EXER Rent A Car Reviews 736

Firstly the lady we dealt with was professional and helpful. No extra charges for being somewhat late picking up the car. Had no difficulties whatsoever and will definitely be using Exer when back in Kos again.

Great service throughout little bit hard to find our guide to take us to the pick up point at the airport however no drama’s we waited about 10 mins for shuttle and then picked car up all good on return it heavily rained ( can you believe it in Greece! ) just after we washed it to give it back they were cool with it no funny business trying to rip you off great company would like to thank the staff at Exer for making our trip a whole lot easier unlike some others rentals that we’ve had in the past! Highly recommend and would use again

Amazing team helpful and very kind. Very good car and very new !! I rent for second time after two months and probable when i will need again rental car i will choose the same company. Thanks again

Very friendly service. Pick up and off were uncomplicated. We would recommend Exer.

I have communicated with two different agents at Exer Rent A Car, and asked repeatedly to have my issue escalated to a Manager, which they have refused to do.

They claim that I rented a "city" car not suitable for driving across the country of Greece. There is no mention on their website, where I rented the vehicle and paid for it in advance, that it was a "city" car. There is no mention on the reservation confirmation that they sent me that it was a "city" car. When filling out the paperwork at the rental counter, we told the agent that we were planning to drive "across the country". She had ample opportunity to inform us that it was a "city" car and not suitable for driving "across the country", but said nothing.

The clutch failed on the car while driving back to Athens, stranding us in rural Greece. When we called them, they promised to send a replacement vehicle in an hour or so. In an hour or so, a tow truck arrived, but with no replacement vehicle. He towed us to his office, where we had to get a taxi to the bus station, buy tickets for a 5-hour bus ride back to Athens, and then another taxi to our hotel.

Despite multiple attempts, Exer has refused to provide any compensation for renting us a defective vehicle, and has refused to reimburse us for the incremental expenses we incurred to get back to Athens after their vehicle became inoperable. And they have refused to get a Manager involved.

Exer is not a reputable company. There are a lot of options available that provide better opportunity for pleasant experiences.

Response to Exer's reply:
I have already talked with two of your agents, both of whom gave me the same nonsense response. I have asked multiple times to have this escalated to a manager, but have received no response to those repeated requests. If you want to discuss, I would be happy to discuss in more detail with you.

I reserved the car online. Picking it up was problem-free. Any damage was pointed out. Returning it went smoothly too. The staff were very friendly. If I need a car again, I will book there again.

Fair prices.
Excellent transfers from and to airport

Car was not in very good shape with damage all around.Staff was very friendly.
I'm still waiting for the refund off the 900euro that is blocked on my credit card.( After 1 month) ....

Great service. People with big smiles. Easy changes when needed.

The Guys from the Kalamata Airport Station are really very friendly and nice, but also very Professional.

I had forgotten my pin code for my credit card and asked if it was possible to come by 3 days later with the new code. No understanding for the situation and therefore had to pay €180 extra. Not customer friendly at all! In addition, the car started to make a very loud beeping noise and stutter, went by again and they had fixed it. Once back at the hotel, this noise started again. I will never rent a car here again!

Responsiveness, contact staff, simple way of handing over the vehicle in electronic form, good condition of the vehicle.

I liked that a man met us at the airport and ferried us to the car lot. The car was ready for us, though it was a bit old and the fabric on the steering wheel was worn. I did not like the fact we had to pay for extra insurance when my understanding was insurance had been paid in UK.

I rented a car in Paphos for 14 days. Everything was ok. Above all, the staff is very friendly. The rental price was also fine.

Nice car
Fast paper work
Only minus, difficult to find the shutelbus at the airport

Our flight was canceled, and it was evident that we would arrive at our destination two days later than planned. I contacted the provider through which I had made the reservation, but unfortunately, it led to no substantial outcome. Then, I reached out directly to the Exer Helpdesk. Wow! They solved my problem immediately. Also, when I went to pick up the car at the airport, they were already informed about my case and provided great support. Thanks! In the future, I will book directly through Exer without any intermediary.

Very good company, nice and friendly staff .10/10

Very unflexible staff. Even though it said online that we needed a Credit Card, we were surprised that my Visa was rejected, because the system claimed it was a debit card…we never had that problem before.
Nevertheless, we wanted to Switch to another card, which wasn‘t possible. So we had to pay more than 100€ for “insurance“ although we had already booked full insurance.
Fun fact: The Debit Card that could not be accepted to pay for the car, was acceptable now.
One of the biggest scams I‘ve ever experienced.
I‘m not using Exer ever again!

Close to terminal
Ease of collection and drop off
Happy friendly staff
Great quality cars
Great value for money

Easy booking, good price, good service