I returned a couple of items to Figleaves about 3 weeks ago. I heard nothing and 3 days ago, having read recent trustpilot reviews, felt trepidation. However, I contacted Simply Be on their chat - th... See more
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I've had nothing but good experience with Figleaves. I've been a customer for around (possibly over) 10 years - ever since they started in a small North London Office. Their service is impeccable, the... See more
Sent back order no 13081585 on 2nd May now 15th May no refund find this unacceptable they took my payment on 1st May item was sent back via collect + it was received by figleaves on 8th May surely my... See more
Company replied
returned 3 items before Xmas, received an email on 29 December advising I would receive a refund within 10 days - as of 7 Feb I'm still waiting! I have emailed them twice with no response, will ne... See more
Company replied
Company details
Information provided by various external sources
We're about a whole lot more than fashion and everyday bras. We carry every style of lingerie - from bridalwear through to nursing and mastectomy bras . So whatever point you're at in your life, we're there with you. Be it to ensure your best fit and comfort or that sexy little something.
Contact info
United Kingdom
- 03454012014
- help@figleaves.com
- www.figleaves.com
3.2
Average
3K reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Good service and a great selection of…
Good service and a great selection of bras and hardly every out of stock of my favourite one!
August 23, 2018
Unprompted review
Horrible delivery experience
I can't really comment in the products since I have never had the change to receive them. The company they use for delivery "Yodel" is horrible!! I spent 2 days at home waiting for the delivery and in both occasions they said they couldn't access the property when there is absolutely no issue with the access and of course no one has called or rang the bell whilst I was waiting at home.
Since I ordered Swimsuits, now I have to travel tomorrow without. Thanks for a horrible experience!
August 23, 2018
Unprompted review
Reply from Figleaves
Hi Nadia, I'm very sorry for the issues regarding delivery of your order, and can confirm we are investigating with Yodel to find out why they have been unable to deliver for you as expected. In the meantime, as requested we have now asked for the parcel be returned to us and have this refunded in full for you as soon as possible. By way of apology, I can see my colleague has also issued an e-giftcard, details of which have been emailed for you. Apologies again for any disappointment and inconvenience caused on this occasion. Best wishes, Sarah
Have purchased items from Figleaves on…
Have purchased items from Figleaves on many occasions and always been happy with their service
August 22, 2018
Unprompted review
As always
As always, quick and easy purchase of a good quality, well-priced product.
August 22, 2018
Unprompted review
Gorgeous swimsuit!
The swimming costume is perfect and I’ve had lots of compliments. I love it! The design is attractive but I don’t like the keyhole back as it’s unflattering on me, I wish there was another way of having an underwired costume without this feature but other than that it’s marvellous and I’ve been swimming in the sea loads since buying it.
August 21, 2018
Unprompted review
Super fast delivery
Super fast delivery - one working day with standard delivery option.
August 21, 2018
Unprompted review
Excellent service
August 21, 2018
Unprompted review
Pleased with the style and fit of my purchase
Pleased with the style and fit of my purchase. Excellent range available, especially for women who are well endowed yet petite - not an easy combination to buy bras or bikinis for. Great offers always available in the sale too.
Delivery process was a little haphazard, three attempts made even though we have concierge that take receipt of deliveries.
August 21, 2018
Unprompted review
Prompt Delivery
Easy to order and prompt delivery with no issues at all. Item met my exact needs.
August 21, 2018
Unprompted review
I always buy Freya bras they are…
I always buy Freya bras they are comfortable and pretty. I love this colour because it does not show under light coloured clothes. I would like the grey also but my size is not available.
Delivery was very quick.
August 21, 2018
Unprompted review
Good quick delivery.
August 21, 2018
Unprompted review
Great customer service
Great customer service, prompt delivery to the EU and no trouble returning when needed!
August 21, 2018
Unprompted review
Great for swimming
Great for swimming, fits me well, the underwire bra supports well - covers up all the bumps really well. Looks good on. Yes I would recommend
August 21, 2018
Unprompted review
Wouldn't go anywhere else!
I use Figleaves every summer for my bikini's. They are amazing quality, true to size, flattering and offer so much support which you don't get from high street brands. Delivery is always on time if not before, with great sales and offers! I honestly wouldn't use anywhere else now.
August 21, 2018
Unprompted review
All round good experience
Excellent choice of goods. Easy to use site and swift delivery. Above all, the items received we what I ordered!!! Have already recommended to my friends and family
August 21, 2018
Unprompted review
I am very disappointed for the shipping…
I am very disappointed for the shipping delay! I have been waiting for my parcel almost two weeks now and no info from seller where my parcel is.
August 21, 2018
Unprompted review
Reply from Figleaves
Thank you for your message.
I am sorry to hear that your order has not reached you as of yet. Please email us on help@figleaves.com and we can provide the next steps for you.
Kind Regards
Smooth Transaction
order completed satisfactorily. Item as described and true to size. Delivery and communications good.
Have used Figleaves before and will use again
August 21, 2018
Unprompted review
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