Gold Reserves Jewellers Reviews 

3,602
•
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 919 reviews, reviewers overwhelmingly had a great experience with this company. Loyal customers frequently praise the dedicated staff for being extremely helpful, knowledgeable, polite, and friendly during their visits. Consumers highlight the exceptional customer service, wonderful personal attention, and the genuinely warm and welcoming store atmosphere. Buyers are also consistently delighted with the impressive product quality, solid craftsmanship, and beautiful presentation boxes included. People note that items match online descriptions accurately and arrive promptly with remarkably fast and secure delivery services. Shoppers regularly find the online platform extremely easy to browse and appreciate receiving continuous updates regarding their shipping status.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting the stunning quality of the... See more

Staff

People report positive experiences with staff, highlighting exceptionally polite and knowledgeable team... See more

Service

Reviewers highlight positive aspects of service, consistently praising the prompt, efficient, and... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting that items arrive... See more

Quality

Customers had great satisfaction with the exceptional quality, frequently noting that stunning items look... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The necklace arrived on time. The quality is just amazing with a brilliant price. It was packaged beautifully with a cleaning cloth included. The quality of just the packaging was fabulous. Obviously... See more

Company replied

Rated 5 out of 5 stars

I have used Gold Reserves in Llanelli many times. I have had rings resized successfully but this time went in to sell some bits of old gold, chains, lockets etc. To say I was very pleasantly surprised... See more

Company replied

Rated 5 out of 5 stars

I was very pleased with my purchase from Gold Reserves Jewellery. I purchased a gold bangles at a very competitive price, it was a gift for my daughter, she was delighted with it. I had excellent co... See more

Rated 5 out of 5 stars

Swift, safe delivery. Well packaged. As discribed in listing. It's the little things, like adding a free polishing cloth and presentation box with purchase, that makes you feel special and a valued cu... See more

Company replied


Company details

  1. Jeweler
  2. also in
  3. Gold Dealer
  4. Goldsmith
  5. Jewelry Buyer
  6. Jewelry Repair Service
  7. Jewelry Store

Written by the company

At Gold Reserves we Buy, Sell and Repair Jewellery! We offer the best prices for your unwanted Jewellery and Bullion in Wales! We have a wide variety of absolutely stunning Jewellery available to purchase at affordable prices. Our master Goldsmiths are on hand to provide a range of repairs and alterations to keep your Jewellery in top notch condition!


Contact info

4.9

Excellent

TrustScore 5 out of 5

4K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 1 month

How this company uses Trustpilot

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4.9

All reviews

(3,602)

867 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Dawn was so helpful

Dawn was so helpful, friendly and informative and we had a good rate for our pieces. Would definitely recommend and use again ourselves. Thank you

September 30, 2026
Unprompted review
Rated 5 out of 5 stars

Today we visited Gold reserves in…

Today we visited Gold reserves in Swansea. I was served by a lady named Victoria. What a fab lady who dealt with us with respect, and professionalism as well as being super efficient at her job. She made the visit easy, and also remembered us from 3 years ago. I would certainly recommend if you have gold to sell. Thank you ⭐️⭐️⭐️

October 1, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service by Victoria and a…

Excellent service by Victoria and a good profit from our gold odds. We were very pleased, and fascinated with the way everything was tested. Also the fact that she was very honest on a particular item we were selling, and explained how we could sell and possibly get more money from a s/h shop. Definitely recommend.

September 30, 2026
Unprompted review
Rated 5 out of 5 stars

A staff member called Seren looked…

A staff member called Seren looked after me today and was very polite .. she explained the whole process to me and was very helpful. I would definitely use gold reserves again after that experience

September 30, 2026
Unprompted review
Rated 5 out of 5 stars

I was served today by Bethany

I was served today by Bethany. What a wonderful girl. She went through my scrap gold and silver and I felt that she was totally honest in her assessement.
I was astonished by the value of my scrap gold and silver and felt that Bethany looked after me through the process of valuing what I had brought in.

Thank you so much.

Will most definatly use gold reserves again👍👍👍🍺

September 30, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Product and Service

This was my first time using Gold Reserves Jewellers and I would not hesitate to buy from them again.
I ordered a pair of silver and diamond stud earrings; they are absolutely gorgeous, the quality is amazing, especially considering the price and they look exactly as they did on the website.
When they arrived, I was delighted by the presentation. They were packaged so beautifully that I initially thought I had accidentally ordered a gift-wrapping service or something similar. The whole package looked so lovely which in turn made the earrings look extra special, which made me feel like a valued customer.
I am absolutely delighted with my purchase and delivery – thanks v much.

Kathy

September 25, 2026
Rated 5 out of 5 stars

Very impressed

Took old, unwanted and broken jewellery items in. Matt was very professional and I was very pleased with the price offered.
Very impressed with service and company. Can recommend.
PS: Very nice selection of new and vintage jewellery on sale too.

September 29, 2026
Unprompted review
Rated 5 out of 5 stars

I called into Gold Reserves today for…

I called into Gold Reserves today for the first time. I was served by Bethan who was very knowledgeable about the items I brought in and was very polite and professional throughout the process.
Very pleased with the amount I received and will certainly call in again.

September 29, 2026
Unprompted review

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