I'm disgusted with your service.i pay for 2 bottles of dark blue eyedrops and they still haven't arrived.yoi never get back to me.i suggest you send them.dougkas bower.16 Gilbert ward court Charlton k... See more
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I wanted the Star Wars Cookie jar. To get free shipping I added another two (less expensive items) to the order. When the order arrived - it was a Plasma Ball !! I'd received an order for a lady... See more
Company replied
Its now ten days since i have ordered my products and it still hasnt arrived after i paid for an express delivery. I have left a message on the customer service number that was displayed through payp... See more
Company replied
Why have I still not received a response? This is very poor service.4th March 2013 17:51 Original message sent 1st March 2013: I received my item on Wednesday 27th February and the box was dam... See more
Company replied
Company details
Information provided by various external sources
Gadget Grotto is the leading Gift and Gadget retailer. We offer many unique gifts and are very competitive on price.
Contact info
United Kingdom
- www.gadgetgrotto.com
Accurate, reliable and quick!
The item I ordered was exactly as described. It was delivered when expected. I would definitely use again.
October 31, 2013
Unprompted review
rubber band guns
I ordered 2 rubber band guns at £5 40 each with delivery came to £14 05
they were so good so ordered one more at £5 40 with delivery came to £8 65.
checked my bill but was confusing, apart from that delivered the very next day on both orders,if they made their billing clearer i would give 5 stars alas this has cost them a star
October 30, 2013
Unprompted review
Perfect
Delivery was very fast and what I bought the price could not be beat or matched anywhere else, will definitely buy from here again
May 28, 2013
Unprompted review
1st class service
From start to finish it was a pleasure to deal with the guys at Gadget Grotto. The ordering process was slick and delivery time was fine. All post purchase queries were dealt with quickly and with a touch of humour and the RC helio that I bought was as described. Overall a great shopping experience and I will always check the website for future purchases.
May 11, 2013
Unprompted review
Good service
Very little waiting time before delivery of the item and pleased with the quality of the item.
May 2, 2013
Unprompted review
very good
cant complain, item was described exactly how it is and quick delivery, perfect! Thanks.
April 26, 2013
Unprompted review
Great Gift
Bought this for my boss for his birthday. My husband saw it and he thought it was great so then I purchased another for him. All in all both boss and husband very happy - result!!
Excellent value
April 20, 2013
Unprompted review
Appalling Shop, take your money and then do not deliver the goods.
I bought 2 Lava Lamps from Gadget Grotto paid express delivery to make sure I got them in time for Easter, 13 days later I am still waiting for the item. Was told the item had been delivered which was utter lies. Have sent 7 emails which have been ignored and now have no goods or refund. I would advise anybody to stay anyway from this shop. Now have no choice but to go to Action Fraud / Consumer Direct in the hope that this will be solved. AVOID THIS SHOP!!!!!!!!!!!!!!!!!!
April 4, 2013
Unprompted review
Reply from Gadget Grotto
Dear Laurence
We're sorry to hear that you were unhappy with your experience shopping with Gadget Grotto.
Customer services has advised that unfortunately your order was mislaid in transit, despite the tracking advising that it had been delivered, albeit to an incorrect address. We will be investigating this with our courier and dispatch department.
Gadget Grotto offered to dispatch the order again however you opted for a refund which was processed on the 8th April.
Please accept our apologies for any inconvenience this has caused.
Kind regards
The Gadget Grotto Team
whistling for mislaid keys works
Best Easter Egg I could've been given...
April 2, 2013
Unprompted review
beer-illiant
I ordered a home brew kit from gadget grotto. It arrived in incredibly quick time and a good outer condition. The product didn't appear to come with instructions but, once I communicated this, gadget grotto were very helpful and provided me with an electronic copy of the instructions on the same day.
The purchase was a present and therefore I have yet to see how good the product is when you use it. But I am extremely happy dealing with gadget grotto so far!
March 28, 2013
Unprompted review
Quick and easy transaction...
No complaints, found what I want, checkut process quick and easy, promptly delivered a couple of days later.
March 25, 2013
Unprompted review
A place a would shop at again
Googled a specific item I was looking for and Gadget Grotto came up selling it the cheapest. By then ordering a little extra i got free delivery, saving even more more. Then when it came to delivery it was very quick
This is a great company and i will happily use them again
March 25, 2013
Unprompted review
Ordered One Day, Delivered the Next!
Easy to use, ordered and delivered next day as promised. Great! Only thing I would say is it could do with a tracking system or if they could send a message to let you know the item has been dispatched that would be great.
March 22, 2013
Unprompted review
terrible
I have been waiting well over a week now for my delivery, which I tried to cancel, it obviously has been as I haven't received and I haven't got a refund either. When contacted them about this yesterday morning, no one bothered to reply. Not only bad service, but rude too. If I don't get my refund or goods by the end of a week, only way is court
March 22, 2013
Unprompted review
Reply from Gadget Grotto
Dear Amanda
We're sorry to hear that you had a bad experience shopping with Gadget Grotto. Our customer services team has endeavoured to answer all your queries as quickly as possible and within the time stated on our website. They advised your order was dispatched on the 12th via the standard free delivery option which you ordered and this can take up to 5 working days. Occasionally however we are unable to guarantee this timescale if your delivery is delayed by factors outside of our control so we request that customers allow 14 working days before contacting us. This is stated on our Delivery page at http://www.menkind.co.uk/delivery-details-i8#orderarrive
Unfortunately we cannot cancel an order and process a refund straight after an order has been dispatched and can only arrange a refund once it has been sent back to the warehouse as per our returns policy. If you do want to return your order once it has been received, we will be happy to issue you with a refund. Our policy can be reviewed at http://www.menkind.co.uk/returns-policy-i6
Kind regards
The Gadget Grotto Team
Very bad customer service and totally un helpfull
I placed an order with the site and paid using the Pay Pal option I then realised that the Pay Pal account I have has an old address attached to it and Gadget Grotto pulls the address from Pay Pal.
I immediately sent a customer services email requesting a change of address and to be sure I logged into the account and changed my delivery address. I did this within a matter of minutes of placing the order.
I received an email the very next day saying that it was too late to change my address and the goods will be shipped to the address on Paypal so I never received the product.
I was stunned at this response especially as I changed the delivery address within minutes of placing the order and raised it through customer service.
THE RESPONSE TO THIS REVIEW IS NOT ACCEPTABLE AS ALTHOUGH I EMAILED THE COMPANY AS STATED ABOVE I WENT ON THEIR SYSTEM MINUTES AFTER PLACING THE ORDER AND CHANGED THE DELIVERY ADDRESS. NO ORDERS LEAVE A BUILDING THAT QUICK!!
March 21, 2013
Unprompted review
Reply from Gadget Grotto
Dear Mark
We were sorry to hear that your had a bad experience shopping with Gadget Grotto. Unfortunately a change of address on your Paypal account can not filter down to our order system. Customer services advised that you emailed shortly after placing the order to advise of a change of address however a response can take up to 48 hours. Unfortunately we were unable to change the address in time for your dispatch.
Please accept our apologies for any inconvenience this has may have caused. If you wish to speak with the customer services team, please call 0844 567 0710 and they will be happy to assist.
Kind regards
The Gadget Grotto team
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