Hightail Reviews 1,537

I love using Hightail to transmit my large files. Files that are too large for e-mailing happens frequently as I'm a graphic designer. Once I've uploaded my files and composed a note and send, my clients then receive an e-mail notification and all they have to do is click on the link and download. I also am very happy with how Hightail application is organized. Very user-friendly and nice looking too. I highly recommend Hightail.

Love it! I've used Hightail for years and will continue to use.

It works. We use HIghtail for our client to upload large jpeg files.
Benn using it for many years - no complaints.

It’s a very good product but I pay a monthly fee when I only need it to upload my tax documents once a year.

I use it all the time to send heavy files and it works great....

The process of sending a large file with Hightail functioned smoothly and reliably. Just what I expected. Peter Kerr, The Montrealer

I've been a long-time paid customer and user and still find Hightail annoying and not as easy to use as it should be. A few observations:

1. The login page sometimes recognizes me. Sometimes it doesn't. Sometimes, I'll put it my credentials and it will log me in. Sometimes I have to put in my credentials 2-3 times before it will log me in.
2. Why is my account link for sharing with somebody else in order for them to send me files buried in my profile info and hard to get to? To increase two-way traffic, make it easy for me to say "Here, use this link and we'll get what you're sending." Usually, clients just share their own dropbox with us and we move on.
3. Why after I send files, is it practically impossible for me to find the share link in the Hightail interface days later? There have been more than a few times where something comes up and a client asks "Can you send that download link again?" and it is way too hard and takes way too long to get that link back. It's there right after the initial transfer finishes - why isn't it easily accessible days/weeks/months later for me to share again if needed?
4. You still do NOT make it clear or easy what "Spaces" are and how to use them. You talk about using that for team collaboration, but there are other tools out there much more suited - we use Asana pretty regularly and it's way better and more intuitive than your platform.

We are basically a legacy user at this point and continue paying our annual fee because we have workflows in place that utilize your platform, but we've been considering other options for awhile because they are cheaper and can easily send large files.

Overall, I am ver satisfied with Hightail. Mostly, I use the service to send audio files, recordings of counseling sessions. I have had positive experience with your support staff, although perhaps not as quickly as I might have preferred. My only complaint is that your system does not seem to work well, or perhaps I should say consistently, with Safari. Safari is my browser of choice, although I have added Mozilla to send Hightail files. This may not really be a complaint-worthy comment; for me it is mostly about convenience. Sometimes I just forget to switch over to Mozilla. Sometimes files do go through using Safari. However, sometimes they don't, and I have to start over drafting the message that goes with the file. This means starting over after having patiently waited for up to 10 minutes for it to send, which means losing the time, energy, and written notes. Again, this is more of an inconvenience than a grievance.

Thank you.

I really appreciate their service and I am satisfied
Never had problem
I recommend this site 100%

Great system for sharing files with clients. Super easy, even for the technologically challenged! Two clicks from an email they recieve, and the files are on their computer.

Reliable is what I need and they perform that!

Hightail allows me to deliver huge video and audio files anywhere, anytime.

Hightail is excellent. Easy to use and my number one way of transferring large files all over the world. Always works.

Great Tool! works perfect!

Hightail is reliable and always works. I’m comfortable with the interface and use it as my go to for sending files.

I've been using Hightail for my tax practice for the last ten or so years, starting with when it was "You Send It".
It is the most efficient, secure, and cost effective way for me to send and receive the enormous number of documents needed between me and my clients.
I have tried other options over the years, but they are either too expensive, too confusing, or lack the security needed.
I'm staying with Hightail.

Great efficient tool, been using it for years and never had a problem

Prompt and professional service. Thank you.