flatspot Reviews 10,661

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often noting that orders arrive quickly, sometimes even the next day, and are well-packaged. Many people appreciate the high quality of the products, describing them as exactly what they expected and often exceeding expectations. The overall service is frequently highlighted as excellent, with a seamless ordering process and helpful customer support, especially when dealing with exchanges or returns. However, some customers also noted issues with sizing, finding that certain items did not fit as expected or that medium-sized t-shirts were more like large. A few other people also felt that the material quality of some products was poor, and there were occasional reports of slow responses from customer service regarding order issues.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, consistently praising its speed and efficiency.... See more

Product

Consumers find product to be positive, consistently praising the quality, selection, and overall shopping... See more

Service

Reviewers mention positive feedback about service, consistently describing it as seamless, faultless, and... See more

Quality

Customers had positive experiences with quality, consistently praising the faultless and amazing products,... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a pleasure shopping at Flatspot, you know what you’re getting. A seamless faultless service. I like their points system that converts to money off your next shop as well. Delivery was super qu... See more

Company replied

Rated 5 out of 5 stars

NOTE Biscuit T-Shirt (Ash Grey) Review 🍪 A great addition to complement the Brew & Biscuit Dunks! Unfortunately, they didn’t have my size left at NOTE for the trainers, but being from Manche... See more

Company replied

Rated 5 out of 5 stars

If you’re looking for specific skate brands or if you happen to collect Nike SB dunks, Flatspot is one to know. I grabbed the AF1 SB’s at midnight on the drop date, they were delivered on the next wo... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Flatspot. They're my go-to for trainers and clothing. The service is always spot on, delivery is quick, and the products are exactly what I expect every time. It's refreshing to deal... See more

Company replied


Company details

  1. Shoe Store
  2. Clothing Store

Written by the company

Established in 1995, we are the leading independent online retailer for men’s contemporary fashion and streetwear. We stock a unique collection of shoes, hardware and apparel to suit a variety of styles, from durable workwear champions such as Carhartt to tech fuelled skate-ready footwear from Nike SB, Vans and Adidas. With a focus on skateboarding, we are based in the Southwest of England and regularly explore new spots within the UK and abroad - check out our tour of Cornwall and late summer trip to Barcelona - with our team Aaron Jago, Josh Harper, Matt Beer, Harry King, Reece Douglas, Steve Attfield, Charlie Reelie and Jack Gorham. Our continually updated assortment of brands range from big players to smaller skater owned independents, ensuring our offering includes the best picks from the industry alongside regular limited edition drops.

Carhartt WIP @ Flatspot

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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Rated 5 out of 5 stars

Well made product- a repeat of a…

Well made product- a repeat of a previous order - says it all

April 27, 2026
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Reply from flatspot

We appreciate your continued support and are happy to hear that you are pleased with our product's quality. Thank you for your repeat order!

Rated 5 out of 5 stars

Fastastic

Delivery was prompt, service great and the products are exactly on point

May 8, 2026
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Reply from flatspot

We appreciate your positive feedback! We are so glad our prompt delivery and great service met your expectations with our products.

Rated 5 out of 5 stars

My order arrived lightning-fast

My order arrived lightning-fast . seamless shopping with ease for Nike sb sneakers

April 30, 2026
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Reply from flatspot

We're happy your order arrived quickly! We appreciate you sharing your seamless shopping experience and your satisfaction with our Nike SB sneakers.

Rated 5 out of 5 stars

Very nice shoes

Very nice shoes. Delivery good

April 28, 2026
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Reply from flatspot

We're happy to hear that you find our shoes nice. We appreciate your feedback regarding the delivery.

Rated 5 out of 5 stars

I think it’s the customer service which…

I think it’s the customer service which stands out in particular at Flatspot and the hassle free returns process. First class.

May 8, 2026
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Reply from flatspot

We're happy to hear that our customer service and returns process stood out to you! It's great to know you had a first-class experience with us. Thanks for your feedback.

Rated 5 out of 5 stars

Great trainers decent price with quick…

Great trainers decent price with quick delivery company kept me upto date with my delivery would recommend ******

May 8, 2026
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Reply from flatspot

We're happy to hear that you received your trainers quickly and at a decent price! It's great that our delivery updates were helpful. Thanks for your recommendation.

Rated 5 out of 5 stars

⭐⭐⭐⭐⭐

SOLID JACKET.
SOLID SERVICE.

April 28, 2026
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Reply from flatspot

We're happy to hear that you are satisfied with the jacket and our service. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great value for money

Great value for money

Designer brands that are authentic

April 22, 2026
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Reply from flatspot

We're happy to hear that you feel you received great value for your money and authentic designer brands. Thank you for your positive feedback!

Rated 5 out of 5 stars

Good experience

My initial delivery was prompt, on time and well communicated throughout. I had to do a couple of exchanges due to sizing and this was also easy to do and everything went smoothly. Happy to recommend!

May 6, 2026
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Reply from flatspot

We're happy to hear that your initial delivery was prompt and well-communicated. We're also glad the exchanges for sizing were easy and smooth. Thank you for recommending us!

Rated 5 out of 5 stars

From order to delivery the process was…

From order to delivery the process was seamless, with updates about delivery dates and times.

May 5, 2026
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Reply from flatspot

We're happy the process, from order to delivery, was seamless, and you were updated regarding delivery. We appreciate your positive feedback.

Rated 5 out of 5 stars

Great service and very speedy delivery

Great service and very speedy delivery. Ordered wrong size and they sent new size out asap.

May 6, 2026
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Reply from flatspot

We're happy to hear that you had a great experience with our service and fast delivery! We appreciate your positive feedback regarding the quick exchange.

Rated 5 out of 5 stars

I have been using flatspot for many…

I have been using flatspot for many years and never had any problems. Recently i was in touch with Tanya at customer service for a small issue and the contact from the company was superb and very quick. Recommended retailer

May 7, 2026
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Reply from flatspot

We're happy to hear that you've had positive experiences with us over the years. We appreciate your kind words regarding our customer service and are glad the issue was resolved quickly. Thanks for the recommendation!

Rated 5 out of 5 stars

Quick delivery

From ordering to delivery it was really quick and seamless.

April 27, 2026
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Reply from flatspot

We are so happy to hear that your experience from ordering to delivery was quick and seamless. Thank you for the positive feedback!

Rated 5 out of 5 stars

Quick delivery

Quick delivery and no hassle refund (item not suitable).

April 23, 2026
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Reply from flatspot

We're happy to hear that the delivery was quick and the refund process was easy. We appreciate your feedback.

Rated 5 out of 5 stars

First time using this website and ill…

First time using this website and ill use it again. The trainers arrived in 3 days and you are you can track your delivery spot on 👍

May 5, 2026
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Reply from flatspot

We're happy to hear that you had a positive first experience using our website! It's great that your trainers arrived quickly and that our tracking system was helpful. Thanks for your feedback!

Rated 2 out of 5 stars

Medium size t shirts are more like…

Medium size t shirts are more like large. Material made in Bangladesh is poor. Would not use again.

May 5, 2026
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Reply from flatspot

Hi there, and thank you for leaving us your feedback.

We're very sorry to hear of your disappointment with size and quality of the t-shirt you ordered. On 'Product details', we try to include fit information, which for yours stated a 'relaxed fit', but do get in touch if you'd like any specific measurements, or want advise on the feel of fabrics etc. We're always happy to help!

Rated 5 out of 5 stars

Good service

Efficient service. Quality product

May 5, 2026
flatspot logo

Reply from flatspot

We are happy to hear that you received efficient service and a quality product. Thank you for your feedback.

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