Exclusive Short Stays Reviews 9

Well what a surprise to see their Trust Pilot rating so low - not!

Exclusivity implies professionalism and a higher quality of service.

Not so with these cowboys.

I made a booking for the Christmas period in order to spend time with family over the holidays. So many places say 'full kitchen' but my experience tells me the equipment can be sparse - enough stuff to cook a light meal perhaps but not really enough to cook well. It’s never normally an issue anyway as I often take things from home like a couple of good quality kitchen knives rather than the low quality Ikea knives you find in so many Air B&B’s

But this was different as we were going for Christmas, and I wanted to make sure there were some basic items. When I asked if they provided a steamer they said no, and suggested I bring my own! I was happy to brings smaller items but not a great big steamer.

Wherever I’ve stayed the hosts try to help and provide things that you might need - that’s what exclusive services look like.

So I asked if they could provide one and I was told they only provided standard kitchen equipment. I pointed out that a steamer is standard equipment … and they simply cancelled my booking.

Irritating given how much time I spent researching the area and landing on that property as being the best one for our needs - my father being 93 years old and mobility challenged. Now I have to start all again!

I mentioned this to them and they didn’t even reply. And then after having taken my payment straight away they made me wait up to 8 business days to give it back.

Like so many outfits in the digital world all they want is easy money along the path of least resistance. They don’t want to engage or offer any kind of bespoke or exclusive service, it’s all a pretence and I guess most times when things go smoothly nobody notices.

But when there’s a genuine and simple request to improve a stay the business model crumbles. Computer says no. They couldn’t possible go off script.

These guys claim they provide luxury home from home stays - and yet they can’t even provide a steamer. And I know it looks like I am making such a fuss about a stupid steamer, but it’s not about the steamer - it was their complete intransigence, their unwillingness to actually engage and offer a real hospitality service.

Do yourselves a favour and book with a proper vacations agent - these guys are just commodity brokers, they don’t have a clue what hospitality means.

I booked a 2 night stay through air b&b at this company's yew tree house at a cost of £345.. like several other reviews here I can confirm the house is NOTHING like its photos an utterly disgusting. With stains/marks all over the walls in every room, grime an dirt in the kitchen, a used food plate in the cupboard with white/yellow stale food on and bodily fluid & pubic hair in the bathroom..and to top it all off a fire safety certificate which is over 12 months out of date! I took to air b&b to complain to the host Claire .. 1st I was ignored, then when I took up the issue with air b&b an raised a refund dispute not only did Claire write a false review about myself stating id " fabricated " these issues an making fake photos she decided to LIE an state the case was closed and that I didn't recieve a refund..... When in fact! I have received a partial refund of £150 from air b&b ( who will claim this back via the host ) - I was able to achieve this because all my photos & videos have date & time stamps so I can prove! That these things where not fabricated or faked considering the photos where taken within 15min of me entering the propety - the host is rude, disgraceful and i have no doubt she will comment her claiming all sorts about myself ... because as a disgraceful company this is what they do .... please save yourself stress/worry & of course the money an DO NOT BOOK ANY OF THIS COMPANIES PROPERTIES . . .

I rented the Yew Tree House in Rowley Regis in October, 2025 for four nights, and my experience was so awful, I felt compelled to write this review to keep others from my same fate. Not only has the owner, Claire, not been responsive to my requests for a refund -- and I even offered to pay for one of the four nights as a gesture of goodwill -- the property was not at all as it had been photographed and presented. Instead, the Yew Tree House was filthy, moldy, and uninhabitable, as others have also alleged from their rentals. The bathroom mold around the tub/shower/faucet was so thick it could be scraped off with your fingernail. The sheets were gray and wrinkled and a pillowcase had a thick 3" black grease mark on it. None of the duvets or pillows existed from which were obviously staged photos, and the one bed I sat on was squishy and lumpy and seemed like it would be a nightmare to sleep on. I didn't look for bedbugs, but I am 95% certain they were in that rental. The kitchen faucet had mold behind it and also in the grout, and the ceramic stove had baked on food that needed to be cleaned with the right cleanser and elbow grease. The light switches were dirty and the area around them noticeably grimy. The walls were scuffed and marred and scribbled on (salad plate size scribbles) and had holes -- some of which were badly repaired and not repainted. Even the toilet seat was not properly affixed and shifted violently to the left two inches when it was sat upon. If this is where you want to stay and throw away your hard-earned money -- have at it. Claire took the money and ran, and VRBO and now my credit card company are trying to get her to own up to her financial responsibilities. She should be exposed for the slumlord she is (according to Claire, she has 50 properties). My UK family was disgusted at the videos and photos I showed them of Claire's property, and ashamed that she was acting so rapaciously and fraudulently...and now won't even respond to my e-mails and VRBO's request for refund, also. Avoid this "exclusive" company like the plague, and shame on you, Claire.

House was full of mold, has a expired Fire Safety certificate which is against the law. They were aware of this but yet they still put people at risk by letting them book the property

Booked a 2 night weekend stay in Birmingham for me, my wife and our 3 year old son. Paid up front £235 for a 1 bed apartment.

Once the money had left my account, they ask for my ID (not legally required for UK nationals, but they say they need it so whatever). They say they can't take it at the property so need me to email a photo of my ID to them to their business email address.

They also ask for a £300 damage deposit (mentioned in their listing) but say I can only supply it by giving them my credit card details over the phone, or using a link which includes a £12 transaction fee, or by invoicing me and taking a bank transfer. None of these are the hold on card that any reputable hotel or holiday landlord will use.

I sent the ID over, then they say they want us to sign a 10 page contract via docusign that looks an awful lot like a rental contract. It has dodgy terms including a £600 damage deposit (double that listed in the booking.com listing), £1000 fine for disruptive noise or disturbance, vague mentions of additional admin fees and mentions of keeping my personal data for an unspecified amount of time for their own purposes, among others.

Contract was the last straw, I refused to sign, I'm still awaiting refund.

Book with them if that sounds like fun to you.

had exactly the same experience with the other comment "avoid at all costs". Wish I had read this earlier. So if that's how this "company" is making a profit, good luck with whatever karma has in store for you.

Our experience with this company was absolutely awful.
We’re writing this to make sure no one else has to go through what we did with these amateurs in the letting business.
From the moment we arrived at the apartment (which looked amazing online), there were multiple incidents.
A towel rail fell onto my arm when I tried to hang a towel on it. My father nearly fell due to a broken step cover between the living room and the terrace. The bed configuration we requested hadn’t been applied, and there were multiple sets of bedding left in the apartment that were clearly used and not meant for us. We reported all of this straight away, they ignored us, and then after we left the property they have blamed all of these issues on us and charged us using the security deposit. Absolute cowboys.

Thankfully, we have the option to take legal action, and we fully intend to sue them in the coming days.

My advice: if you still decide to book with this company after reading this, make sure someone is present to check you in and walk through the property with you. If not, they will blame you for absolutely everything afterwards and deny any responsibility.

Their customer service team and so-called “directors” are unprofessional and dishonest. They try to hold guests accountable for their maintenance and repair issues, at a property that you’re just supposed to be enjoying.

Avoid them at all costs.

In the past few months we were working in the area
While working away from home you have to try give your guys the best comfort you can as long as it’s within budget and this is what we found with exclusive
We start in various properties depending on what was available at the time
Each and everyone was fantastic
The staff who run it as well as the owners could not do enough to help from the booking in to arrival and through out your stay
I would definitely recommend exclusive to anyone and will use them anytime I can
To Claire and all the staff thanks for everything

Kevin reillly -director at external systems Ltd

My family and I stayed for four nights and found the house to be ideal for our needs. The host was excellent at communicating everything we needed to know and providing fast, helpful service.