Figleaves Reviews 2,584

TrustScore 3 out of 5

3.2

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Rated 4 out of 5 stars

I returned a couple of items to Figleaves about 3 weeks ago. I heard nothing and 3 days ago, having read recent trustpilot reviews, felt trepidation. However, I contacted Simply Be on their chat - th... See more

Rated 5 out of 5 stars

I've had nothing but good experience with Figleaves. I've been a customer for around (possibly over) 10 years - ever since they started in a small North London Office. Their service is impeccable, the... See more

Rated 2 out of 5 stars

Sent back order no 13081585 on 2nd May now 15th May no refund find this unacceptable they took my payment on 1st May item was sent back via collect + it was received by figleaves on 8th May surely my... See more

Company replied

Rated 3 out of 5 stars

returned 3 items before Xmas, received an email on 29 December advising I would receive a refund within 10 days - as of 7 Feb I'm still waiting! I have emailed them twice with no response, will ne... See more

Company replied

Company details

  1. Lingerie Store
  2. Erotic Clothing Store
  3. Underwear Store

Information provided by various external sources

We're about a whole lot more than fashion and everyday bras. We carry every style of lingerie - from bridalwear through to nursing and mastectomy bras . So whatever point you're at in your life, we're there with you. Be it to ensure your best fit and comfort or that sexy little something.


Contact info

3.2

Average

TrustScore 3 out of 5

3K reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

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Rated 3 out of 5 stars

First Time User

The site is easy to use and maneuver between sort features and screens. Products look great but, unfortunately the product I ordered a size up was still to small in the cup and too short in length. My first experience with Figleaves was hoping for a wow this is my new go site feeling but underwhelmed instead. I'll still look but not sure if I'd jump in again.

August 20, 2018
Unprompted review
Figleaves logo

Reply from Figleaves

Hi

We are sorry to hear your first experience with us was not a Wow for you and we would love to make it so. We are all fully trained fit experts and if you would like to call we can certainly get the right fit for you.

Rated 5 out of 5 stars

easy

Swimwear I ordered came quickly and one I returned was easy to do so

August 20, 2018
Unprompted review
Rated 5 out of 5 stars

Lovely undies

Beautiful underwear. Stylish, well fitting and very good value for money.

August 20, 2018
Unprompted review
Rated 5 out of 5 stars

Ease of use

Ease of use, and good sized photos with descriptions to make it easy to choose items online and order.

August 20, 2018
Unprompted review
Rated 5 out of 5 stars

Love figleaves

First time buying from figleaves. Such a great choice and good price. Super quick delivery actually made a 2nd purchase the next day as so impressed.

August 20, 2018
Unprompted review
Rated 5 out of 5 stars

Great fit

Great fit, have a few of this bra in different colours! The service was good and arrived in the time frame expected!

August 20, 2018
Unprompted review
Rated 3 out of 5 stars

Poor customer service

Poor customer service. Product was as expected. My shipment got delayed 3 days (paid $25 for expedited shipping). Filed complaint but no one has responded.

August 20, 2018
Unprompted review
Figleaves logo

Reply from Figleaves

Hello ,

We did chase this for you with DHL on the 3rd business day, unfortunately the shipment had been delayed due to operational issues at JFK Gateway and was delivered to you at the first opportunity. Please accept our apologies for any disappointment caused.

Rated 5 out of 5 stars

Items arrive very quickly

Items arrive very quickly, and in the event of a need to return some, because of sizing problems, replacements are also sent efficiently. Excellent all round; Reliable. Excellent choice, and they usually have the size you want.

August 17, 2018
Unprompted review
Rated 4 out of 5 stars

Good quality goods

The swimsuits were good quality and the fit was fine. I bought more than was required to have a choice as I have not worn a swimming costume in years!! My only moan is, I believe, that as this was my first order and that I didn't set up an account, I cannot track my return to you. I phoned after a week and was told by your representative that she couldn't even tell me if the items have been received back and that the refund takes 10-14 days. So the buying process is easy but not so much the return.

August 16, 2018
Unprompted review

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