We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on wi... See more
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Martin did a fantastic job repairing our tango/fanta/coke ice blast machines. He was very knowledgeable, friendly and got everything working perfectly in no time. Really impressed with his work - HIGH... See more
Company replied
Turned up on time, bright and well presented, did his stuff with no hassles, and he knew 10 times more about the product and the equipment than anyone else I have dealt with so far i have more cont... See more
Company replied
As usual, Martin was effcient in his work and fixed our issue and made sure our machine was working before he left. He even checked over both barrels, despite us only calling him out for one of them.... See more
Company replied
Company details
Written by the company
HOME OF THE WORLD'S BIGGEST FROZEN DRINKS BRANDS
Contact info
France
- www.frozenbrothers.com
4.7
Excellent
251 reviews
Replied to 100% of negative reviews
Typically replies within 48 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Matt was lovey
Matt was lovey. Kept his work area clean, explained how the machine worked and made sure we were happy before he left.
November 17, 2025
Unprompted review
Reply from Frozen Brothers
Thanks for letting us know! We're glad Matt took the time to explain everything and keep things tidy. We'll be sure to pass along your feedback!
Great job we really appreciate and…
Great job we really appreciate and thank you very much…!!!
November 15, 2025
Unprompted review
Reply from Frozen Brothers
Thank you for your feedback! We really appreciate you taking the time to share your thoughts.
Knew what he was doing and did it
Knew what he was doing and did it. So rare
these days
November 13, 2025
Unprompted review
Reply from Frozen Brothers
Thanks! We're glad everything was done just right.
Reply from Frozen Brothers
Fantastic, we're glad it was sorted in one go.
Once again Raymond was spot on time and just made the job look so easy .
Once again Raymand was spot on time
November 11, 2025
Unprompted review
Reply from Frozen Brothers
We appreciate positive feedback! And are thrilled to hear that Raymond delivered excellent service once again!
Brilliant service
Martin was great, came ontime, rang us, sorted the machine out, very knowledgeable. Top quality service from frozen brothers again. Thanks martin, absolute legend
October 30, 2025
Unprompted review
Reply from Frozen Brothers
Thanks for the fantastic review!
We’re so pleased Martin delivered such a smooth and professional service. He’s a key part of what makes Frozen Brothers great—glad he could get you sorted!
Great service always clean and tidy and…
Great service always clean and tidy and gets the job done
October 29, 2025
Unprompted review
Reply from Frozen Brothers
We’re glad to hear the service was clean, tidy, and efficient—just what we aim for at Frozen Brothers!
John is always so helpful and…
John is always so helpful and knowledgeable when it comes to a repair job. He’s been our engineer from Frozen Brothers for the past 3 years anf I’d rather him sorting us out than any other engineer. What a guy!
October 29, 2025
Unprompted review
Reply from Frozen Brothers
Thank you for your wonderful feedback! We’re proud to have John on our team—his dedication and expertise truly reflect the high standards we strive for at Frozen Brothers. It’s great to know he’s made such a positive impact over the years!
Great service as always by Ross
October 28, 2025
Unprompted review
Reply from Frozen Brothers
Really appreciate your kind words — Ross will be delighted!
Best Frozen Brothers Engineer 👍🏻
We have had Martin come to Sugar Rush Sweeties to fix any issues with our Tango Ice Blast or Fanta Frozen machines many times over the past few years. I have to say he’s an absolute LEGEND! Gets on with the job with a smile on his face and always manages to make me and all the other staff laugh whilst doing it. Always knows what the issue is and gets it sorted without any follow on problems. He even gives the machines a good clean when he’s finished which is an extra bonus!
October 24, 2025
Unprompted review
Reply from Frozen Brothers
Thank you so much for the kind words! We're proud to have engineers like Martin who not only solve problems quickly and professionally, but also bring great energy to every visit. At Frozen Brothers, we’re committed to reliable service, expert knowledge, and keeping your machines running smoothly — with a smile!
Very quick to respond to the issue and…
Very quick to respond to the issue and dealt with and fixed the issue
October 22, 2025
Unprompted review
Reply from Frozen Brothers
Thanks so much for your lovely review! Glad we could sort it swiftly!"
Great friendly efficient engineer
Great friendly efficient engineer
October 21, 2025
Unprompted review
Reply from Frozen Brothers
We're very pleased to hear our engineer made a great impression.
The engineer was present on a Saturday…
The engineer was present on a Saturday afternoon Wow!!!
What a guy..👍
He was actually really helpful and got the machine to work instead of scratching his head and walking out!
😬
October 18, 2025
Unprompted review
Reply from Frozen Brothers
A Saturday afternoon fix? That’s dedication! Our engineers don’t just turn up—they roll up their sleeves and get things working. It’s what we do best!
Peter was amazing!
Peter was amazing! Great guy with such good work ethic and cleanliness. Got us back up and running inmno time.
Highly recommended! Thanks mate
October 15, 2025
Unprompted review
Reply from Frozen Brothers
We appreciate your feedback and are glad Peter provided such excellent service - we'll make sure he hears your kind words!
Engineer was friendly & efficient
Engineer was friendly & efficient, & helpful
October 15, 2025
Unprompted review
Reply from Frozen Brothers
Thank you - we're pleased our team's skill and professionalism made a difference.
Martin was absolutely…
Martin was absolutely fantastic—professional, efficient, and genuinely helpful from start to finish.
October 14, 2025
Unprompted review
Reply from Frozen Brothers
We're happy to know our staff's knowledge made a positive impression.
Friendly And Efficient
October 14, 2025
Unprompted review
Reply from Frozen Brothers
Happy to hear everything went smoothly - we appreciate your feedback!
Morrsions daily
Martin has just been here to morrisons daily and he is a pleasure to have here he is always polite and friendly does his job efficency he can come anytime definitely worth 10 stars
October 13, 2025
Unprompted review
Reply from Frozen Brothers
Wow — 10 stars! That’s amazing, thank you. Martin will be over the moon to hear this — we’ll be sure to share your kind words with him!
Chris did a great job to get my fanta…
Chris did a great job to get my fanta machine back online
October 10, 2025
Unprompted review
Reply from Frozen Brothers
Glad to hear everything’s back online — sounds like Chris really nailed it! Thanks for letting us know.
Reply from Frozen Brothers
You're very welcome! We're always happy to help—glad we could respond quickly.
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.