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Review summary

Created with AI, based on recent reviews

Considering 274 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the customer service and staff for their helpfulness, quick responses, and effective solutions. Many people find the user experience to be excellent, highlighting the app's ease of use, clean interface, and efficient performance. Reviewers appreciate the quick response times from the support team, often noting their patience and thoroughness in resolving issues. However, some customers were dissatisfied with specific aspects of the app, mentioning issues like a lack of basic sorting functionality, problems with email syncing, and the absence of a print preview. A few people also reported slow or non-existent responses to technical issues, and some found the app to have occasional bugs or display in-app advertisements for paying users.

What people talk about most

Customer service

Reviewers highlight positive aspects of customer service, praising the support team for being responsive,... See more

User experience

Users describe positive interactions with user experience, highlighting the clean, intuitive, and... See more

Application

People report ambiguous experiences with the app. Many customers praise Mailbird as an amazing,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers praise the quick and... See more

Staff

Clients share positive opinions on staff, consistently praising the support team for their responsiveness,... See more

Reviews shaping this summary

Rated 4 out of 5 stars

I have been a user of Mailbird for several years. It is one of the best mail clients out there, and an extremely good option for someone not wanting to go into the paid subscription of Office and... See more

Rated 4 out of 5 stars

Hi, I have configured Mailbird on my PC and saw that this mail client matches exactly what I was looking for. On your website, you mention that it exists a free version with reduced functionalit... See more

Rated 5 out of 5 stars

Great support and refund althoug the problem was caused due to my own doing! I took last year by mistake, a second licence on another mail adress. I 'd forgotten completly about it and asked some expl... See more

Rated 5 out of 5 stars

I use Mailbird on my PC to replace both Outlook and Gmail's web app. I like the simple layout and especially like being able to access my Google Calendar from the Mailbird app. I was having a problem... See more


Company details

  1. Software Company

About Mailbird

Written by the company

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Stay on top of your inbox without missing a single important message. With Mailbird, you’ll have complete peace of mind, safe in the knowledge that you can manage multiple email accounts like Gmail, Yahoo Mail, Office 365, and other online applications from one location.

By combining innovation, design, and simplicity, Mailbird also offers a unique 'Unified Inbox' which gives you the option to combine all emails and email accounts into a single view.

Stay connected and drive your productivity by integrating your favorite social media and productivity apps, including Facebook, Whatsapp, Trello, Google Workspace, Asana, and many more.

Email has never been easier!

Try Mailbird Free
For Business
Pricing

Contact info

4.4

Excellent

TrustScore 4.5 out of 5

3K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 54% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Customer Service like this is rare and with a quality programme is even better.

When my Hard drive failed, I decided to upgrade instead of a new Hard drive. The problem wasmy lifetime License was not recognised. Both Diego then Axel sorted the problem and things are working as they should.I have been a Mailbird user for several years and am happy with Mailbird2, however, I will consider at sometime to upgrade but not at the moment. It is refreshing to come across Customer Service like this and would recommend Mailbird to anyone considering this type of programme. Thank you all. John.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

This is a convenient and easy to use email program

This is an easy to use email program product. I really like how I can group all my email accounts into the "unified" view so I don't have to open each email account. The customer support team is awesome - swiftly helped me solve my latest issue.

October 13, 2025
Unprompted review
Rated 1 out of 5 stars

Don’t trust “Pay Once”

This is misleading. Less than a year ago, all users received a message that a new version was coming, supposedly with new features, and that they would have to pay for it again (at a reduced price). But the fact remains: even now, if you visit the website, you will see the option to pay once, although this is likely temporary. Eventually, updates and fixes for the old version will stop entirely.

There are still occasional Gmail sync issues, bugs in Microsoft Exchange, and inconsistent event handling depending on the mail server.

Technical support also leaves much to be desired. Completely disappointed with the PAID email client.

October 15, 2025
Unprompted review
Rated 5 out of 5 stars

Lucky there is Axel.

Had a little bit of trouble setting it up, my fault not theirs. Had a wonderful rep named Axel who helped me through it all. Nothing was too much trouble. If the rest of the staff are like this then I'm in safe hands. The email client is easy to use. Love it. Would highly recommend.

October 14, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding in all respects

Mailbird has a great support team in place. My questions have been answered quickly and effectively. The staff demonstrates the utmost in technical expertise and congeniality, qualities that I find quite impressive. Additionally, information is given in plain language; I do not have to possess a string of degrees in order to understand what has been written. They are each outstanding company representatives.

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent

Had a problem with Mailbird and the customer services were excellent and solved the problem Had mailbird for many years and I am very happy with it Ease of use multiple email accounts

October 8, 2025
Unprompted review
Rated 5 out of 5 stars

Mailbird user for many years.

I have been using and "old" version of Mailbird (2.0) for home use for many years now. It does everything that I require, and probably more.
Recently I had an Installation issue (to another platform) that I couldn't resolve. After contacting customer support my issue was resolved by Diego Martinez who answered my inquiry promptly and efficiently. The solution was easy to implement and worked perfectly.
Both the program and customer service are top notch.

October 4, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent experience with Mailbird Windows is equally positive with the new Mac version

I've used Mailbird on Windows for some time and was excited to see release for my Mac. It's working great, easier to use than Outlook, the lifetime premium subscription I bought several years ago works on my new installation, and the support they've provided when I had questions about the new install has been excellent.

September 30, 2025
Unprompted review
Mailbird logo

Reply from Mailbird

Amazing! So happy happy to hear that everything is going great. :)

Thanks for the kind words Andy!

Rated 5 out of 5 stars

Amazing email client

Amazing email client. I couldn't live without it, especially the email tracking feature. Great support too!

September 28, 2025
Unprompted review
Rated 5 out of 5 stars

The software has been improved over…

The software has been improved over time. Updates are free of charge. The after-sales department is also quick and effective. Any issues I've had in the last five years have been resolved. What more could I ask for?

September 29, 2025
Unprompted review
Rated 5 out of 5 stars

Mailbird Has Great Customer Service !

What made my experience great was the fact that Mailbird replied quickly, and went into great detail about how to fix what was going on. It was Gian F. who first responded, and I was actually surprised to hear from someone who read what I had asked and didn't just supply a "generic" answer. A lot of companies either ignore you, or answer something you didn't even ask.

September 23, 2025
Unprompted review

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