IMO Car Wash Reviews 

37,038
•
TrustScore 4 out of 5

3.8

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Review summary

Created with AI, based on recent reviews

Looking at 19,009 reviews, reviewers had a great experience with this company. Customers frequently praise the staff for being friendly, helpful, and polite during their visits, guiding everyone smoothly through the process. Many people appreciate the fast and efficient service, noting that vehicles come out sparkling clean at a very competitive price. Some reviewers were not happy with the final results, mentioning that water marks, greasy smears, and stubborn dirt were sometimes left behind. A few other people also felt that the pre-wash treatment was inadequate, reporting that alloy wheels were not properly cleaned. Additionally, visitors occasionally noted that drying could be improved to prevent streaks on the bodywork.

What people talk about most

Service

People report ambiguous experiences with service, as opinions are sharply divided regarding quality. While... See more

Staff

Customers had positive experiences with staff, frequently noting that the team is friendly, helpful, and... See more

Quality

Reviewers mention ambiguous feedback about quality, with several customers praising the brilliant shine and... See more

Product

Consumers find product experience to be mixed, as some reviewers praise the effective washes that leave cars... See more

Price

Users describe ambiguous interactions with price, as some consumers praise the reasonable costs and good... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Decent service, initially manual spray down, the automatic machine. Would just be good if there was a chamois at the end to remove drips and streaks.

Rated 3 out of 5 stars

I chose the Ceramic XTR package because I really liked the finish. Unfortunately, I wasn’t impressed with the wash itself. The alloys weren’t cleaned particularly well, and the car wasn’t properly c... See more

Rated 5 out of 5 stars

First of all every wash is very effective and really makes my car shine like new!! They have really helpful customer service,one of my prepaid washes ran over it's date owing to illness! I got in to... See more

Rated 5 out of 5 stars

Bought the second-tier wash which was mostly automated with a bit of hand spraying before entering, and I was very satisfied with how well my car came up. And it was almost completely effortless. Will... See more


Company details

  1. Car Wash

Written by the company

IMO Car Wash is one of the world’s most trusted car wash brands, proudly washing millions of vehicles every year across more than 700 locations worldwide.


Contact info

3.8

Great

TrustScore 4 out of 5

37K reviews

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3.8

All reviews

(37,038)

33,310 reviews in the last 12 months

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Rated 5 out of 5 stars

young adult member of staff gave an…

young adult member of staff gave an excelent service. He was intentionally, looked at the care to make sure he was washing it properly not just a quick spay or barely looking at the care and moving on.
he ensured the cre was nice and clean and i was a happy customer .

October 2, 2026
Rated 2 out of 5 stars

Paid £19 for basically nothing.

Paid £19 to have a tiny prewash before being sent into the automated car wash, at the end of which my car was essentially spunked on with a bunch of watery foam which wasnt worked in and just blown off... Car was still wet coming out of there with a fair amount of dirt still present on certain parts... all different kinds of waxes and potions promised but all im left with is an oily windscreen which wont wipe away water anymore which I've had to clean myself 4 times before its started getting better again. Only reason for 2 star is that it got most of the bugs off the front of the car whereas traditional hand washes struggle with that.

October 4, 2026
Rated 2 out of 5 stars

Attendants need to do a better job with…

Attendants need to do a better job with pre wash. Alloy wheels need cleaning properly and when you pay for alloy wheel spa thats what you expect not just a quick rinse with power washer. And they ask me if I would like to give a tip.i payed £20 for ceramic xtr I dont expect to have to get home and finish cleaning my wheels. That wash is over priced for the results you get.

October 4, 2026
Rated 5 out of 5 stars

Efficient, cheap clean

Used the Shoreham branch a couple times. The guy is lovely and directed me well. Even advised me to book online right infront of him to save some pennies. Car was clean, cost was good. No complaints.

July 28, 2026
Rated 1 out of 5 stars

Car still dirty following car wash

The car was still dirty when I drove away! There were marks everywhere and the windows were still dirty as was the wing mirrors, both the glass and the casing. Worst car wash I've ever experienced which was a real shame as I have been there before and never had a problem

October 4, 2026
Rated 5 out of 5 stars

Fantastic wash as always I just wish…

Fantastic wash as always I just wish that the 6 stamps would last longer. I had 4 stamps then another one due to the wash I bought online so total 5 stamps but found out I only had 3 days to use them. So unfortunately I lost all 5 and had to start again. Apart from that 100%👍

October 4, 2026
Rated 1 out of 5 stars

Car Wash Ripped My Wing Mirror Off

Car wash machine at Tesco, Newbury ripped the plastic casing of my wing mirror off. Incident report filled out with staff, informed I would hear from them. Nothing. I contacted their head office, no response. Currently have ducktaped wing mirror and had to source and pay for replacement myself. Shoddy wash also, avoid.

October 4, 2026

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