Fireside Chimney Supply Reviews 1,216

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

The copper chimney cap we ordered arrived in masterfully crafted packaging and met our expectations without reservation. Staff helped us by phone design exactly what we wanted and it did not disappoin... See more

Rated 5 out of 5 stars

Great service, knowledgeable staff who help you get the right product for your environment. Kit arrived very promptly and directions were straightforward. Worse part was trying not to get the stick... See more

Rated 5 out of 5 stars

Great service over the phone. I had two vertically cracked clay tiles in my chimney and wanted a quick and long last way to fix them. Talked with a great sales rep that knew his stuff and even called... See more

Rated 5 out of 5 stars

The fit was perfect. It could of not have worked out any better if you actually came to measure and install it yourself. Good quality material and workmanship. Saved a bundle of money from the quote... See more

Company details

  1. Fireplace Store
  2. Furniture Store

Information provided by various external sources

Fireside Chimney Supply is an American Company. We offer premium Stainless Steel Chimney Liner systems, Flue Liners, Flexible Chimney Liners, Flue Liner Insulation Kits, Fireplace Refractory Panels, Stainless Steel Rigid Liners, Chimney Chase Covers, Chimney Flue Covers, Fireplace Mantel Shelves and Chimney Liner Kits as well as a wide range of other hearth products. Our fireplace supplies are all produced and manufactured in the United States, and our chimney liners have been revolutionizing the industry since 1992.


Contact info

4.8

Excellent

TrustScore 5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Once I placed the initial order I was…

Once I placed the initial order I was contacted right away and I was kindly corrected for the proper materials for my purpose at hand.
After placement of order I received the materials in an unbelievably timely manner.
When I viewed the materials I called Bill Webster for a calculation chart for correct sizing of flu liner and handed everything to the building inspector who was very pleased to see that everything was in order and was given the permit henceforth.
Because of Bill’s knowledge and experience he explained to me the installation process and in two hours by myself I installed the liner, trunk and branch T, top plate, and rain cap. I made the connections inside to the furnace and placed furnace cement around the plenum.
I am very satisfied with the product and professionalism that Bill Webster showed me which certainly determined the successful completion of this project.
I will undoubtedly use this company again for future projects and will be honored to recommend this company and certainly Bill Webster to my colleagues.

Pacifico Design & Building Co.
Keith M. Pacific

July 12, 2022
Rated 5 out of 5 stars

Great quality

Shipped quickly, high quality material, easy to assemble, easy to install(provided drill bit, screws(though I wish they put a couple extras,. 4 to 5 didn't seem to be enough based on size of my dual cap)). Now just wait and see how it holds up. But based on quality of material, I don't see any issues.. Tks mc

July 9, 2022
Rated 5 out of 5 stars

Answered my questions

I was doing a flue/crown repair which required extending my existing liner. I thought I knew what I needed but wanted to check the compatibility and safety of my plan. I spoke to a very helpful gentleman who agreed it would work and ordered the components I needed. The parts arrived quickly and were a perfect match to my existing liner. I will use Fireside in the future.

July 4, 2022
Rated 5 out of 5 stars

Fireside Chimney was very helpful in…

Fireside Chimney was very helpful in determining the parts I needed to line a cracked chimney tile in a wood fired sauna with the 6 inch flexpipe. The parts were made well and fit together perfect which made for a very easy job. Very fast on the order shipment. Thanks Fireside Chimney!

June 28, 2022
Rated 5 out of 5 stars

Great product!

Great product! Well made. Stainless steel material thickness very satisfactory. Easy install. Easy to open for flue maintenance. Clear instructions. Complete with hardware. Quite reasonably priced, especially for a custom sized product. Completely satisfied.

June 22, 2022
Rated 5 out of 5 stars

Super fine stainless steel chimney flue cover product.

Very succinct answering my question about the range of the fit of the fit of the flue cover. Excellent fit and look, high quality stainless steel fabrication and fit. Thought it would be less expensive but expect surprises now, for only a little while longer, hopefully.

June 11, 2022
Rated 1 out of 5 stars

customer service lacks

Your website does not say you need to order the cap.
no you want $200 for a cap.
not spending more $ with you.
Then send an email putting it back on me.
NIce customer service.

April 29, 2022
Fireside Chimney Supply logo

Reply from Fireside Chimney Supply

Hi Frank
After selling our chase covers online for 17 years you are the first person to think that a chimney cap comes with the chase cover. There are so many options for a chimney cap how would we even know which one you wanted when we have never spoken. We've sold 1000's of chase covers and this is a first.

Rated 5 out of 5 stars

Great experience

When I placed the order there was a part I forgot to mark
They immediately contacted me for clarification and said that I overpaid.

So they gave me a refund

April 24, 2022

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look