A timed safe is not a common product to find. There are cheap plastic things or very expensive and difficult safes. Genie Hand Timed Safe was affordable, sturdy and works flawlessly. When I lost my... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The company is truly striving to provide a great experience, through its both products and customer service. I previously got a small size of the Time Lock Countdown Safe, the older version,... See more
Great tool in helping me "lock things out" that are influencing my life. Strong sturdy construction. I wasn't sure about one aspect of the operation and Dan in customer support was very quick and resp... See more
The Genie Hand Safes are very well built and offer several models to choose from at various price points to fit your needs. The safe arrived on time. The number one thing you notice first is that the... See more
Company details
- Safe and Vault Shop
- Furniture Accessories Supplier
- Safety Equipment Supplier
- Security Equipment Store
- Security System Supplier
About Genie Hand
Written by the company
Safes for Every Need!
Take back control with our professional Time Lock Safes
Since 2012, we have specialized in the production of high-quality time-lock security solutions. Our safes are designed to help with habit control, addiction management, and enhanced business security.
Our Specialized Collection
Warranty & Support
2-year warranty
All safes are covered by statutory consumer warranty in accordance with applicable regulations.
In case of manufacturing defects or lack of conformity, the Customer is entitled to free repair or replacement of the Product, at no additional cost. Where legally applicable, the Customer may request a price reduction or contract termination with a corresponding refund.
We are responsible for conformity defects that appear within 24 months from delivery. Claims may be exercised within 26 months from the delivery date.
✔ Free repair or replacementIn case of manufacturing defects or lack of conformity, the Customer is entitled to free repair or replacement of the Product, at no additional cost. Where legally applicable, the Customer may request a price reduction or contract termination with a corresponding refund.
We are responsible for conformity defects that appear within 24 months from delivery. Claims may be exercised within 26 months from the delivery date.
✔ Clear warranty coverage
✔ Dedicated after-sales support
✔ Transparent consumer protection
Contact info
Largo Giacinto Menotti Serrati 3, 58100, Grosseto, Italy
- info@geniehand.com
- www.geniehand.com
4.7
Excellent
158 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Fast and accurate delivery of a replacement key!
Fast and accurate delivery of a replacement key.
May 11, 2026
Easily the best product of its type
Easily the best product of its type, or anything close to its type, that I’ve ever owned. Also, customer service is literally the best of any Vendor I have ever bought from From. Dan is amazing!
March 3, 2026
Ordering was easy and shipping was fast…
Ordering was easy and shipping was fast and the key was correct.
Thanks again.
January 2, 2026
A Blessing
Great tool in helping me "lock things out" that are influencing my life. Strong sturdy construction. I wasn't sure about one aspect of the operation and Dan in customer support was very quick and responsive. This was over the weekend as well.
December 22, 2025
I have purchased several of the safes
I have purchased several of the safes. They are as advertised and perfect for keeping whatever valuables or other items securely locked away,
December 1, 2025
Unprompted review
Great timelock safe
Great timelock safe, quick delivery, overall very happy with my purchase.
October 9, 2025
Great quality of the safe
Great quality of the safe. Very kean service. All in all a recommendable experience.
September 1, 2025
These people are the worst
These people are the worst. Their safes break within a few weeks. Customer service is terrible.
August 25, 2025
Reply from Genie Hand
Hi Daniel,
You bought the wrong Time Lock Safe 2 weeks ago, and you asked for it to be substituted. We are ok with it, but first, the wrong safe box must be returned; otherwise, we cannot replace it.
Please get in touch with us so that we can manage your case and provide you with the safe box you would like to use.
A serious safe to help curb indulgences
The timed safe is perfect. It's almost impossible to get into without serious safe-cracking tools. It helps curb my over-indulgences. Highly reccomended!
July 11, 2025
Unprompted review
Excellent product
Excellent product, great communication from the manufacturer. Will serve as a perfect safe for your needs.
July 20, 2025
Unprompted review
Great experience
Great experience. The delivery arrived sooner. The safe is solid, well manufactured and working exactly as intended. A fantastic product. Hghly recommended, very serious company.
July 2, 2025
Great product I'm very pleased with my…
Great product I'm very pleased with my purchase. Fast shipping and good customer service when you need assistance.
June 25, 2025
Excellent!
May 27, 2025
I have two of the countdown time lock…
I have two of the countdown time lock safes and they’re amazing. Expert craftsmanship and light years ahead of any other designs. Life changing!
May 30, 2025
Unprompted review
Excellent service and product
Excellent service and product. Has changed my life. Now it’s my will power vs a safe rather than will power vs me. Great product
May 2, 2025
Great service
Thank you. Your website made it easy to order an extra key, and the key was delivered in a very short time period.
April 22, 2025
Outstanding customer service
The safe I got wasn't working as expected, I contacted the customer service, and in no time I had a fully functioning safe.
Dan is explendid. Thank you
April 2, 2025
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.