GCash Reviews 526

I have never seen such an un-professional, un-accountable, money transfer organisation around the world, as gcash!

They think they are a law unto themselves, they have zero transparency or accountability with their less than legitimate ways of doing banking, their obvious mission to data mine peoples bio characteristics, personal information, and then when you attempt to delete your account and the information they have collected, they make it virtually impossible to do so, and try to data mine some more in the account deletion process, then they say they hold your details and information for a further 5 years even after deleting your account..

As a citizen of a western country this is an absolute joke and a real blemish on the Philippines and any perception of the filipino people! It just re-enforces many foreigners impression of how corrupt and dis-honest the Philippines is...

I warn all non-filipinos and even filipinos, that gcash is not an organisation that appears to care about privacy, accountability or being a good honest company and customer service focussed! I would stick to other services such as Western Union, Remitly etc that are governed by my honourable western methods of banking..

Can not score lower. I sent money Oct. 25, 2025 . Was advice problem with friend account. So ask refund they say no they already pay it out. Friend must get new ID then he can open account and get payed. Now November 6. Still unable to get friend approved. Waiting for new ID but take time to receive so my money make interest for a big corporation that can not give me time or day. Do Western union at pay out center atleast you can get money back if they screw up.

its been a week since i send my remittance via Alipay(HK) to Gcash and because of their "system update" expect 1-2 days delay.. but its been a week already.

Always unsuccessful buy load... no customer service even getting a ticket or referrence number is so hard or unavailable

I was scammed and provided all the screenshots as proof but all they said was we couldn't help you. They are useless.

I updated it but then i cant even open it at all, i had to uninstall it and reregister my account

Recently sent money Wise to a family member gcash account without realizing the phone number associated had expired. We talked to customer service via phone call and told us that the money is indeed in that account and reuqested id from the owner of the account and may take up to 9 labor days to get transferred to another account. After 2 weeks they rejected the id mentioning about lack of details in the id so we provided another id of the same exact person. Gcash customer service said it doesn’t match. Never sending money from abroad through gcash ever again. We already tried from Wise abroad to Wise Philippines, faster and more secure. No more gcash.

Very bad. No advisory for system maintenance. now I can't use my money

Gcash user for 7 years as the title says, been a gcash user for 7 years. I didn't experience any of the common issues from other users. So far it's been convenient for me, using it to buy load, pay bills and sending/receiving moneys to and from my relatives. So far I have only good things to say for Gcash. Just be responsible and always always be check on the numbers you will send and the amount you will be sending

Well, for paying bills it is more convenient. Also, you can use this alternatively when you don't have a bank account yet.

This app is good in terms of easy money transactions locally. However, the app crashes from time to time and there are instances where money gets lost. I hope they can work on their security.

DO NOT TRUST THE APP. I LOST 1 THOUSAND ON MY ACCOUNT. WE ALREADY TOLD THEM THE SITUATION BUT NOTHING IS RESOLVE . THEY SAID NO REFUND.

HARD TO BORROW A MONEY.

DONT PUT YOUR MONEY INSIDE THE APP THEY WILL STOLE IT!

VERY VERY BAD APP.

BASED ON MY EXPERIENCE THEY STOLE MY MONEY ON MY ACCOUNT WAY BACK 2023 THEN NOW THEY STOLE ANOTHER 1 THOUSAND. VERY BAD APP. TRASH

UNHELPFUL! Stolen funds I didn't even click any link...Their gcrypto even doesn't make sense at all. Prices are way too higher not recommend for crypto holdings.

I have a worst experience using this app on a McDO kiosk. The app charges the payment but in the kiosk it doesn't pay the meal I order. I ended up hungry because my money is enough for one meal. Worst experience ever.

Mechanic shops

there is still a bug in the verification but overall i like this app

My account was suddenly locked, and I couldn't use it anymore. It has money, and I am not able to get it, even though I filed a complaint.