Goldsboro Books Reviews 51

I ordered a book on 20th August 2023, as of yet no book has been dispatched, despite trying to contact by telephone and email. I have received and email saying book will be dispatched, but to date (14.9.23) nothing received. I have lodged a disputed charge with my credit card company. I would not recommend ordering from this company and wish I’d read reviews before hand
Update as at 15.9.23, resolution now made with this company. But still feel customer service only reacted when I mentioned a dispute would be raised.

Ordering from this company was the worst shopping experience of my life. Ordered 2 limited edition books for my wife a couple of days apart and heard nothing for days and my first email chasing what was happening went unanswered. After a second email was sent, someone answered claiming "staff sickness" as the reason my orders weren't processed and I was told my orders would be processed and sent out the same day. If you look at other reviews, this seems to be their running excuse for months. A couple of days later, I received an email from Royal Mail stating that they have my parcel from Goldsboro. Parcel arrived, only one book inside and it was the second order, first order still nowhere to be seen. Brilliant. I emailed and I emailed and I emailed for days, no response. I rang the store for days, no response. They had my money, where was my book? Nearly 3 weeks at this point! The day I was going to file a dispute with my bank to get my money back, I rang the store one more time and, to my amazement, they answered! The girl on the phone said that they'd been closed for 5 days to take part in some book festival! 5 days and they couldn't send an email out or put a notification on their website stating this? Still, closing for 5 days isn't an excuse for the fact that they didn't send me my first order the previous 2 weeks they were open! Working in a small business myself, this is appalling customer service. It makes me wonder if they would have actually sent out my order had I not continuously chased, happy to keep hold of my money. My first experience with Goldsboro was horrendous and I shall not be ordering from Goldsboro again. I hope for your own sanity that you don't either!

Terrible.
I’ve ordered two books online.
I’ve been trying to contact them every since and there is absolutely NO REPLY.
I’ve never been so disrespected as a costumer before.

First time trying to buy from Goldsboro Books and will never try again. Ordered a preorder book in December with a discount code waited until now for it only after chasing when they hadn't dispatched it do I find out that the discount code wasn't applicable to preorders yet their online system had allowed it and it didn't say anything about not being applicable to preorders at the time.

Staff who I spoke to not interested in anything other than charging more money. Very poor service and it's taken 6 months to actually find out the problem.

If I could give no stars I would can't trust this company. Customer service so poor.

Following the message just posted by Goldsboro Books in response to my negative comments.

I thoroughly checked the communication when the offer code was available and it made no mention of any preorder exclusions. Aside from this it was obviously poor that your system didn't stop the transaction at the time.

Following my issue with Goldsboro Books I was contacted the day after and as an act of goodwill Goldsboro offered me a book which greatly improved my impression of them however if I purchased from you again I would certainly be cautious.

Contacted about my order, no reply whatsoever. Release dates came & went no update on order, books had been signed & over a week later, still no communication. I understand there can be delays but that is no excuse to expect customers to wait indefinitely in the dark.

On top of that their p&p is extortionate - 2 books in 1 parcel, basic packaging & sent Royal Mail 48 hrs tracked (weight 500g); p&p was £11! Checking postage costs online, I cannot see why p&p is so steep. In addition, they have T&Cs set up so they can charge you £15 p&p for 3 books in 1 parcel - again checking costs on the Royal Mail website, I cannot find any justification for this amount. They tried to make out Royal Mail costs were the issue but it would seem this is not the case.
Not only that but other sellers of special edition books charge no where near as much & also use much nicer packaging; including wrapping the book in paper & ribbon. Other sellers also combine postage so p&p is actually cheaper per book when ordering multiple items. These companies are already cheaper than Goldsboro & dispatch books closer to advertised release dates, plus respond promptly to emails.
Additionally, the books I receieved were not 'special' enough to justify their higher price tag. Other sellers gave much more in their editions for a lower price.

Quite honestly there was nothing from Goldsboro Books that justified their expense, either in the price of books or the steep p&p costs. They were pretty much lacking in every area.

I have today received the the second book book that I have purchase from Goldsboro Books. It came as described on their Website. It was very well rapped and packaged, and the book had a plastic cover to protect the sleeve.

I would highly recommend Goldsboro to anyone looking for quality books in very good condition. And who require good service.

The quality of the packaging of the books is amazing (so much bubble wrap!), while they’re often friendly if you ever pop in to the store in London too. Sometimes a bit expensive but their Christmas advent calendar sale was a good initiative and hopefully there’ll be more like it in future as they grow! Highly recommended for book lovers everywhere.

Preordered a book in January. The book was released at the end of September. I still haven't received it, have emailed twice but been completely ignored.

I have been a premier member for years, when a limited edition book was in the low numbers, and it was worth being a member. Now in the last year or so the number of limited editions keeps going up. The Richard Osman book 2 started at 1000 when I bought it, then changed to 2000 editions. The books are not exclusive it they are widely available.

Excellent company. Books take a while but I'm not mad when they're so beautiful and so incredibly well packaged they even withstand international shipping. I always check their site just incase something takes my fancy.

Great website to navigate and really impressed with how they wrapped my purchase (I think I could have bubble wrapped my house with what they used to protect the book I bought).

Always have a great selection of rare books in stock.