flatspot Reviews 10,661

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often noting that orders arrive quickly, sometimes even the next day, and are well-packaged. Many people appreciate the high quality of the products, describing them as exactly what they expected and often exceeding expectations. The overall service is frequently highlighted as excellent, with a seamless ordering process and helpful customer support, especially when dealing with exchanges or returns. However, some customers also noted issues with sizing, finding that certain items did not fit as expected or that medium-sized t-shirts were more like large. A few other people also felt that the material quality of some products was poor, and there were occasional reports of slow responses from customer service regarding order issues.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, consistently praising its speed and efficiency.... See more

Product

Consumers find product to be positive, consistently praising the quality, selection, and overall shopping... See more

Service

Reviewers mention positive feedback about service, consistently describing it as seamless, faultless, and... See more

Quality

Customers had positive experiences with quality, consistently praising the faultless and amazing products,... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a pleasure shopping at Flatspot, you know what you’re getting. A seamless faultless service. I like their points system that converts to money off your next shop as well. Delivery was super qu... See more

Company replied

Rated 5 out of 5 stars

NOTE Biscuit T-Shirt (Ash Grey) Review 🍪 A great addition to complement the Brew & Biscuit Dunks! Unfortunately, they didn’t have my size left at NOTE for the trainers, but being from Manche... See more

Company replied

Rated 5 out of 5 stars

If you’re looking for specific skate brands or if you happen to collect Nike SB dunks, Flatspot is one to know. I grabbed the AF1 SB’s at midnight on the drop date, they were delivered on the next wo... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Flatspot. They're my go-to for trainers and clothing. The service is always spot on, delivery is quick, and the products are exactly what I expect every time. It's refreshing to deal... See more

Company replied


Company details

  1. Shoe Store
  2. Clothing Store

Written by the company

Established in 1995, we are the leading independent online retailer for men’s contemporary fashion and streetwear. We stock a unique collection of shoes, hardware and apparel to suit a variety of styles, from durable workwear champions such as Carhartt to tech fuelled skate-ready footwear from Nike SB, Vans and Adidas. With a focus on skateboarding, we are based in the Southwest of England and regularly explore new spots within the UK and abroad - check out our tour of Cornwall and late summer trip to Barcelona - with our team Aaron Jago, Josh Harper, Matt Beer, Harry King, Reece Douglas, Steve Attfield, Charlie Reelie and Jack Gorham. Our continually updated assortment of brands range from big players to smaller skater owned independents, ensuring our offering includes the best picks from the industry alongside regular limited edition drops.

Carhartt WIP @ Flatspot

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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Rated 5 out of 5 stars

Order ref F985619

Order ref: F985619

Great service. DHL predicted delivery on Tuesday when ordered yesterday but they arrived today!

May 2, 2026
Unprompted review
flatspot logo

Reply from flatspot

We're happy to hear that you received your order earlier than expected! We appreciate your positive feedback regarding our service and the prompt delivery.

Rated 5 out of 5 stars

Great service

Great service, fast delivery

April 27, 2026
flatspot logo

Reply from flatspot

We are so happy you had a great experience with our fast delivery and service. We appreciate your feedback.

Rated 5 out of 5 stars

Shipping was insanely fast and the…

Shipping was insanely fast and the customer service was absolutely on point and so chill

April 28, 2026
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Reply from flatspot

We're happy to hear that you received your order quickly and that our team provided excellent, relaxed support. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great curated store

Great store , very well curated. No need to scroll through all the brads website when you have the curated version in one place

December 29, 2025
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Reply from flatspot

We're happy to hear that you appreciate our store's curated selection! It's great to know we've made it easier for you to find what you need. Thanks for your positive feedback.

Rated 5 out of 5 stars

Packaged my cap in a box so it didn't…

Packaged my cap in a box so it didn't get damaged in transit. A considerate choice, have to respect that when most companies would send an item like that in a bag.

April 27, 2026
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Reply from flatspot

We appreciate you taking the time to leave us this fantastic review! We're happy to hear that our packaging ensured your cap arrived undamaged. It's great to know that you value our attention to detail.

Rated 5 out of 5 stars

Brilliant item and service and polite…

Brilliant item and service and polite staff who responded straight away to a query

April 30, 2026
Unprompted review
flatspot logo

Reply from flatspot

We're happy to hear that you had a brilliant experience with our item and service. We appreciate your positive feedback regarding our staff's politeness.

Rated 5 out of 5 stars

Website is a dream to use

Website is a dream to use, products delivered super quick (next day) and well packaged - trainers double boxed 😎

April 17, 2026
flatspot logo

Reply from flatspot

We're happy to hear that you had a dream experience using our website. It's great to know your products arrived super quick and well packaged. Thanks for the positive feedback!

Rated 5 out of 5 stars

Quick delivery

Quick delivery, good offers, all good!

April 27, 2026
flatspot logo

Reply from flatspot

We appreciate your positive feedback; we are so glad you are happy with the quick delivery and good offers!

Rated 5 out of 5 stars

Nice and easy

Nice and easy. Great items on their site.

April 24, 2026
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Reply from flatspot

This is great to hear! Thanks very much.

Rated 5 out of 5 stars

Really good from shopping on the site

Really good from shopping on the site, to the order process, communication and delivery. The trousers are really good quality too.

April 24, 2026
flatspot logo

Reply from flatspot

Hi - thanks for taking the time to leave such a kind review. It's greatly appreciated and we're glad to have been of service!

Rated 5 out of 5 stars

Great shop with really fast shipping

Great shop with really fast shipping

April 22, 2026
flatspot logo

Reply from flatspot

We are so glad you had a great experience with our shop and appreciate you noting the fast shipping! Thanks for your feedback.

Rated 5 out of 5 stars

Really good quick and fast customer…

Really good quick and fast customer service :)

April 13, 2026
flatspot logo

Reply from flatspot

We're happy to hear that you received quick, helpful service. Thank you for your positive feedback; it means a lot to us.

Rated 5 out of 5 stars

Super fast free shipping (next day) and…

Super fast free shipping (next day) and great choice, ordering process simple.
Unfortunately the shoes don’t fit, but the returns process was simple to arrange and I do not begrudge paying a contribution towards the return postage.
I will be back.

April 21, 2026
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Reply from flatspot

We're happy to hear that you found our ordering process simple and shipping fast. We appreciate your feedback regarding the fit of the shoes and the easy returns process. We look forward to your next visit.

Rated 5 out of 5 stars

Great Experience

Great stock, sent out super quick and was notified really sharpish when my size was in stock. Returns were easy too.

April 22, 2026
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Reply from flatspot

We're happy to hear that you had a positive experience with our quick notifications, great stock, and easy returns. Thank you for your feedback; we appreciate it!

Rated 5 out of 5 stars

Flatspot

Placed an order with Flatspot and it was delivered in less thank 24 hours and double boxed to prevent damage, excellent service

April 21, 2026
flatspot logo

Reply from flatspot

We're happy to hear that your order arrived quickly and securely! It's great to know our efforts to prevent damage and provide efficient service were successful. Thanks for your feedback.

Rated 5 out of 5 stars

Fast delivery

The T-shirt is a gift. It arrived very quickly and is exactly as shown on the website

April 20, 2026
flatspot logo

Reply from flatspot

We're happy to hear that the T-shirt arrived quickly and matched the website description. Thank you for your positive feedback; we appreciate it!

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