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Review summary

Created with AI, based on recent reviews

Looking at 105 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the product's quality, highlighting its durability and the pleasant feel of the materials. Many appreciate the thoughtful design, which often includes features like effective temperature retention and the absence of plastic taste. The user experience is consistently positive, with people enjoying the aesthetic appeal, ease of cleaning, and the ability to customize their items. The delivery service is also noted for being fast and reliable. However, some people were dissatisfied with aspects of customer service, mentioning unresponsiveness or difficulties with returns. There are also occasional concerns about product leakage, particularly with certain lid designs, and some customers experienced issues with the durability of specific models, such as glass breaking or insulation problems.

What people talk about most

Product

Users describe positive interactions with the product. Many customers appreciate the durability and longevity... See more

Quality

Reviewers highlight positive aspects of quality, praising the durability of the glass and overall... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the product easy to... See more

Customer service

Clients share ambiguous opinions on customer service. Some customers praise the excellent and helpful... See more

Delivery service

Reviewers mention positive feedback about delivery service. Consumers frequently praise the quick delivery... See more

Reviews shaping this summary

Rated 5 out of 5 stars

We absolutely love our Keep Cups! Each of us in the family has one, and they’ve quickly become a part of our everyday routine. Not only are they a joy to use, but I also love what they stand for—makin... See more

Company replied

Rated 5 out of 5 stars

So I got a KeepCup Traveller Light for my birthday and loved it. The material is amazing and feels really nice as well as the hole to sip out of not being to big so you don't get too much hot drink at... See more

Company replied

Rated 5 out of 5 stars

Bought newly launched bowl. Kept strawberries fresh and seal prevented leakages. Washed in top of dishwasher with no problems. Bought in natural colour and might be tempted to go brighter next time to... See more

Rated 5 out of 5 stars

I'm a repeat customer. Was just reordering an 8oz cup to replace one that I broke and I discovered there is also a 6oz, which, as everyone should be clear, is the size of the original flat whit... See more

Company replied


Company details

  1. Australian Goods Store
  2. Fashion Accessories Store
  3. Kitchen Furniture Store

About KeepCup

Written by the company

KeepCup is the world's first barista standard reusable cup that has grown to define an entire reuse category.
There is a range of reusable cups, travel mugs and bottles in an array of colours and sizes to choose from.

Made to be loved and looked after.
Buy one, waste none.
Explore the range below



REUSABLE CUPS
TRAVEL MUGS
COLD CUPS
BOTTLES
REPLACEMENT PARTS
KEEPCUP CARE

Subscribe for 10% off your first order.

Join KeepCup reusers around the world who divert millions of single-use coffee cups and bottles from landfill every year.

Enter your details to access the discount.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 66% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

They’re okay.

I love the look of these, and what they stand for, but overall not impressed. They don’t keep drinks hot and for spending nearly £70 on two I’d expect them to be a bit better. Customer service wasn’t great either.
They are nice colours and designs and they serve a purpose, but not much difference in a normal cup for retaining heat.

May 15, 2025
Rated 1 out of 5 stars

The one I bought was defective and…

The one I bought was defective and leaked coffee all over me when tried to drink. There was a little bump on the lip of the cup that broke the seal to the lid. Their warranty process is excessive and a waste of my time for a cup.

April 10, 2025
Unprompted review
KeepCup logo

Reply from KeepCup

Hi Tahera,

Thank you for taking the time to share your feedback, and we're really sorry to hear about your experience.

We’d love the opportunity to assist you further and make this right. If you’re open to it, please reach out to our Customer Experience Team at hello@keepcup.com so we can help resolve this directly.

Kind regards,
KeepCup Team

Rated 5 out of 5 stars

All in all, recommend!

I really love the products of keep cup, especially the glass coffee cups. After having the glass bamboo cup for over 6 years (a beloved souvenir from a trip to Australia) it accidentally broke because improper storage between other dishes. Besides this personal mistake it's such a durable and easily washable reusable cup, that looks aesthetically so pleasing and what I especially love is that it's glass because it doesn't keep any previous tastes of drinks. Also customer support is great, really friendly and providing solutions quickly. Keep cup is one of the brands especially also within sustainability matters I really love supporting. Also loved the minimalist and practical packaging the cups arrive! All in all, recommend!

June 11, 2025
Unprompted review
Rated 3 out of 5 stars

Spill-proof but not insulated

Good spill-proof cup, however, it does not keep your drink cold for very long. I fill it with iced coffee in the morning and within 1-2 hours the ice is melted and my coffee is watered down.

May 13, 2025
KeepCup logo

Reply from KeepCup

Hi Molly,
We’re glad to hear the cup’s spill-proof design is working well for you. Our clear plastic Cold Cup OG is designed to be the ultimate reusable upgrade from single-use iced coffee cups sleek, low-fi, and made for your daily brew. But if you’re after serious ice retention, we got you. Just in time for summer, our all new insulated stainless Thermal Cold Cups will be online end of June. Sign up to our email list so you don’t miss the launch, and get yourself a discount. Cold coffee all day, coming soon.

Rated 2 out of 5 stars

The product is good

The product is good. However, I lost my lid and had to pay for two parts of a lid which was expensive. Plus shipping. Makes sure you do not lose the top.

May 9, 2025
Rated 5 out of 5 stars

Bought newly launched bowl .. perfect!

Bought newly launched bowl. Kept strawberries fresh and seal prevented leakages. Washed in top of dishwasher with no problems. Bought in natural colour and might be tempted to go brighter next time too to match my keep cup!

May 8, 2025
Rated 5 out of 5 stars

Perfect!

If you’re looking for something modestly sized (bc I’m tired of thousand ounce coffee tumblers), reminds you of a Starbucks Tall, and does a good job of keeping your drink hot, this is for you.

May 6, 2025
Rated 5 out of 5 stars

Helpful staff

The website was not clear on which replacement lid to order for my original plastic cup. The type shown for a plastic cup did not match what I had. The person I spoke with via chat helped confirm that the part I ordered would match what I had and fit my cup. Since about half the cost was shipping, this was appreciated greatly.

April 29, 2025
Rated 5 out of 5 stars

Personalised Brew…

Love that you can personalise your cup by choosing your own colours. Everyone in the family has their own unique version. We take them whenever we travel.

April 26, 2025

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