The Nanga x HS Jacket I ordered was wrongly advertised as 760FP down but on the Jacket itself was a print on the arm that said 650FP... Also they advertised the Jacket as waterproof, which I'm quite c... See more
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The store has an incredibly good range of designers and products, I ordered 2 dresses which arrived really fast and are beautiful. There was a slight mix-up with delivery, luckily I was put in touch... See more
Company replied
As it often happens, the quality of great service becomes clear when a mistake or anomaly present. The DHL representative forgot to affix the return label to the package and after 6 weeks it remained... See more
Company replied
I think it's one of the best purchases I've ever made. Only they had the sneakers I was desperately looking for my wife, the New Balance u9060mac, which being released in 2022 were unobtainable in it... See more
Company replied
Company details
Written by the company
Highsnobiety is a global fashion and media brand passionate about the product and the stories that shape them.
Contact info
Genthiner Str. 32-34, 10785, Berlin, Germany
- shop@highsnobiety.com
- www.highsnobiety.com
4.0
Great
234 reviews
Replied to 28% of negative reviews
Typically replies within 1 month
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Shipped right away and neatly packaged
April 25, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
REVIEW
Hey guys! I am a big fan of your site and decided to switch from other sites like DOVER STREET, SNS and LUISAVIA ROMA to your site as I find your selection more updated and closer to my taste. I have placed 2 different orders the past week and planning another one soon. I have received a pair of shoes that I ordered in size 44 in 42 which was a mistake from your side. Your customer support was super-quick and nice but I needed those shows on time for a special occasion and I ended up looking for something else last minute. Also, I have in my wishlist a Y-3 T-Shirt (Logo Knit Sweater Black/Gray) but there is almost 50 EUR difference on your price comparing with LUISAVIAROMA. Generally your site is great, I will be your customer, I really like your selection but thought to share these few details with you :) Nothing changes to how I see HIGHSNOBIETY. X
April 25, 2024
Unprompted review
Reply from Highsnobiety
Hi Theo-Mass,
Thank you for taking the time to share your review.
Thank you for your kind words and for your loyalty to our brand; it means a lot to us.
Regarding the issues with sizing in your order, please reach out to us via email at shop@highsnobiety.com and include your order number. We are committed to resolving this matter promptly and finding a solution that meets your needs.
We can change for the better thanks to hearing your voice.
Your HS Team
Simply perfect ⭐️
April 18, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
all went well
all went well!
buying - receiving and the state of the shipment - it all went super well!
April 19, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Very helpful and got my refund in a…
Very helpful and got my refund in a timely fashion.
April 19, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
The product I received was the wrong…
The product I received was the wrong one. I ordered a floral print shirt and got a needle stripe dark one.
April 17, 2024
Unprompted review
Reply from Highsnobiety
Hi Sebastian,
Thank you for taking the time to share your review!
Could you kindly email us at shop@highsnobiety.com and provide your order number? We would like to investigate your case further and ensure it is resolved to your satisfaction.
We can change for the better thanks to hearing your voice.
Your HS Team
Terrible packaging and customer…
Terrible packaging and customer service. I ordered a $1,500 purse, and it was packaged so terribly that it arrived with the leather strap bent and wrinkled. I reached out to customer service, and they responded by saying there's nothing they can do about it and that "leather is flexible" so I should try bending it back. Of course, the strap wasn't fixable and is permanently damaged. DO NOT BUY FROM HIGH SNOBIETY.
April 11, 2024
Unprompted review
Reply from Highsnobiety
Hi Hillary,
Thank you for taking the time to write your review.
We are sincerely sorry to hear about your experience. Please know that we understand your frustration, and we are committed to doing everything we can to make it better for you.
We acknowledge that parcels often travel long distances, and certain articles may face challenges in remaining intact during transit. Despite our efforts, items may shift or incur slight bending due to impact during transit. Rest assured, we are continuously improving our packaging standards and advocating for better packaging from our partner brands.
Kindly reach out to us at shop@highsnobiety.com so that we can compensate you for the damage.
We can change for the better thanks to hearing your voice.
Your HS Team
The shipping was fast and professional…
The shipping was fast and professional and the trainers lovely. I will definitely order from this shop again
April 10, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
all good all good all good
April 16, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Wouldn’t care to understand my problem
Wouldn’t care to understand my problem. New agents in the conversation appearently doesn’t read the history since they just copp each others messages.
April 3, 2024
Unprompted review
Reply from Highsnobiety
Hi Gabriel,
Thank you for taking the time to share your review!
As our store continues to grow, so does our customer support team. I noticed that one of our newest agents was handling your case, and I apologize for any confusion this may have caused.
I'm pleased to see that your case was successfully resolved.
If you have any further feedback, please don't hesitate to let us know at shop@highsnobiety.com
We can change for the better thanks to hearing your voice.
Your HS Team
Poor packaging
Poor packaging. Excessive packaging. They make cardboard mailers for skateboards. Packaged poorly even though there was too much cardboard it wasn’t sealed properly and water was let in and got the skateboard wet.
April 5, 2024
Unprompted review
Reply from Highsnobiety
Hi Aldo,
Thank you for taking the time to share your review!
We understand how frustrating it can be when parcels don't arrive in the condition you expect. While our parcels often travel long distances, we rely on our courier partners to ensure they are delivered safely. Unfortunately, on rare occasions, parcels can be mishandled.
Please know that we take these issues very seriously and always work to resolve them with our couriers. Rest assured, we are committed to making things right and compensating our customers in such situations.
If you have any further feedback, please don't hesitate to let us know at shop@highsnobiety.com so we can look into your specific case.
We can change for the better thanks to hearing your voice.
Your HS Team
I love the shoes I bought
I love the shoes I bought, but I didn't receive the tracking number until the day of the arrival. I was clueless on when my order would arrive until the day of. Other than that Im happy with my shoes and the price! Thank you.
April 6, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review!
We are very sorry to hear that! We have noticed, that sometimes our tracking email ends up in the SPAM folder, so perhaps this was the case here.
Once again, we are very sorry for the surprise delivery, but we are happy to hear that you are satisfied with your product.
If you have any further feedback, please don't hesitate to let us know at shop@highsnobiety.com
We can change for the better thanks to hearing your voice.
Your HS Team
customer service doesn‘t read mails…
customer service doesn‘t read mails properly and just sends standard reply texts
April 4, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review!
We're truly sorry to hear about the inconvenience you've experienced. Sometimes it is down to a human error or misreading a message, so we apologize if this has happened to you.
If you have any further feedback, please don't hesitate to let us know at shop@highsnobiety.com
We can change for the better thanks to hearing your voice.
Your HS Team
Very poor customer experience
Very poor customer experience. The package was delivered to a wrong person I do not know without my signature, and the official tracking page obviously shows that, and they still asked me to provide a proof from the delivery company, which is almost impossible within Germany. Big websites such as Zalando, Amazon never ask the customers to provide this, they investigate the issue themselves and find the solution. Do you know what they told me in the email? "Fingers crossed!" What an amateur site. DO NOT BUY FROM THIS SITE UNLESS YOU WANT TO BE TREATED AS IF YOU WERE PERCHASING FROM A SCAM SITE!!!
April 2, 2024
Unprompted review
Reply from Highsnobiety
Hi Byunggyu Woo,
Thank you for taking the time to share your review!
I'm truly sorry to hear about your experience. Please understand that as a company, we rely on the tracking provided by our courier partners. We can empathize with the frustration of seeing a delivery confirmation while not receiving the parcel. In your case, we also received confirmation from DHL that the parcel was delivered.
In such rare instances where the tracking and our courier partner confirm correct delivery, we do require some form of proof from the customer if they dispute the delivery. We understand this can be stressful, and we apologize for any inconvenience caused. This policy is in place to ensure the integrity of our procedures and prevent any potential misuse.
If you have any further feedback, please don't hesitate to let us know at shop@highsnobiety.com
We can change for the better thanks to hearing your voice.
Your HS Team
Super easy to order and pay
Super easy to order and pay. You kept me informed of the order/shipping status every step of the way. Shipping was very fast. The item is amazing.
My first experience buying from Highsnobitey. I'll be back to check items regularly. Thanks!
March 15, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Incorrect Item deliver and to many troubles while ordering online
Well i got the wrong item with my order and the whole experience from ordering to getting the issue fix was not really the best. Starting from the ordering several times i had to change my order because i put stuff on my bag that was not longer „on stock“ but on your app was showing as „available“. The option to rearrange items or filter them in a certain way also don’t really work and after all the struggle by ordering, i got delivered the wrong item. I your customer care couldn’t send the proper item to me. I was expected to return the wrong item and reorder. Which i didn‘t do because of the poor experience while ordering the first time. Also your contact us section in the app says „you would get notifications here and through your email and i thought to keep things easy for me and keep all in one place i would keep the communication through the app because i started it there. Your customer service agent complain and demand that i rather respond through the email he sent me. So why open a contact us option in the app when it also doesn’t work??? Overall experience was a 3/10
March 21, 2024
Unprompted review
Reply from Highsnobiety
Hi Renata,
Thank you for taking the time to write your review.
We are deeply sorry to hear about the issues you encountered with your order. It appears there were some technical difficulties with the app, and in such cases, we kindly ask customers to reach out to us at shop@highsnobiety.com so we can promptly address and resolve the issue.
It seems that you received an incorrect item due to a data quality issue with our product, and we sincerely apologize for this rare occurrence. In these situations, our standard procedure is to request customers to return the product to us for a full refund. Unfortunately, as our systems are automated, we are unable to offer a reshipment of the product.
If there are any further details about your case that require clarification or if you need additional assistance, please don't hesitate to contact us at shop@highsnobiety.com.
We welcome any further feedback you might have. We can change for the better thanks to hearing your voice.
Your HS Team
protective packaging
i expected the packaging to be better for the magazine to prevent damage and bending during shipment travel
March 16, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Awesome
The items were just as described, very fast shipping and delivery.
March 15, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
Delivery was fast
March 14, 2024
Unprompted review
Reply from Highsnobiety
Hi!
Thank you for taking the time to share your review! We are delighted to hear that you had a pleasant experience, and we sincerely appreciate your decision to shop with us.
If you ever need anything else or have any further feedback to share, please don't hesitate to reach out.
Your HS Team
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