Highland Bikes Reviews 195

TrustScore 5 out of 5

4.8

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 5 out of 5 stars

Needed a Shimano battery charger for an E-bike as the old one packed in. Highland Bikes had one in stock and is fairly local so I ordered it from them (the alternative was getting one from Germany!)... See more

Rated 5 out of 5 stars

Fantastic service. Found product online, confirmed on the phone. Shipped same day. Received within 24 hours despite ordering two days before Christmas. Overall couldn’t be happier. Product its... See more

Rated 4 out of 5 stars

Delivery would have been great but parcelforce worldwide had to make three attempts!At the moment the bike is still in its opened box but it looks great My experience with Highland Bikes overall has... See more

Rated 5 out of 5 stars

Recently purchased two e-bikes (Moustache and Scott) from Highland Bikes and was really impressed with the quality of the bikes and level of customer service we experienced. Great advice and guidance... See more

Company details

  1. Bicycle Store
  2. Bicycle Rental Service
  3. Bicycle Repair Shop
  4. Bike Accessories Store

About Highland Bikes

Written by the company

At Highland Bikes we’re all about the bike rider. Maybe you’re a seasoned road racer or weather beaten Bikepacker or getting your first bike since you were a kid. Whatever your reason for riding bikes, we’re here for you.

Whether you’re shopping In Store, Online or using our Click and Collect service you can rest assured only the best products make it into our store and that our highly knowledgeable team are on hand to offer you honest, dependable advice and the help you need to make the right choice.

Our Online Shop is fully encrypted to provide you a secure and safe shopping experience. Convenient payment options including PayPal and Klarna are available as well as our our ‘Ride It Away’ Finance options offering flexible payments on selected purchases. We also accept voucher from most of the leading Cycle to Work providers including but not limited to Cyclescheme, Halfords Cycle2Work, Green Commute Initiative, Cycle Solutions, MyBenefits and Vivup.


Contact info

4.8

Excellent

TrustScore 5 out of 5

195 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent service

Ordered a spare part for my bike, it was in stock, and arrived in the post the following day, can’t do better than that!

April 3, 2023
Rated 5 out of 5 stars

Ridley Kanzo

After doing a bit of research I decided to take the plunge and buy a Ridley kanzo. Service from highland bikes was excellent and bike delivered in a couple of days. Can’t fault them.

February 25, 2023
Rated 5 out of 5 stars

Good customer service

Good customer service. Called me up to sort an alternative (at their cost) to an item id ordered which was no longer available. Friendly and helpful, the order arrived promptly too.

February 18, 2023

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look