KingSize Reviews 459

I had a complaint and I was emailed that a representative will call me. It never happened. I received an email that my order was delivered, never received. I call to report package never received and requested for a supervisor to call me today. Never received a call. Very disappointing and lack of customer service.

Ordered two coats and one was defective so I did a return and used the return label and King-size confirmed that they received the return but didn't send a replacement for the return and won't since the time period had elapsed - I filed a complaint with the A.G. office of consumer affairs and they never responded! Don't order from this company cause they've gotten several bad reviews!

DO NOT USE KING SIZE CLOTHING.
King size is a huge joke, ordered 2 pairs of pants. Not yet shipped. Tried to cancel my order and they said that since it is in processing it can not be refunded, so I will have to pay my original shipping ($35), then wait for the product to get here, then drive it to a facility that I can return it through, pay for return shipping, pay a return fee, then wait for it to get to them so it can be refunded. Once they receive my items back, I will have to wait 3-10 business days to receive my refund?

If you want my honest opinion, don't do business with king size. A mockery of what customer service should be.

There is no free shipping available. Unfortunately, I paid $25 for shipping on my order, and it has been waiting to be processed for four days. By the time my order is ready to ship, it will have been waiting for a week, and still, there is no update. I have to wait for the processing to be completed to receive a full refund, but they have already charged my account for the order. It feels like they do not care about us as customers.

Had the same experience as everyone else apparently. Horrible customer service. Not only is there size chart off. I ordered 5xl and I get different company's all the time and never have been so big so I contact them and set up an exchange to go one size smaller. Not only did they not send me exchanges they only refunded half of what I originally paid for the order. I will be contacting them again.

The website is not user friendly...in fact it will probably leave you frustrated and without ordering anything. The customer service has never answered a question of mine. DON'T WASTE YOUR TIME with them...you'll be disappointed EVERY TIME.

Tried to order shirts with an online coupon they provided, when I got to check out it would remove the coupon. I called customer service they could not figure out why the coupon was being removed and escalated me to a supervisor who also could not figure out why it was being removed. The supervisor told me to place the order and they would make a note and refund me the coupon amount ($21) because it should be working. It has been a month and have not received it, so I called customer service again today and the coupon refund request was denied from the main office. They claim that the coupon was for online orders only and I had entered numbers from a catalogue, which is complete fabrication. I ordered all of them online from their website. They lie and steal.

They sent me. the completely wrong item, then tried to tell me I would be charged $10 for the return even though THEY MESSED THE ORDER UP. It has been over a month waiting for my return and still nothing.

I ordered a shirt on sale. It was backordered and was to ship a month later. When it didn’t arrive, I contacted Kingsize. They said my order was canceled, because the shirt was no longer available. However it appears currently to be available on the website, but without the sale price. They would not sell it to me at the sale price that I had on the original order!

Ordered a mens crewneck shirt and they sent me womens pair of pants. After returning I have waited over a month for the shirt and still don't have. Endless calls to customer service with the response that no manager is available and "my manager will call you back" - they never do. Worst customer service I have ever dealt with.

I've been a customer for several years. The service has gone very bad. My recent order doesn't even show in the website. I tried to email them and the email was rejected. I won't be ordering from them again.

I’m so sad I didn’t do my research before buying from King Size but I’ve ordered things several years ago with no issues. No matter what you order and how on sale it is, you end up paying more than the regular prize in the long run. Something is always back ordered and you end up being charged shipping for each order. Shipping prices aren’t consistent even though they are the exact same items. Prices on backorders are always higher than when first ordered. Refunds are never fully refunded even if you choose the gift card option. Every interaction with them is ridiculous. At this point I want to just throw my $200+ gift cards away and chalk it up as a learning experience.

King Size Direct used to be our go-to for big and tall clothing, but since merging with other retailers, their prices have increased, and customer service has declined.

In December, I ordered shirts for my son, but they overcharged me, so I returned the items and canceled a backordered piece. I followed their return instructions, dropped off the package at UPS, and assumed everything was settled.

Three months later, they charged me $100 for the backordered item, and I discovered my $150 return was never credited. After weeks of emails, customer service keeps making promises but won’t fix it. Now they demand a tracking number I no longer have, and to top it off, I have to wait for the backordered item to arrive just so I can return it again.

Sizes are much larger and not only do they not refund shipping, but they charge you an extra $10.99 to send the product back. Total ripoff

To clarify, the size was not close to DXL, Dillards or other big and Tall stores. I ordered 2xlt linen pants and they were almost 2 sizes bigger and longer. Horrible experience. Never using them again. Complete rip off.

I went online to purchase a shirt. They sent it to an address that is not in my shipping addresses, though I once lived there. They insist I made the mistake, but I can tell I didn't since nothing is correctly capitalized. They refuse to admit they made any sort of error and claim it's all my fault.

I really wish I would have read these reviews before I ordered from them. It appears that I've had the same issues as everybody else. Their products are overpriced. They don't hold together well and I tried to get $47 that they owe me, but they came app with excuse after excuse why they couldn't give it to me decided to go elsewhere.

The package I paid for expedited shipping on was delivered to the wrong address and is no longer where the delivery photo indicated. I called for support in getting it delivered to the correct address but was told I would have to wait a week to have a affidavit posted to me which I will need to mail back to receive a refund. I was ready to be a loyal customer but no more

They work in tandem with online scammers. Do not buy or give them any information. Company is an online preditor. SCAM! If you ever see a charge from them, I know you didn't sign up for anything much like myself. Just call your bank and dispute the charge then cancel and get a new card. These people will not stop charging it. If you're reading this, write a review saying the same. There are class action lawsuits against them. Only solidifying that they are scammers stealing folks money. Scumbags.

I bought king size before through Amazon but this time I bought right from king size it was a flannel shirt and it was marked down and it was a good deal for my size so I bought it. Then I see this thing sign up for a membership and you could get free shipping on this order. Not only did I not get free shipping but got charged a $1.99 for the membership so I had to go through that bullshit and get that canceled.

STAY AWAY FROM THIS COMPANY! JUST STAY AWAY! WHY CAN'T I GIVE A -5 STARTS? AND THEY USE FED EX GROUND ! MY HOODIE WAS ORDERED 2 WEEKS AGO! BEEN FLOATING AROUND ON FED EX GROUND FOR A WEEK! CAN'T REORDER OR CANCEL FOR TWENTY DAYS! ELON MUSK NEEDS TO CLOSE THIS SORRY A$$ COMPANY DOWN! DON'T DO IT! DON'T ORDER FROM THEM! YOU W I L L BE SORRY!!!!!!!!!