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Review summary

Created with AI, based on recent reviews

Considering 274 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the customer service and staff for their helpfulness, quick responses, and effective solutions. Many people find the user experience to be excellent, highlighting the app's ease of use, clean interface, and efficient performance. Reviewers appreciate the quick response times from the support team, often noting their patience and thoroughness in resolving issues. However, some customers were dissatisfied with specific aspects of the app, mentioning issues like a lack of basic sorting functionality, problems with email syncing, and the absence of a print preview. A few people also reported slow or non-existent responses to technical issues, and some found the app to have occasional bugs or display in-app advertisements for paying users.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, praising the support team for being responsive,... See more

User experience

Users describe positive interactions with user experience, highlighting the clean, intuitive, and... See more

Application

People report ambiguous experiences with the app. Many customers praise Mailbird as an amazing,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick and... See more

Staff

Clients share positive opinions on staff, consistently praising the support team for their responsiveness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been a user of Mailbird for several years. It is one of the best mail clients out there, and an extremely good option for someone not wanting to go into the paid subscription of Office and... See more

Rated 4 out of 5 stars

Hi, I have configured Mailbird on my PC and saw that this mail client matches exactly what I was looking for. On your website, you mention that it exists a free version with reduced functionalit... See more

Rated 5 out of 5 stars

Great support and refund althoug the problem was caused due to my own doing! I took last year by mistake, a second licence on another mail adress. I 'd forgotten completly about it and asked some expl... See more

Rated 5 out of 5 stars

I use Mailbird on my PC to replace both Outlook and Gmail's web app. I like the simple layout and especially like being able to access my Google Calendar from the Mailbird app. I was having a problem... See more


Company details

  1. Software Company

About Mailbird

Written by the company

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Stay on top of your inbox without missing a single important message. With Mailbird, you’ll have complete peace of mind, safe in the knowledge that you can manage multiple email accounts like Gmail, Yahoo Mail, Office 365, and other online applications from one location.

By combining innovation, design, and simplicity, Mailbird also offers a unique 'Unified Inbox' which gives you the option to combine all emails and email accounts into a single view.

Stay connected and drive your productivity by integrating your favorite social media and productivity apps, including Facebook, Whatsapp, Trello, Google Workspace, Asana, and many more.

Email has never been easier!

Try Mailbird Free
For Business
Pricing

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

I LOVE Mailbird

I LOVE Mailbird. I was so tired of Microsoft Office's obtrusive, unreliable, new Outlook, whereby they wanted me to pay a monthly fee to get rid of an ad showing yup as the top email in my inbox at all times. It also kept crashing and it got rid of Group Contacts, inexplicably. I had it with Microsoft in general, so I researched other options and ended up choosing Mailbird. It is WONDERFUL!!!! It is a beautiful program aesthetically, with loads of ways for customization, to make it my own. It works intuitively. I did have to learn how to do a few simple things that are done differently in Mailbird (like creating Group Contacts), but once learned, the Maibird way made so much more sense. I have used it for a couple of weeks now, and it has run smoothly - smooth as silk, in fact. It took the constant nuisance of dealing with Microsoft Outlook and turned my email experience into a pleasure. Also, I contacted their support team with a question I couldn't find easily in the knowledge base, and the tech support member replied with an unusually high level of service. He really answered my question thoroughly and explained the rationale behind the answer, then he provided alternative options too. I was so pleased to get such a professional and helpful response. I am 100% satisfied with making the switch to Mailbird and only wish I would have done it sooner!

November 18, 2025
Unprompted review
Rated 5 out of 5 stars

Great Email Service and Technical Support

I have been with Mailbird for several years. The truth is that I have had very good relations with tech support in getting my concerns addressed in a very timely matter. I get suggestions and recommendations that work and fix noted problems immediately. They have always stuck with me until all issues are resolved. I believe Mailbird is one of the best, if not the best email provider I have ever used.

November 17, 2025
Unprompted review
Rated 2 out of 5 stars

Will most likely dump Mailbird

Never thought I'd write this but after many emails struggling to go out as settings are correct now all my contacts have tripled for the 3rd time. The first 2 times I deleted the duplicated ones with no help from support. Then I went to support and got another message that they no longer either support that site or have changed where to go. How difficult is it to help people that actually paid for this non-functional program.

November 16, 2025
Unprompted review
Rated 2 out of 5 stars

Paid license terminated before the expiration period

I quite like Mailbird; it has a cool interface and a lot of useful features. However, I recently experienced something not nice at all. Mailbird removed my paid license before the expiration period (on December), and I have never received the usual reminder to let me know that my license was about to expire.

Hey Mailbird team, what's going on?

November 12, 2025
Unprompted review
Rated 1 out of 5 stars

I purchased a lifetime subscription to…

I purchased a lifetime subscription to Mailbird several years ago. Now, when I have to replace my laptop with a new one, they tell me I have to pay again. Is there anyone at Mailbird who I can explain to what "Lifetime Subscription" means? I'm pissed and shopping for a replacement right now.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

My Number One email Client

I have used Mailbird now for several years to cover a number of email accounts without any major issues. I have limited experience of other PC email programmes but every time I have not found anything to compare and have had no temptation to switch.

November 13, 2025
Unprompted review
Rated 5 out of 5 stars

it didnt betray my expectation when I…

it didnt betray my expectation when I request to send menthe previous version of mailbird to make my client mail working in a diverse geopolitical condition of my own which would had made the subscription incompatible

October 29, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing in Windows and Mac

I loved Mailbird for windows. When I moved to Mac there was NOTHING as good as Mailbird. I waited for MONTHS and finally they completed a version of Mailbird for Mac that has all the features of the Windows version. I LOVE it and don't want to use anything else. It is fast and effective and truly multiplatform.

November 4, 2025
Unprompted review
Rated 5 out of 5 stars

Thought I was sunk, but Axel came through...

Axel was able to supply me with a years-old Account Number after buying a new computer and being unable to locate mine. Everyone I've ever dealt with at Mailbird has been very helpful. I can highly recommend this program. "Thinking" you have the number and actually having it are totally different entities. ALWAYS print out your Account Number, but if you lose it over the years, Mailbird will help you retrieve it. Keep up the good work!!!!

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

I HAD EXCELLENT SERVICE FROM MAILBIRD

I HAD EXCELLENT SERVICE FROM MAILBIRD; MY
ATT EMAIL ON WEBPAGE WAS BEING CHANGED, AND THINGS WERE LOCKED UP. WELL, THEY IMPROVED AND GOT MY EMAIL GOING AGAIN, BUT
IT IS A GOOD FEELING TO KNOW I CAN USE MAILBIRD AS REDUNDANT, IN CASE MY REGULAR
EMAIL IS CHANGED ON ME AGAIN !!

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

An excellent mail client and their CS is very helpful

This is an excellent mail client that is straightforward and easy to both install and then use on a day to day basis I switched when Outlook kept changing the client and wouldn't let me keep what I had. Plus it was so complicated installing extra accounts. I was very happy with them for over 6 months until my service provider changed passwords which caused a synchronisation issue. Mailbirds CS or Happiness team provided a very complete response which had me back up and running very quickly. Certainly easier to use and deal with than some other mails

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent product and service

Excellent way of consolidating multiple in boxes in one place. I have used it for a number of years and found it simple to set up. I've only need to ask for help once and the team were quick and helpful. Resolving my query in one go.
Just need to develop an App for mobile now please!

October 30, 2025
Unprompted review
Rated 5 out of 5 stars

First class service!

The people who serve on the Mailbird help-desk are always polite, friendly and extremely helpful. There seems a genuine concern to resolve issues that customers encounter. On this occasion, the issue I raised couldn't be rectified immediately because that particular feature is currently not available in the application. However, I was kindly invited to suggest the idea for the Development Team. First class service!

November 1, 2025
Unprompted review
Rated 4 out of 5 stars

Upgraded to a new PC.

I upgraded to a new PC and wanted to migrate Mailbird. I bought my Lifetime License many years ago.

After downloading the app onto my new PC I was disappointed to find my Lifetime License was not recognised.
Many thanks to Diego at Mailbird who sent me a link and its now working again. Well done ! Kind regards Alan

October 28, 2025
Unprompted review
Rated 5 out of 5 stars

My email client of choice

Mailbird has been my email client (PC) of choice for a number of years now and I am not plannning to look anywhere else. It's simple, not overly complicated, fast, responsive, the email tracking feature is awesome and I like that I can use WhatsApp and Slack within the thing.

October 28, 2025
Unprompted review
Rated 2 out of 5 stars

No Support

The client is great, the support inexistent. Sent an inquiry two days ago, no feedback or reaction...

October 28, 2025
Unprompted review
Mailbird logo

Reply from Mailbird

Hi there,

We're incredibly sorry to hear about the problems you have had reaching our support team.

We're unable to find a ticket from you based on the information provided in your review. If you could please kindly create a new support ticket, and include that it's for the attention of Oliver in the subject line, I will prioritize your request and reply to you immediately.

Sincere apologies once again for the trouble.

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