Dynamite Clothing Reviews 353

TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for their kindness, helpfulness, and positive attitudes, often highlighting their ability to provide excellent suggestions and personalized service. Many people are also very satisfied with the quality and style of the clothing, noting that items fit well, wash effectively, and maintain their color over time. However, some customers have expressed dissatisfaction with aspects of the customer service, mentioning slow responses or unhelpful interactions. A few people also noted issues with product availability, such as missing sizes online, or concerns about the quality of certain items, with some experiencing defects or clothes that did not last.

What people talk about most

Staff

Reviewers highlight positive aspects of staff. Many customers praise the staff for being helpful, friendly,... See more

Product

Consumers find product quality and availability to be ambiguous. While many praise the selection, reasonable... See more

Service

People report positive experiences with service. Customers were impressed by the helpfulness of staff, with... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the clothing quality, noting that... See more

Customer service

Clients share ambiguous opinions on customer service. Many reviewers praise the customer service team as... See more

Reviews shaping this summary

Rated 4 out of 5 stars

The overall experience was positive. The employee who helped me was great and the store looks really great! My only complaint is that there wasn't a lot of stock. There were a lot of missing sizes for... See more

Company replied

Rated 4 out of 5 stars

I like that dynamite has a variety of sizes that are true to size. The quality of the clothing is next level and I would recommend this store to anyone who wants clothing that makes the feel beautiful... See more

Company replied

Rated 4 out of 5 stars

Great customer service all though my November 25th was lost and i didn’t get my items, when i tried to reorder my items one of them no longer had my size :( The customer service was on it and refu... See more

Company replied

Rated 5 out of 5 stars

Shopping at the Upper Canada Dynamite location and was blown away by how helpful the service was! Sara went above and beyond to help me find the perfect outfits. I typically don't shop for "dressy" c... See more

Company replied


Company details

Written by the company

Show us how you pull of your #DynamiteStyle | Montrez-nous à quel point votre #DynamiteStyle


Contact info

3.8

Great

TrustScore 4 out of 5

353 reviews

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Rated 1 out of 5 stars

Unprofessional staff

I was shopping at 11 am at a local Dynamite. There were two girls working that day, both of them remained behind the checkout counter the entirety of me being in the store. I had to go ask if they can open a change room for me and when I needed another size of an item, they both didn't come to check on me once. They also were loudly gossiping about their dating life behind the checkout counter.

April 9, 2026
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Reply from Dynamite Clothing

Hey, we're really sorry to hear about your experience. Please contact our team at customerservice@dynamiteclothing.com so we can make this right.

Rated 5 out of 5 stars

I love my dress so much

I love my dress so much. Thank you. I'd like to share my videos and pictures with you.

April 5, 2026
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Reply from Dynamite Clothing

We make the clothes, but you take them to the next level, Gorgeous! Thanks for the positive feedback, really appreciate it!

Rated 5 out of 5 stars

I want to start with saying that I…

I want to start with saying that I absolutely love the clothes there. Everything looks and fit so beautiful. Also the staff are amazing. Very helpful and sweet, always there to help.

April 9, 2026
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Reply from Dynamite Clothing

We make the clothes, but you take them to the next level, Noemy! Thanks for the positive feedback, really appreciate it!

Rated 5 out of 5 stars

Staff was helpful

Staff was helpful in getting another size and opinion whether I should size up

April 7, 2026
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Reply from Dynamite Clothing

Hi Gypsy, we're loving how much you enjoyed your in-store experience. Can't wait to see you again!

Rated 2 out of 5 stars

Not the experience I expected

First, the app is just not it! The app seems broken, takes long to load. Second, I ordered 3 items and the one item that was keenly eyeing on trying, was not even delivered, they said on the app, that the item was cancelled. Lastly, even though there is a store available in my city, there was no option for me to pick up the order at the nearest location to avoid the 9 dollar shipping?.. I don’t understand why 9 dollars for standard shipping. And no option to pick up at store for less fees or no fees even. That’s sad and just not a very good experience.

April 4, 2026
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Reply from Dynamite Clothing

Hey, we're really sorry to hear about your experience. Please contact our team at customerservice@dynamiteclothing.com so we can make this right.

Rated 5 out of 5 stars

5 star service!

Came into the store looking
For a “girls night outfit”. Was thrilled staff just pulled me some outfits and
Made everything fast and easy! I was in the store with my 3 children under 6 years old. We left with a handful of outfits the lovely stylist put together for me. I left my card at the till by accident. Staff sent me and email and I was able to recover it. Was so happy that they let me know I left my debt card in the store.

April 2, 2026
Rated 1 out of 5 stars

Horrible customer service

Horrible customer service. Ordered a giftcard on Sunday . Never received it . Spoke to 4 agents that “ opened “ a case they never worked and told me I would be reimbursed for my troubles and still get my giftcard sent .

My giftcard finally got sent on Tuesday , with no response from dynamite. Will never order again

March 30, 2026
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Reply from Dynamite Clothing

Hey Gorgeous, we're really sorry to hear about your experience. Please contact our team at customerservice@dynamiteclothing.com so we can make this right.

Rated 5 out of 5 stars

sales girl was phenomenal

sales girl was phenomenal. She went over her way to help me find the right dress. She gave her opinions that were very helpful and everyone in the store I find is very helpful and very knowledgable and very nice.

March 31, 2026
Rated 5 out of 5 stars

You da best

I interacted with 3 staff members during my visit and they were all helpful and pleasant!

March 30, 2026
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Reply from Dynamite Clothing

Hi Sara, we're loving how much you enjoyed your in-store experience. Can't wait to see you again!

Rated 5 out of 5 stars

Best customer service!

Shopping at the Upper Canada Dynamite location and was blown away by how helpful the service was! Sara went above and beyond to help me find the perfect outfits. I typically don't shop for "dressy" clothes as I work in healthcare and am always in scrubs at work and at home I'm in workout clothes. Sara made shopping easy and enjoyable! Thank you :)

March 25, 2026
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Reply from Dynamite Clothing

Hi Laurie, we're loving how much you enjoyed your in-store experience. Can't wait to see you again!

Rated 5 out of 5 stars

I v e shopped at your store for many…

I v e shopped at your store for many years .The styles are classy and suit all my needs .Business/work,summer causal dress,party The staff are very helpful in getting sizes being attentive to your needs .I hope this store is around for many more years it’s my go to.
Thank you

March 22, 2026
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Reply from Dynamite Clothing

Hi Margaret, we're loving how much you enjoyed your in-store experience. Can't wait to see you again!

Rated 5 out of 5 stars

Fantastic Staff

There were two young ladies who assisted me; giving feedback when I asked and there honest opinions about certain pieces and helped me find other alternatives if one item wasn't for me.

March 21, 2026
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Reply from Dynamite Clothing

Hi Gorgeous, we're loving how much you enjoyed your in-store experience. Can't wait to see you again!

Rated 1 out of 5 stars

Never received

Items weren't delivered and sent back to sender. 😔

March 21, 2026
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Reply from Dynamite Clothing

Hey Gorgeous, we appreciate you taking the time to leave us your feedback. We're sorry to hear that you didn't feel satisfied as we're committed to offering the best service. Please contact our team at customerservice@dynamiteclothing.com so we can make this right.

Rated 5 out of 5 stars

Cute dress and friendly staff

Went to Dynamite and tried on a cute dress in two different colors and sizes. the people working there were helpful and friendly and I left the store happy and with a new dress!

March 18, 2026
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Reply from Dynamite Clothing

Hi Misty, we're loving how much you enjoyed your in-store experience. Can't wait to see you again!

Rated 5 out of 5 stars

Dynamite visit

Selection, friendliness

March 18, 2026
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Reply from Dynamite Clothing

Hi Kelly, we're loving how much you enjoyed your in-store experience. Can't wait to see you again!

Rated 3 out of 5 stars

Underwhelmed

No one greeted me or spoke to me until I got to the change rooms.
Chnageroom staff were nice but never checked on me.
Staff at till we're pleasant.
Overall, no one really engaged with with me and I felt overlooked and ignored.
I saw lots of the products I have viewed online, but several items did not appear to be in stock.

March 15, 2026
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Reply from Dynamite Clothing

Thank you for letting us know and we're so sorry this happened, CR. We’re always trying to improve, and your feedback is super valuable to us.

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