Imattination Reviews 55

TrustScore 3.5 out of 5

3.3

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Rated 1 out of 5 stars

If I could leave minus stars I would. Our small family run business ordered two signs from them, one was very late after saying it would only take a fortnight and had been altered from the proof readi... See more

Rated 1 out of 5 stars

Ordered on the 20th and still waiting nearly 3 weeks later. Sent 3 emails, called numerous times and nobody ever answers the phone. Really poor service and would not recommend. On reading other revie... See more

Company replied

Rated 5 out of 5 stars

I have used this company as a Temple Spa Lifestyle Consultant for over a year. They are quick reliable and friendly. My one hiccup and a phone call sorts - during the pandemic a delay - slightly- and... See more

Rated 5 out of 5 stars

Fantastic service provided from Beth and Matt. They helped us select the right paper finish and run a number of test prints to achieve the desired finished product. We will definitely be using imattin... See more

Company details

  1. Digital Printer
  2. Commercial Printer

Information provided by various external sources

Imattination - The Best at Bespoke! Since 2012 we have covered everything from Design to Print, Signage to Promotion and more. Imattination are specialists!


Contact info

3.3

Average

TrustScore 3.5 out of 5

55 reviews

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Rated 5 out of 5 stars

Fantastic service!

Fantastic service provided from Beth and Matt. They helped us select the right paper finish and run a number of test prints to achieve the desired finished product. We will definitely be using imattination in the future and would not hesitate to recommend them to other people. Thank you Beth and Matt!

June 16, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

Great service! Wished all our Temple Spa class worksheets were available through you. Love how I can add my name and details to them. Cheers

June 12, 2021
Rated 2 out of 5 stars

I’m sorry

I’m sorry, I felt I couldn’t give any better. I received part of my order earlier in the week and was so pleased
But am still waiting for my remaining item and have had nothing to say when I’ll receive it

May 15, 2021
Rated 1 out of 5 stars

Delivery Issues

I had a notification from you advising me that my order would be delivered via DPD on 13/5/21. On tracking my order and ringing DPD I was advised that they haven’t received the parcel from you. Today is 15/5/21 I have no idea where my parcel is. Really not impressed.

May 15, 2021
Rated 5 out of 5 stars

Amazing print clarity

Great price, amazing clarity in the print quality and well wrapped and cared about, excellent products

May 12, 2021
Imattination logo

Reply from Imattination

Thank you, we are so pleased your items arrived as they should have.

Rated 4 out of 5 stars

Great service and easy to customise

Great service and easy to customise the products. The only reason it wasn’t a 5* review is the fact that I expected it slightly quicker. Note to self.... learn to be more patient🤣

May 8, 2021
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Reply from Imattination

Hi, thank you for your review. We are sorry to see that your order didn't arrive when you expected, we try our utmost to produce and dispatch all orders as quickly as we can. Our usual turnaround time (unless upgraded) is 3-5 working days due to the bespoke nature of our products and I can see that your order did arrive within this timescale.

Thank you again for your feedback and we will use this to investigate how we can improve our turnaround times and communication on lead times for products so we can continue to enhance our service.

Thank you again, fingers crossed next time we can win that 5th star!

Rated 5 out of 5 stars

Great service

Great service and products very happy and will continue to recommend and use Imattination

April 30, 2021
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Reply from Imattination

Thank you, and for your ongoing recommendations.

Rated 5 out of 5 stars

Easy to order

Easy to order, quick delivery and great quality.

April 29, 2021
Imattination logo

Reply from Imattination

Thank you so much for your feedback, hope to see you again soon. Thanks

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