience. Can't wait to see you again!

Rated 5 out of 5 stars

Excellent customer service

The staff at cross Iron Mills location were outstanding and so friendly. We were visiting from Vancouver and our experience here was exceptional! Thank you 😊

April 19, 2026
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Reply from Dynamite Clothing

We're loving how much you enjoyed your in-store experience. Can't wait to see you again!

Rated 5 out of 5 stars

Amazing Staff and Styles

The Rideau Centre store is a little small, but the styles available are great. They had my size and I was able to try the pieces on. The line for the change room was a little long, but it’s worth the wait. The staff were kind and helpful. Overall, a great experience :)

April 18, 2026
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Reply from Dynamite Clothing

Hi Monique, we're loving how much you enjoyed your in-store experience. Can't wait to see you again!

Rated 5 out of 5 stars

Thank you Amber <3

I believe her name was Amber — she was working the morning of April 16th at Square One — and she was absolutely amazing. I had to try on multiple sizes across different clothing items, and she was more than willing to help every single time, going back to find sizes for me at least five times without hesitation.

Whether it was checking the back or finding the same item in a different colour, she went above and beyond. She also took the time to explain how each piece should fit, pointing out things like extra fabric or how we should size down, but if it was too tight on my shoulders, we should go back up a size, which I really appreciated.

I say this as someone who has been in a management position in hospitality for the last 5 years — her level of service truly stood out. She was kind, patient, knowledgeable, and made the entire experience enjoyable. Employees like her make such a difference — she absolutely deserves recognition, a raise, or even a promotion.

My only feedback would be regarding the product itself: the cream-coloured pants are very see-through, and I’ve had a similar issue with some of the skirts. I’ve had to go to a tailor to have extra fabric stitched in just to make them wearable. I would have purchased more items if this weren’t an issue, so I hope this can be addressed by the supplier.

April 16, 2026
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Reply from Dynamite Clothing

Hi Ishrat, we're loving how much you enjoyed your in-store experience. Can't wait to see you again!

Rated 1 out of 5 stars

I havnt received my order yet so I cant…

I havnt received my order yet so I cant give an accurate review. Usually orders arrive within a couple days, this one seems to be delayed

April 15, 2026
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Reply from Dynamite Clothing

Hey, we're really sorry to hear about your experience. Please contact our team at customerservice@dynamiteclothing.com so we can make this right.

Rated 5 out of 5 stars

Great Service and on time delivery

fast delivery

April 13, 2026
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Reply from Dynamite Clothing

Hi Saba, we really appreciate hearing how much you enjoyed your online experience with us. See you online again soon!

Rated 5 out of 5 stars

Fun shopping trip with EXCELLENT customer service

The clothing displays were lovely and enticing but I have to say that the staff at the Barrie location were STELLAR! I went in just to browse and left with a beautiful outfit💕. This visit made my day!

April 11, 2026
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Reply from Dynamite Clothing

Hi SheriW, we're loving how much you enjoyed your in-store experience. Can't wait to see you again!

Rated 5 out of 5 stars

Found exactly what I needed in 5 min!

Found exactly what I needed, the workers were very quick, and had all the sizes I needed.

April 10, 2026
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Reply from Dynamite Clothing

Hi Gorgeous, we're loving how much you enjoyed your in-store experience. Can't wait to see you again!

Rated 1 out of 5 stars

Not good

No one offered to help me
No one said hello when I walked in
I helped myself and asked someone if I can pay as no one was at the cash.

April 10, 2026
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Reply from Dynamite Clothing

Hey, we're really sorry to hear about your experience. Please contact our team at customerservice@dynamiteclothing.com so we can make this right.

Rated 2 out of 5 stars

Nobody wants to help you i tried asking…

Nobody wants to help you i tried asking 2-3 different work employees on floor to help with fiding size. Since it was not there they said yeah sure let me bring machine to check if you have in stock they never showed up. Anyhow left with a dress but i am not even sure if i wanna wear it anymore after that traumaa i have been. Been shopping for a while at dynamite never had this bad experience.

April 10, 2026
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Reply from Dynamite Clothing

Hey Myrah, we're really sorry to hear about your experience. Please contact our team at customerservice@dynamiteclothing.com so we can make this right.

Rated 4 out of 5 stars

Gorgeous store + company, crap service

The store is beautiful and the clothes are absolutely elegant without breaking the bank.

The customer service can be better, Kingsway location in Edmonton the retail associate didn’t even say a word to me when I walked in. Was on his phone and didn’t acknowledge me until I started picking up clothes and accessories I loved.

April 10, 2026
Dynamite Clothing logo

Reply from Dynamite Clothing

We really appreciate your feedback. Thanks for taking the time to share it, Nia!

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