JEGS Performance Reviews 317

ordered part in the morning and customer canceled. tried to call and cancel. nobody answered.no e-mail. get more help. now going to go through hassle to send it back. won't make this mistake again.

I am unable to get though I find out about the order I have made

If I could give negative stars I would. I bought a cowl hood for $568 dollars and when I got it it had a dent in it. Finally got ahold of them after being on hold for two and a half hours they tell me they won't exchange or return it. Like how in the hell can a business get away with selling junk for top dollar and just say sorry about your luck. Do better Jegs!!!!!

Ordered replacement BRExhaust for my daughters car over 45 Days ago.....No product....no word from JEGS....no refund.

American owned.....better luck in China!!!

Slappers

These guys are a bunch of thriving lieing crooks when you place an order for a motor and all the accessories to go with it worth about $ 9,000 and your told everything is in stock should be to you in about 2 weeks awesome right wrong then you start getting email after email telling you all sorts of parts are now back ordered accessories sure not a big deal but then you get the big one that says the motor they said was in stock in the warehouse across the road is now back ordered buy 3 and a half months so you call them to see what’s going on and they tell you that’s right sorry but you checked with 5 people there and they all said it’s in stock s you cancel your order and they rob you of $700 for what all they did was lie to you conclusion call a Canadian company takes less time to get cost less and they don’t lie to you

I ordered street slicks from Jegs, they sent thye wrong ones, Jacob Hartsock, the customer service person, I was dealing with lied to me told me I would get the right slicks in 3 to 5 business days and I did not, I aked for refund so I could buy what I needed, they finally sent the tires( just one) but, again they are the wrong tires and they in not so many words basiclly refused me my money back on their screw up.

I have had it with Jegs, im filing a complaint with the BBB, against Jegs, when the Cofflin family owned Jegs, you could get what you ordered in timely manor. They defrauded me out of $568.00 plus, thats not going happen, they forced me to buy, these tires, and thats not what I bought, its the bate aand switch.They need to be put out of business. im going to try and do that if possible. If everyone will complain to the BBB about them doing this enough they will stop them, period.

I was hired by jegs for the customer service department and found out there are only 6 people taking calls, reps are required to sell 30% for return labels on all customer returns or they get "coached" on how to take customer's money for shipping wrong parts back. After about 7 days total of training on an outdated system that's so old it still uses F key commands I was put on live calls and expected not to bother the supervisor with any questions. After 5 weeks I was fired because I asked too many questions to verify I was doing correct procedures because reps get wrote up if they don't follow procedures to the letter. So the hold times will never get any better because they fire people who ask supervisors to actually do something instead of eating and bullying new employees. That and the customer service supervisor forged my signature just to get me to leave.

Takes hours to get anyone to answer is #1 and they said they sent my order that paid for only to find out that is was on backorder. On line showed that I had received it. So I canceled it and still have not seen the money back in my account. On hold with them now and the time waiting is now 59min. Will not get my business back. I have now been on the wait for 2hrs and 12 min now the 13th in line. You'll be better off to call your credit card company to get the money back and it will be faster. I don't recommend ever buying here.

Extremely poor customer service! Ordered a couple of sway bars for my RV. One of them the box was damaged. It was missing parts. Attempted to contact customer service about that issue. Was call number 112 in line for a representative spend an hour and a half waiting and then join to chat to care my request. Said they would get the parts sent to me from the manufacturer. This did not happen! Called the manufacturer, Hellwig, direct and had the missing parts in 4 days. They answered the call on the first ring and were very apologetic for the shipping issue. Parts are now installed and work great! Huge difference! Buy them from another supplier!!

my customer bought a tilt steering column ---it came with a broken part in the turn sig. canceller -he called to return it but they made him pay for a new part.Very disappointed here,we thought Jeg's was a good dealer and were Soo Wrong.

Ordered a shifter from jeggs, e-mail said it would be here in 3 days, a week later get an e-mail that said the shifter is on back order. Sitting here now, on the phone for almost 2 hour's and at number 43, Wow what a disaster, never again.

Shows as having the parts 'available' but they arent in stock and you dont find that out until youve ordered and paid. I waited over 2 months for my order to be dispatched.

What a terrible company. Used to be good, but whatever they are doing, they've lost the plot. Several hours to talk to someone on the phone now

Worst customer service ever! Got dam

Purchased a radio for my car and it came in pieces that I would have to put together to try to fit my car. I Was supposed to put it together like i'm putting together a model car for $450 to have to put a radio together. Took 4 and a 1/2 hours to talk to someone about this problem to get a return label and I had to pay $13.74 for a return label. Never again. Will I do business with this company.

I ordered a cowl hood for my son’s Camaro when it arrived it was damaged so I refused it so then I got on the phone I waited on hold for two and a half hours a let the representative now what happened she said they would send a new one out it’s been over a week and I haven’t heard anything so I went to call them again and the wait time was about the same as previous it’s hard to stay on hold that long customer service sucks

Jegs has the worst Customer Service of any company I have ever had to deal with! If you need to talk to AI online, be prepared to wait. You will be #35 in line or more. If you want to talk to a live person over the phone, be prepared to wait even longer. I was #60 last time and had to hang up after 90 minutes. By then I was #29. This time, I was #102 in line. We returned a product which we did not order. It was double shipped to us, some sort of computer error. They received the product according to Fedex 10 days ago. We have not received any acknowledgement of the return nor has our card been credited. It is impossible to get through to customer service.

I wish I had read the reviews before placing my order (Bed Mat for 1997 Ford Long Bed)3 weeks later and can't get a hold of them!!?
"Jeggs says Manufacture having delays!? Can't imagine there is much demand for a rubber bed mat on a 30 year old truck...
If the thing is no longer available ,,, Just Say So!!

$165.00 in their account... still no answers as to when I might receive anything Who has all day to stay on the phone and hear "your # 95 in the que...!?" the online chat is about as bad 30 minutes and I moved from # 20 in the que to # 15....!?

Should be a zero. Zegs shipped the wrong product. 1.5 hours on hold this morning and was told we would receive an email. No email. Call back caller 101 so 2.5 hours so far and no answer. This is ridiculous and I wish I had read reviews before. I wonder how many horrible reviews they will get before someone does something about it.

After 10 hours on hold 5 emails and misinformation from day 1, I still cant get through to the company. They take your money and forget about you. Don't do business with these people.
Daniel Harrington