EXER Rent A Car Reviews 736

They tried to force me to take a lower level car than I booked. I opposed it and they had to accept to give me similar car I booked.
I also booked a baby seat but they could not provide and gave us a dirty basket instead of fully functional baby seat. (It was f*ckin 50 euros for dirty basket)

The Handover process went really smoothly 👏👏 polite staff but the car was a smokers car and that was not taken seriously when pointed out 👎🏻 Samos September 2024

quick procedure
good cars
good location
I recommend

Very fast and easy Check In.

Pick up at the airport.
I was a bit lost a the beginning but i just called the office and they immediately picked up and guided me to the Van that was waiting.

Check Out was also completely easy. I didn’t feel like getting scammed ot that that tried to hide damages to the car from me at all.
Very professional service.

Defenitely recommend booking your car here!

Customer service needs a lot of development. Arriving at the airport, I looked for a person who was promised to meet me, not finding them I called the company and a woman answered who shouted and gave vague instructions on where to go, as I understood there is no one to meet and greet you as promised. The shuttle bus came after 25 minutes of waiting outside in the hot weather and took me to the office. While signing the papers the woman kept shouting at the phone which was very disturbing. The rental car itself was nice and new, but there had been smoked inside. Later, when I returned the car, I had to wait 30 minutes for someone to deal with me which added a lot of stress, luckily I made it to my flight on time.

The Athens station team was Amazing!
When picking up the car, we realized that it smells of cigarettes. They quickly replaced to another car and allowed us starting our trip without delays.
Few hours before returning the car, someone broke into our car and stole our passports. When arriving at the station, the team helped us to quickly close all the procedures and then took us to the police station. They espouse until we wee sure we can get on our flight.
To conclude, the service was amazing and we will highly recommend Exer to our friends

It was not mentioned that when you upgrade to full insurance on place when receiving the car, it will cost 100% more than what was written on the website. The car was weak and I reserved a Toyota Aygo, they gave me Nissan Micra as “an upgrade”. Other than that, the lady was kind.

We received a car in Kos with a broken trunk (it couldn't be opened). The lady at check in had a rude attitude and kept repeating that she didn't see what problem it could cause. First of all I paid for a whole car, not a car with a broken trunk. I also have shoulder problems and loading/unloading luggage from the back seats would have been a problem. The worst thing however was the attitude of the employee.

Pickup went very well. Return was tortuous. Staff checked car thoroughly, almost wanting to find a scratch. Which he finally did. A scatch at the left fender. He made a very lengthy report. This was ok so far. But than he made us pay again the car rental which we paid already at pickup. We repeatedly told him that we paid but he was very stubborn. We agreed to pay again as we had to catch a flight. The double payment was reimboursed afterwards but the whole procedure left a bitter aftertaste. We would not book again.

Booked through our holiday company (Jet2), we were pleased that Exer was only a short hop from Rhodes airport and that everything was as described. Exer took photos of the car (which we duplicated) immediately before we took it over. There were several blemishes but nothing serious and we returned it in the same condition - which was quickly verified by Exer. A quick and easy easy process.

I rented a car at EXER for the second time, first time was on Crete, this time Thessaloniki. My experience was positive. I called them from the airport and they picked me up within 5 minutes. I booked the budget option through check24.com but got a new Citroen DS3 (I was a little bit afraid to scratch it because the roads are not always good!)
I did not experience any problems, the staff was friendly and helpful!
Please note that now they now take pictures of the car instead of mark damages on paper. You should do the same to have proof, just in case

Very good 👍 service and honest. Both Mykonos and Santorini

The vehicle arrived dirty and full of beatings Very old car with many miles Stinky smell in the whole car Dirty and filthy seats

Pros: Agent waited at the airport and dropped us at the car rental.

Cons: Delay with car availability during pick-up. The car that we were given (older Hyundai i20) was in rather poor condition, weird noises coming from the car all the time, my assumption is that the issue was with clutch and gearbox. The biggest issue was with putting the 3rd gear in place. After all we somehow managed to use the car for the 4 day rental period not having to waist our time with car replacement.

Staff great and very helpful. Easy process, no trying to sell us extras.

The car offered by Exer was in perfect condition, being nearly new. As a small car, it struggled a bit with the steeper grades of the Pelopennese coast road, but generally managed fine, and fuel economy was good. The only slight worry was when the shuttle bus didn't turn up when we expected it (7.40 instead of 7am) and the number given for ringing in case of problems was the wrong one (9-5 office number instead of operational rental site). Once the shuttle finally arrived everything was fine. Just make sure you know the PIN number of the credit card you used to book online! This is required before checking out. The rental site is quite far from Athens airport, which obviously helps keep costs low, but we were able to navigate back to it with no real difficulty. The staff were friendly and helpful.

Very friendly and helpful customer support!!
Due to a flight delay, we picked up the car later then expected, but it wasn’t a problem, even a contract extension for one day, wasn’t a problem.
Highly recommended!

Smooth process, nice staff and a great car at reasonable price.

We arrived at Thessaloniki airport, and the ride to rental ground was already waiting us..

The guys at the office were super nice, responsive and shared all the information needed about the car and costs.

We got a brand new Peugeot 3008, which was safe, and spacious, and really made our trip comfortable - we spent long drives in the car.

At the return, the guy was also super nice, and closed all the paperwork.

No issues at all at Parga Preveza. Great service in particular when returning the car