Iberostar Hotels & Resorts Reviews 362

Hotel Bouganville Las Americas Tenerife. The only
4 star I would award relates to its appearance. Poor quality food hacked up with shears and dumped on your plate, fish fried until its as dry as a stick, undercooked rice, cold beans for breakfast, duck and roast pork served with bones, fat, gristle. They sell you prestige rooms and service that takes two days to set up the mini bar, newspapers to read ? one copy of the Mail and One copy of the Mirror between 50 odd guests. Entertainment Live Music six night in a row one night at the pool with only loungers to sit on, the others in the lobby bar with seating for about 70 in a hotel with 500 plus guests. To top it all its 10 euros a day to use the hotel car park. I have used Iberostar for over thirty years this was the worst experience ever and we will not be returning. Stay out of the inhouse shop walk 100 yards and save at least 50% if not 75% on their prices.

Iberostar Las Letras in Madrid was great, specially the personnel very helpful and friendly, loved the breakfast.Best location ever.

Very pleasant stay in Iberostar Cristina, very Nice room, good service. Had A yogalesson with Kata, very Nice.

Iberostar - Kantaoui Bay- Sousse ,Tunisia - 3 *hotel, not 5*. Feel sorry for the super friendly staff facing customers complains knowing that the hotel is not meeting the advertised standards. The Hotel is very old inside, very dirty fitness area, old deco, ripped bedsheet, lots of broken equipment/ items in the gym and toilets. Found a piece of a hard wire in my food, which gladly I didn’t swallow. The incident was reported to the management . Cockroaches in the main reception area. Never seen sheslongs being cleaned or wiped, they were full of stains and sticky. At the end of my trip I I was approached by 2 staff members and asked to give only 5* rating , so the hotel popularity can go up when searched on website . The spa experience - quite disappointing. The main receptionist was super smiley and polite but that’s about it . She didn’t know nothing abut massages she was offering, not paid attention to customers request. I asked for a female and a deep tissue massage, was offered the opposite.- my massage was far from the deep tissue. I specifically asked more than once for a female massage therapist, I am sure male therapist would be assigned to an Arabic female client . Private gym area - chargeable - only 2 equipments worked. Really poor experience on so many levels! The hotel was 5* perhaps 10 -15 years ago! I tried to enjoy my stay but there were too many problems and issues everywhere. I hope the owner of the hotel takes my comments seriously, as having friendly looking staff isn’t enough to match the 5* rating .

Had my Crocs (rare design) stolen from pool deck at Cancun's Iberostar Paraiso Del Mar. There was no one there except two people in the pool I was speaking to. There were two security guards roaming around as it was near closing time (about 5:30 p.m.) and a few cleaning crew. When I came out I noticed by shirt and hotel key there but crocs gone. I reported to security there which noted to go to front desk and file a report. I did so and was told "we don't file any report and I don't see any Crocs in lost and found list." The next day I happened to run into a Food & Beverage manager at the Buffet and this came up when speaking to him (from Cuba) and noted if I filed a report, which I shared they did not. He noted by room room #, but I never heard back. I informed him that my haunch is it was an employee that took them as there were no guests around. This happened at day one in Cancun with swimming and beach shoes gone! The next evening I received a phone call from reception about 8:50 pm noting nothing has been found (still no report taken). "It's not the hotel's responsibility." I asked if cameras were there when I was speaking to the Food & Beverage manager and he stated, "No." I informed him how the hell can you not have cameras? What if someone drowns? Theft (as what I suspect) or fight, etc.? He shared all employees go through security check upon leaving. I informed him this does not mean there's no theft potential as the biggest theft is usually with employees. In fact, another review I read noted his ear buds were taken from his room. The Food and Beverage manager and front desk were nothing my shoes being misplaced as if I lost them and they will look for them. They did not understand what I was explaining to them. It's sad how this being my second trip to this resort in 7 months ends in this manner. I can't understand why no cameras are in place. This week has been ruined. We won't be returning to this resort any longer.

We have just returned home to UK from The Grand El Mirador Hotel in Costa Adeje Tenerife. We had the most wonderful trip in the most beautiful location and hotel. The entire team are an absolute joy added to which the food is sublime. We have stayed previously and will definitely be rebooking. We have truly had the holiday of a lifetime.

Already on my second day at hotel Iberostar Bouganville Playa i knew that my vacation is already compromised. The amount of cockroaches and dirt i have never seen anywhere else. Leaving on a side the flying cockroaches from the island. We were literally eating in the restaurant with cockroaches running around the tables. Also the food quality is noticible low. You will not starv but you will not have a great experience with it either. For us was not a kid friendly experience as you hat to choose as well what dinner set you wanted to go to…wirh kids is not so easy. I have photos as well for those who want to see

I was compelled to leave a review after staying at this hotel in Porta Banus they have it so right .
I have traveled for years but it was fantastic nothing too much trouble the service was amazing the food too .
Great place
Thank you for everything

Iberostar Founty Beach is a beautiful place to go on holiday.
Staff is very kind and professional.
There could me more Amenities for children, but the hotel has most of what you would expect!
The food is also delicious and well made. I recommend!

Wonderful family holiday. We stayed one week.
Enthusiastic and helpful staff - from the cleaners, kids club, restaurant staff.

We stayed at the Playa de Muro.

Iberostar Coral Beach Marbella hotel … we have recently spent 10 nights bed and breakfast at this beautiful hotel … the room was spacious and clean and has everything we needed. The breakfast offered something for everyone and was delicious. The hotel staff were friendly helpful and attentive. The pool side was well kept and the day time exercises / classes were great fun. We thoroughly enjoyed our stay here. One afternoon the staff brought out fresh fruit and champagne to share with all the guests. It’s ideally placed to walk to Puerto Banus about 20 mins away and if you’re able to walk further the coastal walk to Marbella old town is lovely. Thank you to all the staff there. We stayed from Tuesday 18th to Friday 28th April.

We stayed at Iberostar Sabila , Costa Adeje. This was our third visit to this hotel and we again enjoyed the experience and the facilities within the hotel. The staff as usual were excellent. Special shout out to the ever energetic and smiling fitness instructor Sara, Aumory & Minmoon for a fantastic evening in the Food Market, the restaurant staff who were excellent and a special mention to Natalie at Reception who went to extra lengths to ensure our stay was a good one. Iberostar Sabila operates to high standards and the efforts of all at Sabila was really beneficial to make our holiday a memorable one. .

ALIVE cockroaches on your food. Iberostar is being sued for food quality. Unless you want cockroaches on the grill where your food is made and cockroaches on your food in buffet, etc.

Iberostar MUST be responsible for terrible food quality!

DO NOT BOOK. (It won’t let me post videos of the cockroaches crawling on served food)

Honestly great hotel and staff. Just been to the one in Montenegro and it was so beautiful. They have loads of activities and the holiday rep Denis was honestly a sweetheart! They do a variety of things throughout the day like bingo, a shuffle board variation and even have dance parties in the evening for everyone to get involved in.

Great experience in Iberostar Hasienda Dominicus LaRomana.Beach is beautiful, rooms are clean ,food is excellent. Service is 5*. Special thank you for people who make our vacation so special:Viviana and Yunior-evening buffet ;Mariajose-breakfasr buffet ;Adonis , Francesca and Grisy-front desk. Thank you everybody!!

I recently had the pleasure of staying at Iberostar Selection Lanzarote, and I must say that I was thoroughly impressed with the service and amenities provided. From the moment we arrived, the staff were warm, welcoming, and accommodating.

The lady who took and advised on our initial booking was extremely helpful and patient in answering all our queries. Marek at the reception was also very courteous and efficient in checking us in and making us feel at home. The housekeeper we encountered during our stay was so friendly and went out of her way to make sure we had everything we needed.

The food served at the hotel was exceptional, and the chefs and food station staff who took pride in their work and served us with a smile deserve a special mention. We also enjoyed the great service we received from Raul at the pool bar. He was always ready to serve us with a smile, and his friendly personality made our time by the pool even more enjoyable.

One of the highlights of our stay was the attentive service we received from Alejandra, the waitress at the prestige restaurant. She made our dining experience extra special and ensured that we had a truly memorable evening.

Overall, I had an excellent stay at Iberostar Selection Lanzarote, and I would highly recommend this hotel to anyone looking for a luxurious and memorable vacation. The friendly and professional staff, exceptional amenities, and top-notch service all contributed to a wonderful experience that I will never forget. Thank you, Iberostar Selection Lanzarote, for an unforgettable vacation!

Des Farrell

The food very good,nice service in all restaurant.
The two lady(Yahaira and Dilania)that was cleaning are room was 5 star and plus,you did great job the two week at the resorts.Thanks for your nice work.

Over £6,000 for one week this was well overpriced…

We booked at the Iberostar Grand Salome hotel. At over £6,000 for one week for my partner and I this was grossly overpriced and not as exclusive as advertised. Dirty carpet in the corridors. The section of the hotel was part of and at the corner of the huge main hotel. Hundreds of diners amassed in the buffet area at meal times. So called "All Inclusive" deals still attracted charges for some items on the "Gourmet" restaurant menu. The service at one of the attached restaurants was so bad that we walked out after waiting for 10 minutes for service. A very expensive and massively over-priced holiday! We will not be returning nor will use Jet 2 again!

We had a two-bedroom family room, which was a fantastic option for our family with 2 teenagers. Would have liked more outlet options, so bring an extension cord or power strip with you. You cannot control the thermostat and it was too hot in our room. The power is also motion-activated, so in the middle of the night, our fan turned itself off and so did my cpap machine because I wasn't moving around enough. What?!

Restaurants were fantastic. Buffett is just okay. Better food labeling for those with allergies would be helpful.

Concierge tricked us into attending a 2.5-hour presentation about joining "The Club," which was super annoying.

Shops are comically overpriced - $80 for a bottle of Aloe Vera, $50 for sunscreen, $40 for a baseball cap. The entire time we were there, we never saw people checking out products at the shop. Hmmmm...I wonder why?!

No alcohol in the drinks unless you give big tips to the bartenders even though it's marketed as an all-inclusive resort.

Lovely hotel, staff are amazing especially our cleaner Farida, she always ensured the room was clean and tidy to the highest level. Food was ok.
The hotel doesn't have anything nearby to do or see if you just want to get out the hotel to explore so would recommend planning days out. Overall a great experience.