I bought one of these for my wife several years ago and it has been an excellent acquisition. We acquired it because it comes apart and can be placed in the boot of the car so we can visit places wher... See more
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Factory outlet scooters offer great low prices and so this week have taken delivery of my second scooter I’ve purchased from them. Staff are friendly and informative whenever I’ve rang and their sit... See more
Company replied
I was looking for a mobility scooter to suit me needs. I called factory outlets and received advice on what would suit me the staff we're Plolite even though l call them several time after mak... See more
Company replied
ordered a scooter for myself was delivered two days later fully charged and assembled by a very friendly delivery agent great scooter at a very good price drives like a dream so good my wife fell in... See more
Company replied
Company details
Information provided by various external sources
We are a Family run business, with over 20 years experience in the mobility industry, we employ local people who have great experience in the mobility industry, We pride ourselves on excellent customer service and the best prices in the UK. We supply and are the main agents in the market with Shoprider, Pride Mobility, Electric Mobility, Sunrise Medical, Kymco, Van Os Medical, TGA, Invacare, Drive Medical, Roma Medical, Freerider, Scooterpac, Sheerlines, Flexel batteries and Mark Bates Premiercare Insurance
Contact info
18 London Road, NG31 6EJ, Grantham, United Kingdom
- 0800 345 7579
- customerservices@factoryoutletscooters.ck.uk
- www.factoryoutletscooters.co.uk
AVOID, AVOID, AVOID..
I bought a scooter from Mr John Ward at FOS at the end of April 2020 and have had nothing but trouble. I requested to return the scooter after discovering it was not right for me. I had made Mr Wsrd aware of the potential issue before delivery. I was bombarded with excuses as to why he will not accept it back. Including the Covid pandemic. (Not a legal reason) It's now Dec 2020 and I'm still left with a scooter that I cannot use and no sign of a refund. I think there has been plenty of time to look into this matter by now and John has so far volunteered nothing. Disgraceful company to be avoided at all costs...
*** correct as of 15th Dec 2020
June 8, 2020
Unprompted review
Reply from Factoryoutletscooters
Hi Miss Eastwood
We really feel this review is very unjust, as you are aware everything is being looked into regarding this matter, reviews should really be posted once theres an outcome, we try to offer the best service we can, and this was posted before we was given the chance to look into things
Very Happy
I was very impressed with the prompt service, delivery and price of my Rascal Vista Mobility Scooter and would thoroughly recommend Factoryoutletscooters. I waited to use my scooter before replying. Used it today and so comfy, suspension is great. Thank you.b
June 7, 2020
Unprompted review
Reply from Factoryoutletscooters
Hi Mrs Potter
Thank you for your review great to hear the scooter you got is really comfy, its nice to hear.
Thank you
This is the second scooter we have…
This is the second scooter we have purchased, the first for my dad 5 years ago, we had excellent service then and the second one for my mum is the most recent, again excellent service from advise, communication to delivery, wouldn't go any where else.
June 7, 2020
Unprompted review
Reply from Factoryoutletscooters
Hi Judith
Thank you for your time to write a great review for Factory Outlet Scooters, hope your mum is enjoying the new scooter she seemed very please when i delivered to her. Any further help in the future please call me , once again thank you for your repeat custom.
John
Very good so far
Very good so far, will know more when we take it out in the countryside.
June 3, 2020
Unprompted review
Reply from Factoryoutletscooters
Hi Viv
Thank you for your order of this powerchair and hope all is ok with the item, thank you for your review.
I have had one of these scooters for 3…
I have had a kimco midi scooters for 3 years and had to replace the batteries twice at £220 a time I think that is disgusting. And had to replace front tyres after one year kimco are a disgrace
June 3, 2020
Unprompted review
Reply from Factoryoutletscooters
Hi Mrs Amos
Regarding your review, doesnt say what scooter you have, if you could call us on 0800 345 7579 i would like to discuss this matter with you and help with this issue
I was looking for a mobility scooter…
I was looking for a mobility scooter to suit me needs.
I called factory outlets and received advice on what would suit me the staff we're
Plolite even though l call them several time after making an order l was given a date for delivery and it was on time and correct
I was amazed at the cost of my mobility scooter being many hundreds of pounds cheaper than else where
Have not fear of buying of this outlet
Yours Andrew
May 31, 2020
Unprompted review
Reply from Factoryoutletscooters
Hi Mr Field
Thank you for your great review, im pleased was all ok with the service we gave you, thank you for choosing Factory Outlet Scooters and we thank you for your custom. Any further assistance in the future please call.
Thank You
John
Fast delivery and great service
Fast delivery and great service, 2nd order in days as needed a wheelchair and just been delivered so happy would definitely recommend and buy from a gain
May 26, 2020
Unprompted review
Reply from Factoryoutletscooters
Hi Mrs Sheers
Great to see a repeat customer come back again, so pleased your happy with the purchases you have made from Factory Outlet Scooters. Your custom is very much valued.
Thank you
Very good servicel am very pleased with…
Very good servicel am very pleased with scooter it will help me on long jouneys alot
May 19, 2020
Unprompted review
Reply from Factoryoutletscooters
Hi Mrs Bloss
Great to hear the scooter is helping you, was nice to meet you and your husband when i delivered it to you, hope you had a nice birthday. If theres anything i can do in the future please call me and i will help you.
Many thanks
John
Very good company to deal with very…
Very good company to deal with very good service i am very satisfied
May 18, 2020
Unprompted review
Reply from Factoryoutletscooters
Hi Mrs Whittle
Thank you for your kind words, and thank you for choosing Factory Outlet Scooters for your scooter.
Many thanks
GREAT COMPANY TO BUY FROM.THE BEST…
GREAT COMPANY TO BUY FROM.THE BEST PRICES FOR MOBILITY SCOOTERS.
COMMUNICATION WAS EXCELLENT.DELIVERY WAS QUICK.
JUST A LITTLE BIT MORE EASINESS AND IT WOULD BE 5 STARS
WILL CERTAINLY USE AGAIN.
May 15, 2020
Unprompted review
Reply from Factoryoutletscooters
Hi Mr Dacombe
Thank you for your return custom to Factory Outlet Scooters, and pleased all went well and thank you for your kind words, in the future if there is anything we can help with in the future please dont hesitate to contact us.
Once again thank you
Excellent service
May 13, 2020
Unprompted review
Reply from Factoryoutletscooters
Hi Mrs House
Pleased to hear the scooter arrived in Spain quicker than we thought, good to hear all safe and sound. Thank you for choosing factory Outlet Scooters
Just made 2nd purchase for my mum
Just made 2nd purchase for my mum, and yet again couldnt be beaten on price and delivered Tuesday by John, really pleased thank you. X
May 13, 2020
Unprompted review
Reply from Factoryoutletscooters
Hi Michelle
Thank you was nice to see you both again Tuesday, and good to see over mum keeping well. Thank you for choosing Factory Outlet Scooters again its very much appreciated.
Had a scooter delivered yesterday…
Had a scooter delivered yesterday amazing service amazing price...all explained on how to use but obviously abiding by distancing rules will deffo tell my friends as there’s not many companies offering this kind of service or price
May 13, 2020
Unprompted review
Reply from Factoryoutletscooters
Hi Mr & Mrs Holmes
Great to here you returned for another scooter from Factory Outlet Scooters, we do aim to give the best service and price. Thank you for valued custom.
Mobility Scooter
Service brilliant no sooner was it ordered it was here couldn’t beat on price xx
May 11, 2020
Unprompted review
Reply from Factoryoutletscooters
Hi Mrs Shaw
I know this is your 2nd purchase from us within 5 months and would like to thank you for your valued custom, and for your great review, if now or in the future you require our help please dont hesitate to contact us.
Many thanks
Reply from Factoryoutletscooters
Hi Mrs Bassett
Thank you for your great review, and thank you choosing Factory Outlet Scooters to purchase your powerchair.
Many thanks
Excellent service & fast delivery.
Excellent service & fast delivery.
Very professional.
May 6, 2020
Unprompted review
Reply from Factoryoutletscooters
Hi Mr White
Great to receive your review thank you for the your time.
Many thanks
The customer service was brilliant…
The customer service was brilliant aswel as getting such a high quality product very happy 👍
May 3, 2020
Unprompted review
Reply from Factoryoutletscooters
Hi Mr Tom
Your review is very welcomed thank you, and pleased to hear the service you received was brilliant
Many thanks
great scooter at a low price free…
great scooter at a low price free delivery as well would highly recommend factoryoutlet scooters thank you
May 2, 2020
Unprompted review
Reply from Factoryoutletscooters
Hi
Thank you for your review, hope everything is ok with the scooter
Super friendly , fast and efficient.
Super friendly, helpful and fast delivery , cant recommend enough , especially due to current situation, many thanks to John and his team.
May 2, 2020
Unprompted review
Reply from Factoryoutletscooters
Hi Mr Brown
Thank you for your comments, i will pass this onto the team, if in the future you require our help please contact us.
Many thanks
Amazing company
I got the rascal 388S it was an amazing price and needed something for my mother in law as she can’t walk far and does not want to go on buses at the current time...the price was amazing I was so surprised as I thought it was too good to be true but no I ordered online and it was delivered to my mother in laws address within the week they called to arrange a suitable delivery time and explained it would be a contactless delivery...the guys set it all up showed her how it worked but keeping a safe distance at all times....I’m really over the moon with the whole customer service from start to finish and she now has some freedom back at this wording time....amazing company would highly recommend 10 stars
May 2, 2020
Unprompted review
Reply from Factoryoutletscooters
Hi Mrs Holmes
Thank you for a great review, im so pleased you had a great experience from us i will pass this onto the team, once again thank you and any help in the future please contact us.
Many thanks
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