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Review summary

Created with AI, based on recent reviews

Evaluating 82 reviews, most reviewers were let down by their experience overall. Many customers expressed significant dissatisfaction with their orders, frequently receiving incorrect items or experiencing prolonged delays in delivery, with some orders taking months to arrive or never being received at all. Issues with product quality were also common, including items with broken zippers, inconsistent sizing, and discrepancies between ordered and received colors. Reviewers consistently reported poor customer service, citing unhelpful representatives, difficulties in getting refunds or replacements, and being charged unexpected fees. The pricing was often considered too high for the quality of the products, and delivery services were criticized for being unreliable and expensive. Conversely, a small portion of people were satisfied with specific products, particularly finding some sweatpants to be a perfect fit and comfortable.

What people talk about most

Order

Customers consistently note negative experiences with order processing. Many reviewers report issues such as... See more

Product

Consumers consistently express strong dissatisfaction with the product. Many reviewers report receiving... See more

Customer service

Reviewers highlight negative aspects of customer service, consistently reporting it as rude, slow, and... See more

Price

Customers had negative experiences with price, consistently reporting dissatisfaction with various charges.... See more

Delivery service

Reviewers express significant dissatisfaction with the delivery service. Many customers report not receiving... See more

Reviews shaping this summary

Rated 1 out of 5 stars

I just received my fifth mis-order from this company. Customer service says that machines are doing the warehouse stock picking for orders. Which makes me double perplexed that I've had this problem... See more

Rated 1 out of 5 stars

I updated my address on the KingSize website before ordering and confirmed it on PayPal, but my package still went to the old address. Customer service responded slowly and told me once an order hits... See more

Rated 1 out of 5 stars

I ordered six shirts for my son for Christmas. They mailed the package to an incorrect address. They refused to give me a refund or replacement of the shirts and told me I could file a complaint via s... See more

Rated 1 out of 5 stars

Ordered a linen shirt last week and they put clearly on their website that they usually take one business day to get the item ready for dispatch! Now it has been a week, no updates! I called and they... See more


Company details

  1. Men's Clothing Store
  2. Clothing Store
  3. Plus Size Clothing Store
  4. Underwear Store
  5. Women's Clothing Store

Information provided by various external sources

Specializing in mens big and tall clothing for over half a century, we carry sizes L-9XL, waist sizes 36-80, and wide and extra wide shoe sizes 8-16.


Contact info

1.1

Bad

TrustScore 1 out of 5

459 reviews

5-star
4-star
3-star
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1-star

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Rated 1 out of 5 stars

Where did MY KingSize go?

I used to shop exclusively with KingSize. They were a great alternative to XL Big and Tall, as good if not better quality and much, much cheaper, but in the last 2 years, their prices have tripled. They are no different now than every other overpriced big and tall retailer.

September 30, 2025
Unprompted review
Rated 1 out of 5 stars

Ordered 5 pair men's expandable waist…

Ordered 5 pair men's expandable waist dress pants 36x34. Received one for 48x40. The rest were 36x40. I'm between just returning them or hemming them myself. I will wash them 1st and see if they fall apart or shrink. Also want to see if I really get my money back on the return of the 48x40 pair. I do know I will NEVER shop here again.

September 26, 2025
Unprompted review
Rated 1 out of 5 stars

Quality is garbage

Way over priced... the quality is garbage... sewing is just ridiculous not consistent. The fabric itself is super cheap. Ohh and all made in Bangladesh so why 40$ for a polo?

September 15, 2025
Unprompted review
Rated 1 out of 5 stars

ered 3 shirts via their order blank…service

Ordered 3 shirts via their order blank in their catalog. Spaces on the v order black are painfully small. Got an email a few days later stating assists were in stock and would be shipped in 3-5 days. First shirt arrived in 7 business days, the second one in 21 days, and, as of this writing, I have yet to receive the 3rd. It's been 25 business days and I still have yet to receive it. Their customer service is worthless. Offered me a 25% discount on my next order! Like I'll ever order from them again!

August 7, 2025
Unprompted review
Rated 1 out of 5 stars

There size of XLT is way off ,I am 6'6…

There size of XLT is way off ,I am 6'6 and it looks like a dress 👗, shipping is expensive and then return shipping is expensive, so after there shipping and handling, I got refunded 11 bucks,what a rip off !!!

September 10, 2025
Unprompted review
Rated 1 out of 5 stars

It isn't just their customer service that's lacking.

After I could not find a particular pant (Konckarounds Elastic Waist Pant) in "Big" size family (no button to select it) I emailed customer service. After a back and forth with a customer service person who at first did not seem to know the difference between "Big" size family and "Tall" size family she finally said the pant only came in "Tall" but to order the cargo version as it it came in "Big". When I complained that the cargo version was not on sale I pretty much got a 'too bad so sad' kind of thing. I ended up ordering the cargo version. There was a selection button for "Big" sizes and it said "Big" in the cart and guess what? They sent me a "Tall". It says "Tall" on the sticker on the clear bag it's in and on the inside garment tag. I am so done with them

August 25, 2025
Unprompted review
Rated 1 out of 5 stars

I ordered a pair of shoes because my…

I ordered a pair of shoes because my feet are very wide and I needed a pair for the gym. After I put in the order I started looking for reviews. They were all great on the website itself which I assume were all fake or paid for because every review I found outside on the website they own are terrible. I got worried so I canceled my order that was still in processing but they kept all the money and customer service ghosted me. They refuse to give back my 120 dollars even though the order itself not the shoes was still in processing. And they removed my order history as well. They're also known to giving out free shipping if you sign up of their rewards program which is super easy to sign up for just input email but the only way to unsubscribe is to call customer service directly and it cost 18 dollars a month.

Just go to in person specialist stores for large clothes. You'd save money buying custom fitted clothes and they will last longer

August 17, 2025
Unprompted review
Rated 1 out of 5 stars

I would give 1/2 star if I could

I would give 1/2 star if I could. My account was paid off in July, however, they billed $30 for a late fee, I called them and as a courtesy they removed the late fee. I’ve not bought anything since, I got a bill today for $63, two late fees now, I called again and said “close the account.” I was told I still owe the late fees, again I said “close the account,” was told I will still be billed a late fees of $30 a month until I pay it off. Customer service is terrible, I will never buy from KingSize again and I will NOT recommend them to anyone!

August 11, 2025
Unprompted review
Rated 1 out of 5 stars

They don't even deserve one start

They don't even deserve one start. Absolute shit company to work with. Held the order for over a week after I was told multiple times it has been 'released', what ever that means. This purchase was made for our company and they kept it on a credit hold, then kept it out of processing for another 5 days.

August 4, 2025
Unprompted review
Rated 1 out of 5 stars

They triple charged my card

They triple charged my card. Now they are telling me they can do nothing till Monday business hours. I call BS. They can place my order anytime….they can fix it anytime.
Employees have heavy foreign accent, can barely speak English. All items were in stock when I placed the order, now shows one is back ordered till Nov.
I am going to cancel the entire order and will deal with somebody else in the future.

July 19, 2025
Unprompted review
Rated 1 out of 5 stars

Never will I order again

They lie about dates you should receive your items. Customer service is rude. They won't refund my money back. I will never order from this company again. I'm reporting to all social media and other important places.

July 19, 2025
Unprompted review
Rated 1 out of 5 stars

Disappointing Customer Service – Beware of Shipping Policy

I updated my address on the KingSize website before ordering and confirmed it on PayPal, but my package still went to the old address. Customer service responded slowly and told me once an order hits the warehouse, they can’t change anything—even if it hasn’t shipped. I never received my order, and they made it clear they’re not liable for undelivered items. That’s a terrible policy and even worse service. Shop elsewhere if you expect accountability.

July 3, 2025
Unprompted review
Rated 1 out of 5 stars

My balance keeps going up and I've made…

My balance keeps going up and I've made my payment then I'm giving the bull shit excuse when we get your payment it takes us 7-10 days to process come on seriously late charges every month Mail my payment on 3rd I have a son in Dallas area those payment are on time but I get late charges because you take your sweet ass time to process

June 30, 2025
Unprompted review
Rated 1 out of 5 stars

NEVER ORDER FROM KING SIZE CLOTHING!!!

NEVER ORDER FROM KING SIZE CLOTHING. I would rate King Size 0 if possible. I ordered 2 different orders. I wanted them quickly for a special holiday and was given a date the orders would arrive so I decided on expedited shipping. The expedited shipping was quite expensive. The orders never came until days after the date of delivery I was given. I contacted customer service to refund the expedited shipping cost on 2 different times and they would not. I filed a complaint with Better Business Bureau and am waiting for a response. I suggest that anyone who has a complaint with King Size to file a complaint with BBB. Horrible customer service and clothing that is cheaply made.

June 10, 2025
Unprompted review
Rated 1 out of 5 stars

Buyer Beware !!!!!!

Wish I'd of found these reviews before ordering. Ordered a shirt they charged me almost $12 for handling fee.
I got the shirt that was supposed to be a gauze light-weight summer shirt. It was HEAVY you could wear in the winter AND the buttons are sewn on the wrong side.
They'll take the return, but out of my $50 it cost me, all I'll get back after they charge me a return fee is $26.
If I choose store credit all I'll get back it the cost of the shirt which is $36 AND when I order again with that credit, deduct the $12 for handling fee and you have $24 balance. What are you going to get for that? A pair of socks?
I'll never buy anything from these jokers again. My advice is to shop elsewhere. It's just not worth the risk. AVOID shopping here. Buyer Beware.

June 24, 2025
Unprompted review
Rated 1 out of 5 stars

i PLACED THREE ORDERS WITH THIS COMPANY…

i PLACED THREE ORDERS WITH THIS COMPANY AND NONE OF THE ORDERS ARRIVED AND I HAVE YET TO RECEIVE A REFUND. i EVEN PAID FOR EXPEDITED SHIPPING AND THE ORDER STILL DID NOT ARRIVE. THIS IS A TERRIBLE RIP OFF TO PEOPLE DO NOT EVERY TRUST OR BUT FROM THEM. I AM NOSURE IF THEY ARE ALL IDIOTS OR JUST CON ARTISTS. I THINK BOTH.

June 13, 2025
Unprompted review
Rated 1 out of 5 stars

Scam

Ordered a linen shirt last week and they put clearly on their website that they usually take one business day to get the item ready for dispatch! Now it has been a week, no updates! I called and they told me that the item had been dispatched and paperwork prepared ! I asked what does that mean and when will the order arrive or at least start moving to me , she said “ I don’t know “ ! I should gave read the reviews here before ordering as apparently they are a scam

June 7, 2025
Unprompted review
Rated 1 out of 5 stars

I place any order online for a 2xl…

I place any order online for a 2xl jacket final sale. But the sent a 2xl tall. But that not what I ordered. They just took on themselves to send me anything. I am 5’8, what in the hell will I do with a 2xl tall. They want even try to make it right.

June 4, 2025
Unprompted review
Rated 1 out of 5 stars

Sent wrong item

I ordered a pair of shorts for my husband. I ordered BLUE, which was a medium blue, smokey color. I received a pair that was a bright, bright teal kind of color....something my husband would never wear AND NOT what I ordered. Rep stated there was nothing he could do until I packed up the wrong pair and ship it back to them. We are old (80's) and it's difficult for us to get to a USPS shipping store to pack and ship them. Being a 40-year customer.....I feel they should have just shipped the right ones without us having to return THEIR error. I'm very disappointed in their "customer service" but if a $20 pair of shorts is worth losing a good customer.....so be it! Good bye King Size and I will deter my friends and family from doing business with them.

May 29, 2025
Unprompted review

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