flatspot Reviews 10,662

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 1,105 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the fast and efficient delivery service, often noting that orders arrive quickly, sometimes even the next day, and are well-packaged. Many people appreciate the high quality of the products, describing them as exactly what they expected and often exceeding expectations. The overall service is frequently highlighted as excellent, with a seamless ordering process and helpful customer support, especially when dealing with exchanges or returns. However, some customers also noted issues with sizing, finding that certain items did not fit as expected or that medium-sized t-shirts were more like large. A few other people also felt that the material quality of some products was poor, and there were occasional reports of slow responses from customer service regarding order issues.

What people talk about most

Delivery service

Users describe positive interactions with delivery service, consistently praising its speed and efficiency.... See more

Product

Consumers find product to be positive, consistently praising the quality, selection, and overall shopping... See more

Service

Reviewers mention positive feedback about service, consistently describing it as seamless, faultless, and... See more

Quality

Customers had positive experiences with quality, consistently praising the faultless and amazing products,... See more

Order

Customers consistently note positive experiences with order, highlighting the ease of the ordering process... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Always a pleasure shopping at Flatspot, you know what you’re getting. A seamless faultless service. I like their points system that converts to money off your next shop as well. Delivery was super qu... See more

Company replied

Rated 5 out of 5 stars

NOTE Biscuit T-Shirt (Ash Grey) Review 🍪 A great addition to complement the Brew & Biscuit Dunks! Unfortunately, they didn’t have my size left at NOTE for the trainers, but being from Manche... See more

Company replied

Rated 5 out of 5 stars

If you’re looking for specific skate brands or if you happen to collect Nike SB dunks, Flatspot is one to know. I grabbed the AF1 SB’s at midnight on the drop date, they were delivered on the next wo... See more

Company replied

Rated 5 out of 5 stars

I absolutely love Flatspot. They're my go-to for trainers and clothing. The service is always spot on, delivery is quick, and the products are exactly what I expect every time. It's refreshing to deal... See more

Company replied


Company details

  1. Shoe Store
  2. Clothing Store

Written by the company

Established in 1995, we are the leading independent online retailer for men’s contemporary fashion and streetwear. We stock a unique collection of shoes, hardware and apparel to suit a variety of styles, from durable workwear champions such as Carhartt to tech fuelled skate-ready footwear from Nike SB, Vans and Adidas. With a focus on skateboarding, we are based in the Southwest of England and regularly explore new spots within the UK and abroad - check out our tour of Cornwall and late summer trip to Barcelona - with our team Aaron Jago, Josh Harper, Matt Beer, Harry King, Reece Douglas, Steve Attfield, Charlie Reelie and Jack Gorham. Our continually updated assortment of brands range from big players to smaller skater owned independents, ensuring our offering includes the best picks from the industry alongside regular limited edition drops.

Carhartt WIP @ Flatspot

Written by the company


Contact info

4.9

Excellent

TrustScore 5 out of 5

11K reviews

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Rated 5 out of 5 stars

Fast delivery

The T-shirt is a gift. It arrived very quickly and is exactly as shown on the website

April 20, 2026
flatspot logo

Reply from flatspot

We're happy to hear that the T-shirt arrived quickly and matched the website description. Thank you for your positive feedback; we appreciate it!

Rated 4 out of 5 stars

Seamless ordering process

Seamless ordering process, quick delivery.

April 20, 2026
flatspot logo

Reply from flatspot

We're happy the ordering process was seamless and your delivery was quick! Thank you for your feedback; we appreciate it.

Rated 5 out of 5 stars

All good, no problems!

No problems navigating website, delivery was swift and all items present and correct. Can't fault them!

January 16, 2026
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Reply from flatspot

We appreciate you sharing your positive experience! We're happy to hear that you found our website easy to navigate and your delivery swift and accurate.

Rated 5 out of 5 stars

Loads of nice stuff

Loads of nice stuff, pretty much the only place I shop for t-shirts, hoodies and trainers! Loyalty points system for the odd discount is lavish

April 20, 2026
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Reply from flatspot

We're happy to hear that you enjoy our selection of items and appreciate the loyalty points system. Thank you for your positive feedback; it means a lot to us!

Rated 5 out of 5 stars

Stock great products with fast shipping…

Stock great products with fast shipping and great customer service especially when dealing with issues with items purchased great exchange or return process and staff are friendly and happy to help buy from here often

April 20, 2026
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Reply from flatspot

We're happy to hear that you had a positive experience with our products, fast shipping, and customer service. We appreciate your feedback regarding our exchange and return process and our team's helpfulness. We value your continued business.

Rated 5 out of 5 stars

Great shoe retailer

A great selection of shoes and always super-fast delivery! Couldn't recommend highly enough!

April 20, 2026
flatspot logo

Reply from flatspot

We're happy to hear that you had a great experience with our shoe selection and fast delivery. Thank you for your positive feedback; we appreciate it!

Rated 5 out of 5 stars

Quick and easy even returned items and…

Quick and easy even returned items and was allowed to spend the money before returning items back thanks

April 9, 2026
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Reply from flatspot

We're glad you enjoyed your experience with the quick and easy process, including returns and spending funds. Thank you for your positive feedback!

Rated 5 out of 5 stars

Great items

Great items, great prices, quick delivery and excellent comms.

June 9, 2025
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Reply from flatspot

We're happy to hear you enjoyed our great items, prices, quick delivery, and excellent communications. Thank you for your positive feedback.

Rated 5 out of 5 stars

Product exactly as described

Product item exactly as described, fitted perfectly , fast delivery .

Would recommend.

April 17, 2026
flatspot logo

Reply from flatspot

We're happy the product item was exactly as described and fitted perfectly! It's great to hear that you experienced fast delivery. Thank you for your recommendation!

Rated 5 out of 5 stars

Excellent service

Excellent service. Quick delivery

April 7, 2026
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Reply from flatspot

We are happy to hear that you received excellent service and quick delivery. Thank you for your feedback.

Rated 5 out of 5 stars

Great service

1st time buying from Flatspot and great service

April 17, 2026
flatspot logo

Reply from flatspot

We're happy to hear that you had a great first experience with us! Thank you for your positive feedback; we appreciate it.

Rated 5 out of 5 stars

Flatspot the “go to” for Nike SB

If you’re looking for specific skate brands or if you happen to collect Nike SB dunks, Flatspot is one to know. I grabbed the AF1 SB’s at midnight on the drop date, they were delivered on the next working day.
Back in the day we could actually go to a physical skate shop that held a shoe you’re looking for, but as the high street has squeezed independent stores into extinction & now every town is a carbon copy of each other the only way for some to pick up a shoe we’re after is online. Flatspot is a diamond in the rough wasteland of copy & paste commercial consumer skate & sneaker stores.

April 17, 2026
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Reply from flatspot

We're happy to hear that you found what you were looking for with us, especially the AF1 SBs! It's great to know our service and selection stand out. We appreciate you taking the time to share your positive experience.

Rated 5 out of 5 stars

Supper fast delivery and kept me well…

Supper fast delivery and kept me well informed will be buying more in time. Thanks again.

April 7, 2026
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Reply from flatspot

We're happy to hear that you had a positive experience with our fast delivery and communication. Thank you for your feedback; we appreciate it!

Rated 5 out of 5 stars

Fast delivery

Fast delivery, great communication throughout.

April 7, 2026
flatspot logo

Reply from flatspot

We appreciate your positive feedback regarding the fast delivery and the great communication you experienced!

Rated 5 out of 5 stars

I loved the returns process this shop…

I loved the returns process this shop provides. Was able to order an exchange item on credit for immediate delivery, and a simple process to asynchronously return the original item. The integration of this into the website is second to none. Definitely use again.

April 14, 2026
flatspot logo

Reply from flatspot

We're happy to hear that you loved our returns process and the seamless website integration for exchanges. It's great to know you found the return process simple and easy. Thank you for your positive feedback; we appreciate it!

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